Paying your water bill is an essential utility payment for all residents and businesses in Sumter SC. The city and county offer multiple options to pay your water bill conveniently and on time each month. In this comprehensive guide we’ll walk through all the ways you can pay your Sumter water bill, to both the city and county water departments.
City of Sumter Water Bill Payments
The City of Sumter provides water service to residents and businesses located within the city limits. Here are the ways you can pay your city water bill:
Pay Online
The fastest and most convenient way to pay is through the City of Sumter website. You can pay by going to wwwsumtersc.gov and selecting “Pay Water Bill” at the top of the page This will direct you to the online payment portal.
To use the online option, you’ll need your 10 digit account number from your water bill. Enter the account number, the amount to pay, and complete the payment form with your credit/debit card or e-check account details. Payments process immediately after submitting.
Pay by Phone
Call the City of Sumter Utility Billing department at (803) 436-2541 to pay your water bill over the phone. Have your account number and payment details ready. Phone payments can be made 24/7 using the interactive voice response system.
Pay by Mail
Mail your water bill payment to:
City of Sumter Utility Billing
PO Box 1449
Sumter, SC 29151
Be sure to include your payment stub from your bill. Allow 5-7 days for mailed payments to process.
Pay in Person
You can pay your city water bill in person at Sumter City Hall located at 21 N Main St, Sumter, SC 29150. Payments are accepted from 8:30am to 5:00pm Monday to Friday.
Both cash and check payments are accepted. You can also use the drive-thru window behind City Hall to pay without leaving your vehicle.
Other City Payment Options
- Drop box at City Hall for after hours payment drop off
- Auto pay and bank draft – automatically pay from your bank account
- Budget billing – pay a fixed amount each month
Contact Utility Billing if you have questions about these bill pay programs.
Sumter County Water Bill Payments
Sumter County provides water service to the unincorporated areas outside the Sumter city limits. Here’s how to pay your Sumter County water bill:
Pay Online
You can pay your county water bill online by going to sumtercountysc.org and selecting “Pay Water Bill” at the top. This will direct you to the online payment page.
Enter your 10 digit account number, payment amount, and credit/debit card or e-check details. The payment will process immediately.
Pay by Phone
Call (803) 774-3854 to pay your Sumter County water bill by phone. You’ll need to provide your account number and payment information.
Pay by Mail
Mail a check or money order payable to Sumter County along with your payment stub to:
Sumter County Water Department
1289 N Main St
Sumter, SC 29153
Pay in Person
You can pay your Sumter County water bill in person at the Sumter County Administration Building located at 13 E Canal St, Sumter, SC 29150. The in-person payment hours are Monday to Friday from 8:30am to 5pm.
Other County Payment Options
- Auto pay – set up recurring payments from your bank account
- Drop box – located outside the County Admin Building
Payment Assistance Programs
If you are unable to pay your water bill, Sumter County and the City of Sumter both offer programs that may be able to help, including:
- Payment arrangements – set up a payment plan
- Low income assistance – discounts for qualifying limited income residents
- LIHEAP – federal energy assistance program, including help with water bills
Contact the water departments to learn more about bill payment assistance programs you may qualify for.
Late Payments and Disconnection
Water bills in Sumter are due each month on the 15th. If your bill is not paid by the due date, a 10% late fee will be added.
Accounts past due 30 days are subject to water service disconnection. To restore service after disconnection, full payment of the past due amount is required along with a $25 reconnection fee.
Avoid late fees and service interruptions by paying your water bill on time every month. Consider setting up automatic payments or bill reminders if that helps.
New Service and Account Management
If you need to start new water service in Sumter, contact the respective city or county water department at least one day before you need service active. For new service, you’ll need to provide information to set up the account and pay a deposit.
You can also contact the departments anytime you need to update account information, temporarily suspend service, request disconnection, inquire about billing or usage, and for other account management needs.
Contact Information
City of Sumter Water Billing: (803) 436-2500
Sumter County Water Department: (803) 774-3854
Reach out to the correct department with any questions about paying your Sumter water bill.
In Summary
Paying your water bill is fast and easy through the online payment portals for both the City of Sumter and Sumter County water departments. You can also make a payment 24/7 by phone, mail in a check, drop off payment in person, or use bill pay apps connected to your bank account.
If you need assistance paying your bill, be sure to inquire about available payment plans and financial assistance programs. Avoid late fees and maintain uninterrupted water service by paying your Sumter water bill on time each month through one of the available convenient payment options.
Pay Water and Sewer bills online
How do I pay my Sumter water bill?
Pay by Phone: (803) 436-2541 Online Services & PaymentsThe Utility Billing department is responsible for billing of drinking water, sanitation, stormwater and wastewater services provided by the City of Sumter. If you have questions about your bill, please contact our office via email at [email protected] or call us at (803) 436-2541.
What does Sumter Water Department do?
Provides water and sewer services, accepts various payment methods, operates during specific hours, and values customer feedback. Looking for Sumter Water Department billing, payments & services? Quickly find Water Dept phone number, directions & more (Sumter, SC).
What is the phone number for Sumter Water Department?
A The phone number for Sumter Water Department is: 803-436-2541. Q Where is Sumter Water Department located? Q What is the internet address for Sumter Water Department?
When is my Sumter water bill due?
Water bills are issued monthly by both the City and County of Sumter. When is my water bill due? City bills are due by the 25th of each month. County bills are due around the 20th of each month. Check your bill for the exact due date. How can I check my water usage?
Does city of Sumter water accept credit cards?
City Of Sumter Water accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the City Of Sumter Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit.
How long does it take to start water service in Sumter?
Starting service generally takes just two business days. Click here to fill out a Start Service Form. When you move out of a home in Sumter, you’ll need to stop your water service with the City Of Sumter Water, so you don’t keep getting billed.