A Comprehensive Guide to Paying Your Utility Bill with Toho Water Authority

Having access to clean reliable water is something many of us take for granted. But ensuring high-quality water requires extensive infrastructure and treatment processes. At Toho Water Authority, we work hard to deliver exceptional service while keeping rates affordable for our customers in Kissimmee Florida and surrounding areas.

Paying your Toho utility bill on time is an important way you can do your part to keep our water flowing In this guide, we’ll walk through the various ways to pay your Toho Water Authority bill online, by phone, or in person.

Online Bill Pay with Toho Water Authority

Paying online is the easiest and most convenient way to pay your Toho water/sewer bill. Here are the steps to pay online:

1. Set Up an Online Account

• Visit the Toho website and click on “Pay My Bill”
• Select “Create an Account” and provide your account number, address, and other details to register
• Choose a username and password you can easily remember

Setting up an account enables useful features like scheduling future payments, viewing billing history, and managing notifications.

2. Pay Your Bill

• Once logged into your account, select “Pay My Bill”
• Enter the payment amount and submit
• A confirmation page displays indicating your payment was processed

Online payments via your account avoid any third-party fees. You can pay by debit card, credit card, or electronic check at no extra cost.

3. Go Paperless

For added convenience, enroll in paperless billing when logged into your Toho account. Doing so will stop mailed paper bills and instead email you a monthly statement. Going paperless is eco-friendly and ensures you get reminders about your bill.

Pay by Phone

If you prefer to pay your Toho water bill over the phone, dial 407-944-5000 and select option 2 for the billing department. Toho representatives are available Monday to Friday from 8 a.m. to 5 p.m. to assist with phone payments.

To pay by phone, you’ll need to provide:

• Account number
• Address on the account
• Payment amount
• Credit/debit card or checking account details

A third-party processing fee applies to phone payments, so online bill pay is more economical. But phoning in urgent payments can provide peace of mind.

Pay In Person

Toho offers several ways to pay your water bill in person if you prefer handling payments face-to-face.

At the Toho Administration Building

• Address: 951 Martin Luther King Blvd, Kissimmee, FL 34741
• Hours: Monday to Friday from 8 a.m. to 5 p.m.

Head to the first-floor billing department to make a payment. Cash, checks, money orders, and credit/debit cards are accepted.

At Amscot Locations

Toho has partnered with Amscot Financial to offer in-person payment options across Central Florida.

Find Amscot bill pay locations in Kissimmee, St. Cloud, Poinciana, and other nearby cities. Bring your Toho bill to make cash or money order payments.

At 7-Eleven Stores

Select 7-Eleven convenience stores allow Toho customers to pay their utility bills in cash.

Visit the store locator on the Toho website to find participating locations. You’ll need to present your bill to the cashier when making your payment.

Payment Kiosks

Self-service payment kiosks positioned around the community provide another in-person bill pay option.

Kiosks accept cash, checks, and credit/debit payments. Find kiosk locations on the Toho bill pay page.

Manage Automatic Payments

For ultimate convenience, enroll in AutoPay through your online account to have Toho automatically withdraw utility payments on the due date each month. Setup is quick and easy.

With AutoPay, you avoid late fees, save on stamps, and reduce the risk of lapsed payments if you forget. Payments debit from your chosen checking account or credit card seamlessly each billing cycle.

Monitor your account periodically to ensure your payment method and billing details stay up to date. You can cancel or update AutoPay anytime through your online account.

Review Billing and Usage History

Log into your Toho online account to analyze previous utility bills and track water consumption patterns.

The usage graph and billing history pages help you:

• Identify anomalies or spikes in usage
• Compare seasonal water usage
• Verify billing accuracy
• Check payment confirmations
• Notice trends to guide conservation efforts

Closely monitoring your account can reveal plumbing leaks or other issues leading to high usage. Toho also provides usage fluctuation notifications to alert you of significant changes.

Payment Assistance Programs

If you face financial hardship and struggle to pay your Toho bill on time, the utility offers two helpful programs:

Payment Arrangements

Toho allows flexible payment plans to spread balances over multiple months. Payment arrangements help you get back on track while avoiding service disruption.

Temporary Assistance Program (TAP)

The TAP program provides payment assistance for qualifying low-income customers. Based on eligibility, Toho can reduce your balance or extend your due date at no extra cost.

Learn more about applying for Toho payment assistance.

Avoid Late Fees

Toho bills monthly for water/sewer service. Payment is due by the due date shown on your printed or electronic bill to avoid penalties.

A 10% late fee applies to any overdue balance remaining unpaid after the due date. Late fees quickly multiply the amount you owe if bills fall behind schedule.

Setting payment reminders, enrolling in AutoPay, or scheduling payments through your online account are great ways to prevent late fees piling up.

What Impacts Your Water Bill?

Many variables influence your monthly Toho utility bill, like:

• Household size and usage habits
• Irrigation and sprinkler system usage
• Water leaks or running toilets
• Seasonal changes and weather patterns
• Rate increases

Higher usage directly leads to larger bills. Review the Toho usage calculator to understand how daily habits add up over a full billing cycle.

Compare your monthly usage to previous years and monitor for spikes that signal plumbing leaks or other problems. Wise water use helps control costs.

Let Us Know If You Have Any Other Questions!

If you have any other questions about billing, payments, rates, or account management, don’t hesitate to contact our customer service team:

Toho Water Authority
951 Martin Luther King Blvd
Kissimmee, FL 34741

Phone: 407-944-5000
Email: [email protected]

Our knowledgeable staff is happy to provide billing and payment support so you can manage your Toho account with confidence.