How to Pay Your Grant County PUD Bill Online, By Phone, or In Person

Paying your utility bill on time each month is important to maintain uninterrupted electric service from Grant County PUD. As your community-owned utility provider, Grant County PUD offers several ways to pay your bill conveniently including online, by phone, by mail, auto pay, and in person. This article provides a detailed guide on how to pay your Grant County PUD electric bill using the various payment options.

Paying Online

The easiest and most convenient way to pay your Grant County PUD bill is online through the payment portal on their website. Below are step-by-step instructions for paying online:

1. Go to www,grantpud,org and click on “Pay Bill” at the top of the homepage,

2. On the payment page, enter your 10-digit Grant County PUD account number and 4-digit access code You can find these on your monthly bill statement

3. Select whether you want to make a one-time payment or set up recurring payments. For one-time payments, choose the amount and date to pay.

4. Enter your credit/debit card or checking account information. For card payments, provide your card number, expiration date, and CVV code. For payments from a bank account, enter your routing and account number.

5. Carefully review the payment details to ensure they are correct. Then click “Submit Payment” to complete the transaction.

You’ll receive a confirmation page and email with your payment details. Payments made before 5 PM on business days will be applied to your account the next business day.

Paying by Phone

To pay by phone, you can utilize Grant County PUD’s self-service payment line.

To make a payment, dial (509) 754-5088 and follow the voice prompts:

1. Enter your 10-digit account number followed by the # sign when prompted.

2. Enter your 4-digit access code followed by the # sign.

3. Press 1 for a one-time payment. Press 2 to set up recurring payments.

4. Choose your method of payment – 1 for credit/debit card or 2 for electronic check.

5. Enter your payment information including card number, expiration date, and CVV or bank account and routing number.

6. Confirm the payment amount and date. Press 1 if correct.

7. Make a note of the confirmation number at the end for your records.

Payments made before 5 PM on weekdays will post to your account the next business day.

Paying by Mail

To pay by mail, send your payment to:

Grant County PUD
PO Box 1519
Moses Lake, WA 98837

Mail your check or money order along with your payment stub from your monthly bill. Make sure to include your 10-digit Grant County PUD account number on the check memo line.

Allow 7-10 business days for standard mail delivery to ensure your payment is received by the due date. Postmark dates do not apply – your payment must reach the PUD by the due date to avoid late fees.

Paying with Automatic Bill Pay

For convenient, worry-free payment, sign up for automatic bill pay. This authorizes Grant County PUD to withdraw your bill amount directly from your checking or savings account each month.

To enroll:

1. Log into SmartHub or call (509) 754-5088 to get a form.
2. Provide your Grant County PUD and bank account information.
3. Attach a voided check if enrolling by mail.
4. Submit the auto pay form.

Your payment will automatically deduct on the bill due date around the 9th of each month. You can cancel or change accounts anytime with 5 business days notice.

Paying in Person

You can pay your Grant County PUD bill in person at one of two locations:

30 C St SW
Ephrata, WA 98823

or

312 W 3rd Ave
Moses Lake, WA 98837

Both locations are open Monday-Friday from 8 AM – 5 PM for bill payments by cash, check, credit/debit and money order. Make sure to bring your bill.

After paying, you’ll receive a receipt right away. Cash payments will apply to your account same day while check payments may take 1-2 business days to process.

Payment Arrangements

If you are unable to pay your full balance due, Grant County PUD offers payment arrangements so you can pay past due amounts over time while maintaining electric service.

To set up a payment plan:

• Contact Grant County PUD as soon as possible at (509) 754-5088. Customers are notified 15 days after bills are issued.

• Explain your financial hardship and ability to partially pay the past due balance.

• If approved, the remaining amount will be divided into equal installments over 2-6 months.

• An agreement will be mailed to you outlining the payment dates and amounts.

• Adhere to the schedule to avoid disconnection. Late arrangements may incur fees.

Financial Assistance Programs

Grant County PUD partners with community agencies to offer assistance programs to customers facing financial challenges:

• Helping Hands – Provides up to $200 in bill credits to those unable to fully pay their bill due to a temporary hardship.

• Project Share – Offers $5 monthly bill discounts to seniors and disabled customers that meet low-income requirements.

Contact WA 2-1-1 to learn more and apply for these programs if you are struggling to pay your bill. Proof of income and account status is required.

Avoid Late Payment Fees

To avoid late fees, customers should pay their Grant County PUD bill in full by the due date printed on their monthly statement. Late fees are assessed as follows:

• Bills unpaid after due date: 10% penalty fee

• 30 days past due: Shut off notice mailed ($25 fee)

• 60 days past due: Shut off notice posted ($50 fee)

• Accounts disconnected for nonpayment: $150 reconnection fee

You can receive one waiver every 12 months for late payment penalties if your account history shows on-time payments. Sign up for billing alerts or auto pay to get reminders and avoid missing due dates. Communicate with Grant County PUD immediately if you anticipate difficulty paying a bill on time. They can explain options to keep your lights on and avoid costly fees.

Paying your Grant County PUD utility bill on time each month ensures continuous electric service while avoiding extra charges. This guide outlined the multitude of payment options from online, phone, mail, auto draft, and in-person. Contact Grant County PUD Customer Service if you have any questions or need help paying your bill. Consistent on-time payments will maintain a positive account status.