EPB (Electric Power Board) provides electricity, fiber optics and other utility services to residents of Chattanooga Tennessee and surrounding areas. Paying your EPB bill is fast and easy when you use the phone payment options. This article will cover the benefits of paying by phone, steps for calling to pay your bill, payment assistance programs, and getting help from EPB customer service.
Benefits of Paying Your EPB Bill by Phone
Paying your utility bill over the phone offers great convenience and benefits:
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Pay anytime 24/7 by calling 423-648-1372
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Quick and easy payment without logging into an account
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Talk to a live agent for personalized assistance
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Secure payment processing protects your information
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Payment extensions or arrangements can be setup
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No fees or charges for paying by phone
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Get same day service restoration for disconnected accounts
Steps for Paying Your EPB Bill by Phone
Paying your EPB electricity, internet, or cable bill over the phone is simple:
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Call 423-648-1372, EPB’s automated payment line is available 24/7.
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Enter your 10-digit EPB account number when prompted.
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Select whether you want to pay the full balance or enter a partial payment amount.
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Provide your debit/credit card information or electronic check details.
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Your payment will be processed instantly.
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A confirmation number will be provided as your receipt.
The automated phone payment process only takes a few minutes. You can call anytime day or night to pay your bill.
Payment Assistance and Extensions
If you are unable to pay your entire EPB bill, phone agents can help setup customized payment extensions or arrangements based on your financial situation.
You may qualify for bill assistance programs such as:
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Project Assist – Helps limited income households pay electric bills.
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LIHEAP – Federal heating and cooling assistance program.
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Budget Billing – Evens out electricity costs over the year.
Discuss your situation with an EPB customer service agent over the phone to see if you are eligible for any assistance programs.
Getting Help from EPB Customer Service
In addition to automated payments, you can speak to a live EPB customer service agent anytime 24/7 when you call 423-648-1372. Agents are happy to:
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Explain your bill and charges
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Take a payment with your bank or card details
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Setup payment plans and extensions
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Discuss energy saving or budget billing options
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Answer billing and account questions
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Schedule service activations and repairs
EPB’s helpful and professional phone agents can manage all your account needs quickly over the phone.
Convenience of Phone Payments
Paying your EPB utilities bill over the phone is fast, easy, and secure. Rather than mailing payments or logging into an online account, simply call 423-648-1372 anytime 24/7 to pay your bill instantly. Live customer service agents are also available to provide personalized assistance. EPB’s phone payment system gives you flexibility to pay your bill how and when it is most convenient for you.
Make a Payment Account Amount Due
Until your account is processed by billing, dollar amounts are estimated. Your final bill will vary based on additional services, previous amounts due, and the billing program (like budget bill) you have chosen.
If you are a current EPB AutoPay customer using a credit card on file (Master Card, Visa, Discover), you must re-enroll in our new payment portal to continue making automatic payments. You may also now choose additional payment methods like American Express, Venmo, PayPal & more!
Setting Your Thermostat the Right Way | EPB Energy Pros
FAQ
Where can I find my EPB?
What is the email address for EPB?
Does EPB have an app?
How do I pay my EPB Fiber Optics bill online?
Existing customers can contact EPB customer support to get access. Once your account is created, you can log in to the customer portal using your email or phone number and password. Here’s where you’ll find all your account details and billing options. Follow these simple steps to pay your EPB fiber optics bill through the online portal 1.
What services does EPB offer in Chattanooga TN?
EPB offers high-speed fiber internet, TV, and phone services to residents of Chattanooga, Tennessee and surrounding areas. With online bill pay through their customer portal, you can view your balance, see payment history, set up autopay, and make one-time payments.
How do I start EPB service?
Register Here Looking to start EPB service? Log in to your secure MyEPB portal and manage your energy and fiber optics accounts. Pay bills, change service, sign up for Levelized Billing, Auto Pay, Paperless billing, and more!
How do I Reset my EPB account password?
Go to epb.com/portal and enter your email or phone number and password. If you’ve forgotten your password, you can reset it through the “Forgot Password” link. 2. Select “Pay My Bill” After logging in, you’ll be brought to the overview dashboard. Click on “Pay My Bill” to go to the billing and payments section. 3. Choose Your Account
What if I Can’t Make my EPB Energy payment on time?
If you are unable to make your EPB Energy payment on time, we can work with you to make alternative arrangments. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension. Replace filters monthly to keep it running smoothly. Let’s talk about your home’s energy.
How does EPB autopay work?
With autopay, your EPB fiber optics bill is paid automatically each month on the due date using your payment method on file. This ensures you never miss a payment. To enroll, just select the “Enroll for Autopay” option when making an online payment. You can cancel or change this anytime through your account.