Dealing with hospital bills can be confusing and stressful. This guide will walk you through everything you need to know about paying your bill at Pomona Valley Hospital Medical Center (PVHMC) simply and easily.
Understanding Your PVHMC Bill
After receiving medical treatment at PVHMC, you’ll get a bill outlining the charges for your visit or stay. Here’s how to understand what’s on your PVHMC bill:
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Itemized charges – Lists each test, procedure, medication etc. and the charge for it.
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Account number – Unique number for that particular visit or admission.
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Insurance adjustments – Any amounts adjusted based on your insurance coverage.
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Deductibles, copays – Out-of-pocket amounts you owe based on your insurance policy
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Total balance due – The final amount you need to pay PVHMC.
If you have any questions about the charges or insurance adjustments on your bill, contact the PVHMC Billing Department for assistance
When to Pay Your PVHMC Bill
PVHMC bills patients after insurance claims have been processed. Here are the payment timelines:
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Inpatient stay – You may get an estimate of your balance at discharge The final bill is sent after your insurance has paid their share,
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Outpatient services – You’ll be billed after the claim is processed by your insurance, usually within 30 days.
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Recurring services – Such as dialysis or radiation therapy, you’ll be billed monthly.
To avoid late fees, pay your PVHMC bill by the due date on the statement. You can pay earlier as well.
How to Pay Your PVHMC Bill
PVHMC offers multiple convenient options to pay your bill:
Online Payment
The quickest way to pay is through the PVHMC online payment portal. You can use a credit/debit card or checking account.
By Phone
Call the Billing Department at 909-865-9100 to pay over the phone using a card.
By Mail
Mail your payment check or money order to the address on your billing statement. Include your account number.
In Person
Visit the Cashier’s Office at the hospital with your billing statement to pay by cash, check or card.
Payment Plans
If unable to pay the full amount due, call the Billing Department to set up a monthly payment plan.
Be sure to get a receipt for your records whenever you make a payment.
Financial Assistance at PVHMC
If you’re unable to pay your hospital bill, PVHMC offers financial assistance programs:
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Discounts for low-income uninsured – Based on your income level and family size.
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Payment plans – Pay the amount due over 6-12 months with 0% interest.
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Charity care – Full/partial bill forgiveness for patients unable to pay.
Submit an application with income proof to see if you qualify.
FAQs on Paying Your PVHMC Bill
Here are answers to some common billing questions at PVHMC:
How long do I have to pay my bill?
- Payment is due by the due date on your statement, typically 30 days from receipt.
What if I can’t afford to pay right now?
- Contact the Billing Department to discuss payment plan or financial assistance options.
What methods of payment do you accept?
- We accept payment online, by phone, mail or in-person by credit/debit card, cash, check or money order.
What if I already paid my portion to the provider?
- If you paid your copay/deductible to the doctor, it will be adjusted on your final hospital bill.
Can I get an itemized bill?
- Yes, contact Billing to request an itemized statement of all charges.
Who do I contact for billing questions?
- Call the PVHMC Billing Department at 909-865-9100. Our team is happy to assist you.
How do I know if my insurance has paid?
- Your statement will show any payments made by your insurance company.
Can I set up recurring payments?
- Yes, recurring payments can be setup through the online payment portal.
Our Centers of Excellence
Pomona Valley Hospital Medical Center has been recognized both nationally and regionally for our cost-effective, superior quality health services. Our goal is to give our community access to the top-notch medical care it deserves so that our patients can enjoy healthy, rewarding lifestyles.
The nationally recognized, not-for-profit Hospital is home to four Centers of Excellence: The Robert and Beverly Lewis Family Cancer Care Center, Stead Heart and Vascular Center, Womens & Childrens Center, and Trauma Center, and offers a full-service Emergency Department, Neonatal Intensive Care Unit and Perinatal Center. Specialized services include sleep disorder diagnosis and treatment, robotic surgery, and the Family Medicine Residency Program, in affiliation with the University of California, Los Angeles.
The new Robert and Beverly Lewis Outpatient Pavilion houses an outpatient surgery center and rehabilitation services center. The outpatient surgery center has five outpatient surgical suites with state-of-the-art technology. The Charles M. Magistro Physical Therapy and Rehabilitation Center has the latest evaluation and exercise equipment, including telemetry treadmills and neurological suspension devices, as well as diagnostic programs and integrated technologies and software systems.
PVHMC also provides a wide range of other outpatient services such as urgent care, radiology, including 3D mammography, and occupational health to the surrounding cities of Pomona, Chino, Chino Hills, Claremont, Eastvale, Corona, Diamond Bar, Walnut, Ontario, Riverside, San Bernardino La Verne and eastern Los Angeles counties.