How to Pay Your Water Bill to Greater Johnstown Water Authority

Paying your water bill to Greater Johnstown Water Authority (GJWA) is easy when you use their online payment system. GJWA provides water service to residents and businesses in the Johnstown, PA area. Read below for a step-by-step guide on how to pay your GJWA water bill online, by phone, or by mail.

How to Pay Your GJWA Water Bill Online

Paying online at gjwa.authoritypay.com is the quickest way to pay your GJWA water bill. Here’s how to do it:

Step 1: Register for an Online Account

Go to gjwa.authoritypay.com and click “Create Account” to set up your online payment account. You’ll need your account number and CID number from your water bill.

Step 2: Log In

Once registered, log in to your account with your username and password.

Step 3: Select Pay Bill

Click “Pay Bill” to go to the payment screen.

4: Enter Payment Details

Select whether you want to pay the full balance or a partial payment. Enter the date to process your payment.

Step 5: Enter Payment Method

Select whether to pay from your bank account or with a debit/credit card. Enter the required details and submit.

You’ll receive a confirmation email that your payment was made, Log in anytime to view your payment history

Paying Your GJWA Water Bill By Phone

To pay over the phone

• Call 1-855-786-5262, GJWA’s automated pay-by-phone number.

• Follow the prompts to enter your account number, CID number, and payment details.

• Payments can be made with debit/credit card or bank account.

Phone payments process immediately. This is a good option if you prefer talking to an automated system or don’t want to pay online.

Paying Your GJWA Water Bill by Mail

To pay your water bill by mail:

• Detach the payment slip from your paper bill.

• Write your account number on your check or money order.

• Mail both in the return envelope to GJWA’s payment center address printed on the bill.

Mailed payments take 5-7 days to process so mail at least a week before your due date.

Payment Options for GJWA Commercial Accounts

If you manage bill payment for a business or commercial property, GJWA offers some additional options:

• Set up scheduled ACH payments from your business bank account through the online portal.

• Make one-time ACH payments for single larger bills.

• Pay multiple GJWA accounts in a single transaction online.

• View payment history and billing charts for all properties in your account dashboard.

The online portal provides convenient tools for managing multiple GJWA accounts from one login.

Avoid Late Fees on Your GJWA Water Bill

To avoid late fees, make sure to pay your water bill by the due date each month. GJWA charges a 10% penalty on overdue bills. Here are some tips:

• Mark your due date on your calendar so it doesn’t sneak up on you. Due dates vary each month.

• Pay a few days early to account for processing time if paying by mail.

• Set up automatic payments or account alerts so you never miss a payment.

• Update your contact info with GJWA so you get reminders by email, phone, or text.

• Pay online on the due date up until 11:59pm ET if you forgot.

• Contact GJWA immediately if you’ll be late and ask nicely if they can waive the penalty just this once.

Setting reminders and automating payments helps prevent late fees. But if you do pay late, ask GJWA about a one-time waiver.

What to Do if You Can’t Pay Your GJWA Water Bill

If you’re struggling to pay your water bill, take these steps:

• Call GJWA as soon as possible to discuss hardship assistance programs or payment plans. Don’t wait until after shutoff.

• Prioritize water over other utilities or expenses – you need water for health and sanitation.

• See if you qualify for a low-income assistance program through a local nonprofit agency. Bring income verification.

• Ask about budget or level billing to spread costs evenly over the year instead of higher seasonal bills.

• Request a meter test for accuracy if you suspect your usage or bills are unusually high.

• Try to negotiate down payoff balance or get on a payment plan before shutoff.

• As a last resort, inquire about water flow limiters to restore partial service.

The key is communicating early and clearly with GJWA to express your situation and willingness to pay what you can. You have more options before water service is disconnected.

Checking Your Water Usage and Balance Owed on GJWA Account

Checking your usage and balance regularly helps you stay on budget and detect leaks or billing errors early. Here’s how to check with GJWA:

• Log into your GJWA online account and look at the dashboard summary. It shows your last meter read date, consumption, and current balance owed.

• Click into the individual bills to see full usage history and compare month-to-month. Look for spikes.

• Review PDF statements on your account to see consumption graphs and how charges are calculated based on rate tiers.

• Use the usage tracker tool if offered to see how your usage stacks up to averages for your home size.

• Call GJWA customer service to have them explain an unusually high bill and give usage numbers over the phone for specific periods.

Monitoring your usage helps identify issues before they cost you big money on your water and sewer bill. Be proactive in reviewing bills and usage regularly.

Water Saving Tips to Reduce Your GJWA Bill

Using less water reduces your water bill as well as benefits the environment. Here are some tips:

• Fix any leaky faucets, pipes, showerheads. Leaks waste gallons unnoticed.

• Install water-efficient Aerators and low-flow showerheads. Saves water without sacrificing pressure.

• Run full loads in dishwasher and washing machine instead of partial loads.

• Turn water off when brushing teeth, scrubbing dishes, shaving.

• Reduce shower length by just 2-3 minutes.

• Water plants and lawn efficiently. Avoid excess water running off.

• Sweep patios, sidewalks, driveways rather than hosing them down.

• Mulch around plants to reduce evaporation need.

With some simple daily habit changes, you can meaningfully reduce wasteful water usage and your water and sewer bills.

Paying your GJWA water bill doesn’t have to be a chore, especially when you use the convenient online payment options. Just be sure to pay by the due date and monitor your usage and bills closely each month. Contact GJWA customer service if you ever need assistance or have questions about your account.