Simplify Your Life: The Convenience of Novec Online Bill Pay

Paying bills is a tedious and time-consuming task that we all have to do. However, technology has made the process much easier with online bill pay. Novec offers a variety of convenient online bill pay options to choose from allowing customers to save time and hassle when making payments.

Overview of Novec’s Online Bill Pay Options

Novec provides multiple online bill pay options to meet the needs of different customers The main options include

  • Novec SmartHub: This option allows customers to pay bills online through the SmartHub portal or mobile app. Customers can make one-time payments or set up automatic payments.

  • Bank Bill Pay: Many banks and credit unions offer bill pay services that allow payments to Novec for free or a small fee. Customers can schedule one-time or recurring payments.

  • Phone Payments: Customers can call a toll-free number to make payments over the phone using a bank account or credit/debit card. One-time or automatic payments can be set up.

  • Pay Now: A simple one-time payment option through SmartHub for customers who just need to pay their current bill. No registration required.

  • In-Person Payments: For those who prefer the old-school method, payments can be made in person at Novec locations.

  • Mail-In Payments: Customers can mail in a payment using their billing statement. Payments are posted within 7-10 business days.

Benefits of Paying Bills Online

Paying bills online with Novec provides many advantages over conventional payment methods:

  • It’s fast: Online payments post the same day, compared to 7-10 days for mail. Payments made by phone also post the same day.

  • More convenient: Pay at any time, day or night, without going to a physical location. Avoid writing and mailing checks.

  • Automatic payments: Set up recurring payments to ensure bills are always paid on time, avoiding late fees.

  • View payment history: Online accounts allow customers to view payment history and check if payments have been received.

  • Save money: Most online options allow bank account payments for free, saving money on stamps and checks.

  • Get reminders: Get email or text alerts when bills are due so you never forget.

  • Access anywhere: Pay bills online using a computer, smartphone, or tablet for ultimate convenience.

How to Sign Up for Novec Online Bill Pay

Signing up for online bill pay with Novec is quick and easy. Here are the steps:

  • Novec SmartHub

    • Visit Novec’s SmartHub website or download the app
    • Click “New User” and enter your account information
    • Create a username and password
    • Confirm your account and begin using SmartHub
  • Bank Bill Pay

    • Log into your bank or credit union’s online banking site
    • Find and click the bill pay section
    • Add Novec as a new payee using your account number
    • Schedule one-time or recurring payments
  • Phone Payments

    • Call the toll-free automated payment line
    • Enter your Novec account number
    • Follow prompts to make a one-time payment or set up recurring payments

Payment Methods Accepted

Novec offers flexibility in the payment methods accepted for online bill pay:

  • Bank account payments via ACH transfer – no fees
  • Credit/debit cards – no fees
  • Cash payments at Western Union locations for phone & in-person options

Using a bank account is the best option since there are no fees. Credit and debit cards are convenient but don’t provide the cost savings.

Tips for Paying Your Novec Bill Online

Follow these tips for smooth online bill payment:

  • Have your account number handy – needed for most options
  • Double check payment amount before submitting
  • Allow enough processing time – 1-2 business days is usually safe
  • Opt for text or email reminders so you never miss payments
  • Check online or via app to confirm payments were received
  • Contact Novec if you don’t see the payment after 2 business days
  • Set up auto-pay to maximize convenience and avoid late fees

Online Bill Pay Offers Peace of Mind

Paying bills is usually something we try to avoid. But Novec’s online bill pay options make the process incredibly easy and convenient. You’ll gain peace of mind knowing bills are paid on time without headaches. Online bill pay lets you take control of your finances and save precious time. Upgrade from stamps and snail mail to the simplicity of online payments. Your future self will thank you!

Novec Online Bill Pay

NOVEC – SmartHub

FAQ

How to find novec account number?

You can find your account number on a printed bill statement mailed to your residence or business or in your SmartHub account. If you need your account number to register for SmartHub, and you have not yet received your first printed NOVEC bill, call us for assistance at 703-335-0500.

How do I contact Novec VA customer service?

You may reach the Customer Care Center at 703-335-0500, Monday through Friday, from 7:45 a.m. to 5:30 p.m.

How do I pay my Novec bill online?

Many banks, credit unions and online banking websites allow customers to make payments for little or no cost online. Check with your bank to see if it has this feature. Have your NOVEC bill or your account number available.

Does Novec offer a solar loan?

NOVEC Solutions has partnered with Prospect Solar and ElecTel Federal Credit Union to offer NOVEC’s residential customers an easy and affordable way to install solar on their homes. Prospect Solar’s turnkey service makes it easy to add solar panels to a home and ElecTel offers low interest, energy efficient loans for NOVEC customers who qualify.

How can I view my Novec Bill?

Whether on your computer, smartphone, or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, report outages and get the latest NOVEC news. As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks.

What services does Novec offer?

NOVEC SmartHub For My Home Products and Services Texting Notifications CashBack Serious Medical Condition Streetlight Repair Tree Trimming EV-1: NOVEC’s Electric Vehicle Rate For My Business Products and Services Construction Services Security and Streetlights CashBack Outages Report an Outage Report online Report by text

How do I know if my Novec payment has been credited?

Check with your bank to see if it has this feature. Have your NOVEC bill or your account number available. Customers are responsible for ensuring their intended monthly payments have been credited on time — please make sure you allow enough time for your payments to process.

Who does Novec solutions work with?

NOVEC Solutions works with a licensed local contractor that offers products and installation services for NOVEC customers in need of water heater solutions. On the go? NOVEC SmartHub goes with you! Pay your electric bills, view your energy use, report an outage, and receive alerts regarding your account. Get it HERE.

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