Paying your water bill is an essential responsibility for all residents and businesses in the City of Pembroke Pines Fortunately, the city offers multiple convenient payment options to choose from. This article provides a comprehensive guide on the various ways to pay your Pembroke Pines water bill
Online Payments
The easiest way to pay your water bill is online through the city’s Citizens Self Service (CSS) portal. To make a one-time payment, simply go to the CSS website and enter your account information. You can pay by credit card, debit card, or e-check.
There is a 2.9% convenience fee for credit/debit payments and a $1.49 fee for e-check. To avoid fees altogether, you can sign up for recurring automatic payments through the CSS portal. With autopay, the amount due will automatically be deducted from your payment method each month.
In-Person Payments
For those who prefer to pay their bill in person there are two payment locations in Pembroke Pines
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Utilities Customer Service Office – Located at 8300 South Palm Drive. Accepts cash, credit/debit, or e-check payments Open Monday-Thursday 7AM-5 45PM.
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City Hall Cashier Booth – Located at 601 City Center Way. Accepts cash, credit/debit, or e-check payments. Open Monday-Thursday 7:15AM-5PM.
Both locations are closed on Fridays and holidays. Make sure to bring your payment stub when paying in person.
Mail-In Payments
You can also mail your payment to the City of Pembroke Pines Utility Billing department. Checks should be made payable to “City of Pembroke Pines” and mailed to:
PO Box 269005
Pembroke Pines, FL 33026
Don’t forget to include your payment stub with the 12-digit account number and new customer number. Allow enough time for your mailed payment to reach the city by the due date.
After Hours Drop Boxes
For non-cash payments only, there are three after hours drop boxes located around the city:
- Public Services Building – 8300 S. Palm Drive
- City Hall – 601 City Center Way (east side breezeway)
- West Pembroke Pines Police Dept – 18400 Johnson Street
Drop boxes accept check or money order payments 24/7. Do not deposit cash as the city is not responsible for any cash left in the boxes.
Payment Due Dates
Water bills in Pembroke Pines are issued monthly. Payment is due by the 1st of each month to avoid late fees. If the due date falls on a weekend or holiday, payments are due the next business day.
Accounts with past due balances will be charged a $10 late fee. Failure to pay may result in water service interruption. Make sure to pay your water bill on time every month!
Account Management Tips
- Update your contact information so you receive bill notifications
- Sign up for bill reminders through the online portal
- Check for leaks and monitor usage through the customer portal
- Dispute incorrect charges in writing within 15 days of the bill date
Keeping your account information current and closely tracking water usage habits can help avoid surprises on your monthly Pembroke Pines water bill. Be proactive and reach out to the utility billing department with any account concerns.
Payment Assistance Programs
The City of Pembroke Pines offers assistance programs for customers having difficulty paying their water bill, including:
- Payment arrangements – Set up a payment plan for past due balances
- Leak adjustment program – One-time bill adjustment for qualifying leaks
- Limited income discounts – Reduced rates for qualifying low income residents
Contact the utility billing office to learn more about bill assistance programs you may be eligible for.
Paying your water bill doesn’t have to be a chore. Pembroke Pines offers flexible payment options and account management tools to simplify the process. Use this guide to choose a payment method that fits your needs and keep your water flowing on time every month!
How To Pay Utility Bill Online
How do I receive my Pembroke Pines utility bill?
Receive electronic versions of bill messages. Sign up for City emails. Pembroke Pines Online Account System allows the user to receive their Utility bill by email, receive notification of payment by email and decide if they want to stop receiving paper bills.
What’s new at City of Pembroke Pines utility?
City of Pembroke Pines Utility customers will now notice a new and improved Utility Billing System. This will allow accounts to be easily accessed and managed, enhancing the customer experience.
How do I create a city of Pembroke Pines Water Account?
If you already have an account, you just need to login to the City of Pembroke Pines Water site. City of Pembroke Pines Water accepts credit cards, debit, and direct deposit. Click here to login . Want to create a new account? You can create a new account on the City of Pembroke Pines Water website.
How do I pay for rent in Pembroke Pines?
Pay For Use our online portal to pay for rental fees. Sign up for automatic fund withdrawals or pay online. Accessibility assistance? The City of Pembroke Pines | 601 City Center Way | Pembroke Pines, FL 33025 | Phone: 954-450-1060
What is Pembroke Pines Water?
The City of Pembroke Pines Water, under the City Public Services Department, provides water for about 168,600 residents living in the Pembroke Pines area. Established in 1960, the City of Pembroke Pines Water collects water supply from a groundwater source, the Biscayne Aquifer.
What is Pembroke Pines online account system?
Pembroke Pines Online Account System allows the user to receive their Utility bill by email, receive notification of payment by email and decide if they want to stop receiving paper bills. In order to successfully register for the Pembroke Pines Online Account System the user must have access to internet and a legitimate email address.