How to Easily Pay Your Osage Valley Electric Bill Over the Phone

Paying your monthly Osage Valley Electric bill has never been simpler thanks to their convenient pay-by-phone option. With just a quick call, you can take care of your electric bill payment day or night. Osage Valley’s automated phone payment system allows customers to pay their bills fast and avoid late fees.

Overview of Osage Valley Electric

Osage Valley Electric Cooperative is a member-owned electric utility serving portions of west central Missouri. They provide electric service to over 36,000 homes, farms and businesses across nine counties including Bates, Benton, Henry, Hickory, St. Clair, Vernon and parts of Cedar, Dade and Pettis.

Osage Valley Electric is focused on providing reliable power and excellent member service. As a cooperative, they are owned by their customers who share in margins through capital credit allocations. Osage Valley invests in their local communities and is dedicated to improving their members’ quality of life.

Benefits of Paying Your Bill by Phone

Paying your Osage Valley Electric bill using their pay-by-phone service provides the following advantages

• It’s fast – Just call and enter payment info to pay in minutes. It’s the quickest way to pay.

• Convenient – Pay anytime from anywhere with just your phone. No need to drive to an office or find a stamp.

• Avoid late fees – Easily pay by due date to skip late charges, even if you wait until the last minute.

• Payment confirmation – Get instant payment acknowledgement so you know your bill is paid.

• Store payment method – Securely save your payment info to simplify payments each month.

• Available 24/7 – The automated system is always available for payments any time, day or night.

Step-by-Step Guide to Paying by Phone

Paying your electric bill by phone only takes a few quick steps:

1. Call 855-939-3689 – This is Osage Valley Electric’s pay-by-phone number. Call anytime 24/7.

2. Enter your 10-digit account number – This brings up your account when prompted by the system.

3. Select a payment option – Choose to pay the full balance, minimum amount or a custom amount.

4. Provide payment information – Input your debit/credit card number or bank account and routing number.

5. Authorize payment – Confirm account number, payment amount and payment source before authorizing.

6. Record confirmation number – Get a confirmation number when the payment is processed for your records.

The whole call takes just 5-10 minutes. It’s the fastest, easiest way to pay an Osage Valley Electric bill.

Tips for Paying By Phone

Follow these tips for the smoothest bill payment experience:

• Have your account number handy before calling to make the process faster.

• Know your account balance ahead of time so you can choose a payment amount.

• Double check the payment amount and account number before authorizing.

• Save your payment method to avoid re-entering all your information each month.

• Jot down the confirmation number immediately for your records and peace of mind.

• Pay a few days before your due date to avoid late fees.

• Update your payment method info with Osage Valley if your card number changes.

Payment Method Options

Osage Valley Electric offers several options when paying your electric bill by phone:

• Debit/credit card – Visa, Mastercard, Discover and American Express all accepted. Prepaid cards also work.

• Checking/savings account – Pay directly from your checking or savings account. Provide routing and account numbers.

• No extra fees – Osage Valley does not charge fees for pay-by-phone service. Check with your bank on any potential fees.

• Recurring payments – Set up automatic monthly payments from your card or bank account for added convenience.

As long as you have a valid debit/credit card or bank account, you can easily pay your Osage Valley Electric bill over the phone.

What Information is Needed to Pay?

Having the right information handy makes the pay-by-phone process quick and seamless. Before you call, gather:

• Osage Valley Electric account number – This 10-digit number is on your bill and required to access your account.

• Payment amount – Decide if paying full balance, minimum amount or a custom amount.

• Payment method – Have your debit/credit card or banking information available.

• Contact information – Provide name, address and phone number if setting up a new payment method.

• Email address – Required if you want a payment receipt emailed to you.

By having this information ready when you call, you can breeze through the automated system prompts and pay your bill in just minutes.

Can You Pay Without an Account Number?

Osage Valley Electric requires your 10-digit account number to process pay-by-phone payments. This number uniquely identifies your account so payment gets applied accurately. Options if you don’t have your number:

• Log into your online account portal to retrieve your account number.

• Contact Osage Valley’s member services department and have a representative provide your number.

• Locate your account number on your latest monthly electric bill.

Without an account number, the pay-by-phone system has no way to verify your identity or apply a payment to the proper account. Having this number is crucial for quick phone payments.

Get Payment Confirmation

After paying your Osage Valley Electric bill by phone, make sure to note the confirmation number provided by the automated system. This confirmation number is proof your payment was received and processed successfully.

• Write down and save the confirmation number and date paid immediately after the call.

• Having the confirmation number provides peace of mind that your bill is paid.

• It gives you a receipt for your records in case you need to reference your payment later.

Other ways to confirm your payment include:

• Opting to receive an email receipt after paying by phone.

• Logging into your online account to view payment history.

• Checking your next bill to ensure proper credit.

Having your confirmation number and other payment verification gives you documentation that you paid your bill on time.

Avoid Late Fees with Pay-By-Phone

Osage Valley Electric’s pay-by-phone service makes it easy to avoid late fees. Since the automated system is available 24/7, you can call and pay a bill anytime before the due date.

To avoid late charges when paying by phone:

• Note your electric bill’s due date and be sure to call and pay before it.

• Pay a few days early to account for weekends, holidays or processing time.

• Set up recurring payments to have your bill paid automatically each month by the due date.

• Pay the same day you receive a late notice to dodge a late fee.

• Set reminders on your calendar to ensure your bill gets paid on time.

With the ability to call night or day and make a payment, Osage Valley Electric’s pay-by-phone option makes avoiding late penalties a breeze.

Frequently Asked Questions About Pay-By-Phone

What are the pay-by-phone service hours?

Osage Valley Electric’s automated pay-by-phone system is available 24 hours a day, 7 days a week. You can call anytime to make a payment.

Can I get an extension on my due date?

Unfortunately due date extensions need to be approved directly through Osage Valley Electric. The pay-by-phone line only takes payments.

Are there fees for using the pay-by-phone service?

No, Osage Valley Electric does not charge any fees to use their automated pay-by-phone system. Contact your bank regarding any potential fees on their end.

Can I set up recurring payments over the phone?

Yes, when paying by phone you have the option to store your payment method and set up automatic recurring payments each month directly through the automated system.