Paying your water bill is an essential part of being a resident in Haltom City. The city’s water department provides high-quality drinking water and wastewater services to over 45,000 residents. As a customer, it’s important to pay your bill on time each month. Here’s a guide on how to pay your Haltom City water bill quickly and easily.
Understanding Your Water Bill
Your water bill from Haltom City includes charges for water usage, sewer service, trash collection and recycling. It arrives by mail each month and is due 21 days after the statement date. If you don’t pay by the due date, a 10% late fee is added.
The bill shows how many gallons of water you used in the last billing cycle. The rate you pay per gallon depends on your meter size and customer class. Residential customers typically have a 5/8″ or 3/4″ meter. You can find the current water rates on the city’s website.
Sewer charges are based on your water usage since wastewater from sinks, showers, etc. enters the sewer system. Trash and recycling fees are a flat monthly rate.
Ways to Pay Your Bill
Haltom City offers several convenient payment options
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Online – Pay through the online portal using your account number and pin code Visa, MasterCard and electronic checks are accepted.
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By phone – Call the 24-hour automated payment line at 877-879-9891 to pay with Visa, MasterCard or electronic check.
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In person – Visit Haltom City Hall at 4801 Haltom Rd. Monday-Friday 8am-5pm to pay by cash, check or money order. A drop box is also available 24/7.
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By mail – Send a check or money order to Haltom City Utility Billing, PO Box 14247, Haltom City, TX 76117. Include your account number on the payment.
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Bank draft – Set up recurring monthly payments from your checking or savings account. Complete and submit the bank draft form.
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Credit/debit card draft – Set up recurring monthly charges to your credit or debit card through the online portal.
Setting Up Auto-Pay
The most convenient way to pay your water bill is to enroll in auto-pay. This automatically deducts the amount due from your bank account or credit card each month.
To set up bank account auto-pay, complete the bank draft authorization form. For credit/debit card auto-pay, register your account on the online portal and enter your card details under “Additional Services”.
With auto-pay, you don’t have to remember to pay each month. Plus, it prevents late fees. Your bill will continue arriving by mail so you can review the charges.
Getting Help Paying Your Bill
If you’re having trouble paying your water bill, Haltom City has some resources to help:
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The water department offers payment arrangements for customers who cannot pay in full. Call 817-222-7717 to set up a plan.
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Limited emergency bill assistance is available for seniors and disabled residents. Apply through the city’s Community Services department.
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The Tarrant County Care Corps may provide water bill aid for qualified applicants. Call 817-514-4808 or visit their website.
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Find additional bill help programs on the 2-1-1 Texas website or by dialing 211.
If you’re facing disconnection for non-payment, contact the water department immediately to make arrangements. Letting your account lapse can lead to extra fees and service interruption.
Moving In or Out of Haltom City
When moving to a new home in Haltom City, you’ll need to set up water service in your name. This requires a small deposit, and you’ll receive your first bill the following month.
To start service, go to the New Water Account page on the city website. Here you can enter details on your new property and contact info. You’ll get a confirmation email when the account is established.
If you’re moving out of Haltom City, request a final bill and service disconnection via the water department contact page. Provide your forwarding address to get a refund of any remaining deposit balance.
Accessing Your Water Usage Data
Want to monitor your daily water consumption or detect possible leaks? Haltom City offers a web portal called WaterSmart that shows detailed usage graphs. Register your account at haltomcitytx.watersmart.com using your water account number.
The portal displays hourly and daily usage data, leak alerts, weather impacts and goal setting. It’s a great way to understand your usage patterns and identify issues.
Contacting the Water Department
Haltom City’s Utility Billing department handles water accounts and billing. Reach them at:
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Phone: 817-222-7717
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Email: Use the online contact form
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In person: 4801 Haltom Rd, Haltom City, TX 76117
The office is open Monday-Friday 8am-5pm. Customer service staff can answer billing questions, set up payment plans, adjust bills for leaks and process service connection/disconnection requests.
Stay up to date on water department news by subscribing to email and text notifications through the Notify Me system on the city website. This provides alerts about utility projects, outages, construction, events and more.
Paying your water bill doesn’t have to be a hassle. Haltom City offers convenient payment options and great customer service. Follow the tips in this guide to manage your account responsibly and avoid late fees. Reach out to the water department if you need bill assistance or help understanding your statement.
Bank, Credit or Debit Draft
Bank Drafts
NEW ROLL-CART RECYCLE BINS
If you would like one of the new, larger roll-cart recycle bins please call Haltom City Utility Billing at 817-222-7717. After you call, Utility Billing will notify Waste Connections and a cart will be delivered to your property in the coming days. There is no extra charge for using the larger recycle bin.
Payments can be made through the Online Portal.
Monday through Friday from 8:00 a.m. to 5:00 p.m.
City Hall 4801 Haltom Rd. Haltom City, Texas 76117
Haltom City residents question skyrocketing water bills
FAQ
What is the phone number for Haltom City water bill payment?
How to pay Palm Beach County water bill?
Where do I pay my water bill in Laurel Mississippi?
Does Fort Worth water have an app?
How do I pay my water bill online in Haltom City?
Online water bill payments for Haltom City residents and businesses. Water bill payment options include online payments, walk-in, mail, credit/debit card, drive-thru and automated phone service. Open your residential or commercial water utility account online. Trash and recycling pick-up schedule for Haltom City residences and businesses.
Does Haltom City utility billing accept checks or money orders?
Accepts checks or money orders, made payable to Haltom City Utility Billing, 24 hours a day. Please note your account number or address in the memo/text fields. Haltom City Utility Billing provides water bill services, including setting up new commercial and residential water accounts.
What does the Haltom City utility billing office do?
Provides water and trash services, payment options, new service sign-up, fees, dispute contacts, leak reporting, and office hours. The Haltom City Utility Billing office, part of the Public Works Division, provides water and trash services to Haltom City residents.
How do I pay my water bill in Fort Worth?
Customers can pay their water bills in person, by mail, or through a bank, credit, or debit draft. New water and trash service can be set up online or in person. A $20 water service activation fee and a $25 same-day service request fee may apply. A water bill payment drop box is located at 908 Monroe Street in Fort Worth.