Paying your electricity bill to Aep is easy and convenient when you know the right phone number to call. With multiple Aep operating companies across different states, the phone numbers vary depending on your location and service provider. This comprehensive guide will walk you through everything you need to know about finding the right Aep phone number to pay your bill over the phone.
Overview of Aep Operating Companies
Aep is made up of several regional electric companies that provide power to customers across 11 states. The main Aep operating companies include
- AEP Ohio – Serves over 1.5 million customers in Ohio
- AEP Texas – Serves over 1 million customers in Texas
- Appalachian Power – Serves over 1 million customers in Virginia, West Virginia and Tennessee
- Indiana Michigan Power – Serves over 590,000 customers in Indiana and Michigan
- Kentucky Power – Serves over 170,000 customers in Kentucky
- Public Service Company of Oklahoma – Serves over 550,000 customers in Oklahoma
- Southwestern Electric Power Company – Serves over 560,000 customers in Louisiana, Arkansas and northeast Texas
To pay your bill over the phone, you’ll need to call the customer service number for your specific Aep operating company.
Finding the Right Aep Phone Number
The easiest way to find the phone number to pay your Aep bill is to log in to your online account. After logging in, you can navigate to the “Payment” section where you’ll find a link or button to pay by phone. This will take you to the correct phone number based on your service territory
If you don’t have an online account, you can find the right number by searching “[Your Aep Company] pay bill by phone”. For example, if you live in Ohio, search “AEP Ohio pay bill by phone”. The correct phone number should be prominently displayed on the operating company’s website.
As a reference, here are phone numbers for some of the main Aep operating companies:
- AEP Ohio – 1-800-672-2231
- AEP Texas – 1-877-373-4858
- Appalachian Power – 1-800-956-4237
- Indiana Michigan Power – 1-800-311-4634
- Kentucky Power – 1-800-572-1113
- Public Service Co. of Oklahoma – 1-888-216-3523
- Southwestern Electric Power Co. – 1-888-710-4237
If you’re unsure of your provider, you can call Aep’s main customer service line at 1-800-237-2363. The automated system can route you to the right department and phone number based on your service address.
What Information You’ll Need
When you call to pay your Aep bill over the phone, make sure you have your account information handy. The automated system or customer service agent will ask you for the following:
- Account number
- Phone number on the account
- Service address
- Amount you owe
- Payment method
You can find your account number and amount due on your latest bill or by logging into your online account.
Accepted payment methods over the phone include credit/debit card, checking account or electronic check. A small convenience fee may apply for credit/debit card payments.
Payment Posting Timeframes
One question customers often have is when their phone payment will post to their account. Here are some key points on payment posting timeframes with Aep:
- Payments made before 4pm local time on a weekday will post the same day.
- Payments made after 4pm, on weekends or holidays will post on the next business day.
- Allow 1-2 business days for mailed payments to reach and post to your account.
- Same day payments can only be made by phone, online or via Aep’s automated pay by phone system.
Avoid Late Fees with On-Time Payment
Paying your bill on time is important to avoid late fees, disconnection or negative impact to your credit. By keeping your Aep bill payment phone number handy and paying before the due date, you can stay on track. Consider setting up autopay or reminder alerts through your online account for added convenience and peace of mind.
With multiple operating companies across different states, Aep does not have a single phone number for bill pay. Look up the number for your provider and save it with your account info to simplify paying your bill over the phone.
How to Contact American Electric Power?
| Total calls: 384 | Issues resolved: 13 | Last call: Dec 5, 2024 |
There are several AEP phone numbers for the customers to contact the AEP team. For instance, to contact AEP customer service, you can use the toll-free number 1-800-672-2231. To report outages and hazards, the designated AEP contact number is 1-800-277-2177. Similarly, the corporate phone number for American Electric Power is 1-614-716-1000. Additionally, if you are trying to call AEP for legal matters or privacy inquiries, dial 1-833-795-1194. These AEP phone numbers cover a wide range of needs, making it easy to connect with AEP for your interactions with the company, whether you have general queries or specific issues concerning outages, privacy and legal matters.
The AEP team can assist you with your account inquiries, and general customer service needs only during the AEP customer service hours. They are accessible on weekdays from 8 AM to 5 PM EDT, and no AEP 24-hour customer service is available. If you require assistance or have questions about your account, call the AEP customer service team at their toll-free number, 1-886-258-3782, during the specified hours. While the AEP 24-hour customer service is unavailable, the team is dedicated to providing weekday support, ensuring that your account-related questions and general service needs are promptly addressed during these hours.
You have multiple avenues to initiate contact with AEP customer service via email. For general customer service inquiries, you can utilize the email address [email protected]. In cases where you have privacy-related concerns and issues, reaching out to [email protected] is recommended. Additionally, if you seek information about job opportunities, you can direct your inquiries to [email protected]. These designated AEP customer service email addresses have been established to streamline communication with AEP, ensuring that your messages are directed to the appropriate department or team for more personalized assistance.
Request for Information Question:
- 1M ago “I need to talk to a representing about my bill”
- 8M ago “Rates question”
- 11M ago “Need to talk to them”
- 9M ago “Cancel service”
- 1Y ago “Info on renewables”
- 2Y ago “Cancellation”
lower my AEP Ohio electric bill
How do I make a payment with AEP?
AEP partners with BillMatrix for immediate payments by phone. Call BillMatrix toll-free at 800.611.0964 to make a payment. Pay by credit, debit, some ATM cards or e-check. You’ll need your account number. Login to get your account number. Payments made after 4:00 p.m. ET, on a weekend, or on a holiday will post on the next AEP business day.
How do I contact AEP customer service?
If you have questions about these tariffs, please contact AEP customer service at 888.216.3490. We also offer the following spreadsheet as an easier way to calculate your bill. What is the Reactive Power (KVAR) Charge?
How can Money Services help me pay my AEP Bill?
Money Services can help you pay your AEP bill quickly and easily at a location near you. We can send cash and debit card payments the same day and handle shut-off and reconnect notices. With locations across the US and hours that include evenings and weekends, we’re here at a time and place that suits you.
When will I be notified of my AEP payment?
AEP will be immediately notified of your payment through an electronic memo posting to your electric account. Payments received prior to 4:00 p.m. EST will be posted to your account that evening. Those made after 4:00 p.m. EST, on a weekend, or on a holiday will post on the next AEP business day. Posting schedules may vary on holidays.
How do I contact AEP Texas?
Contact your REP for questions regarding: The phone number of your REP is located on your electric bill. If your question relates to fees charged by AEP Texas as the energy delivery company (broken meter seals, denial of access to a meter or a service call), contact the AEP Customer Operations Center toll-free, 877.373.4858.
How much does AEP charge?
AEP charges customers 1.5% of the contract. This is significantly less than the usual 5% several other companies charge. This won’t be an issue if you make on-time payments or have automatic withdrawals set up. However, in the case that something happens, 1.5% on a year-long contract is quite minuscule.