Paying your water and sewer bill is an essential part of being a resident or business owner in Hendersonville, NC. The city offers several convenient options for customers to pay their utility bills. This article provides a comprehensive guide on how to pay your Hendersonville water and sewer bill.
Online Payments
The most convenient way to pay your water and sewer bill is through the city’s online customer portal. To access the portal, you will need your account and customer numbers located on your bill. The portal allows you to
- View account history
- Update contact information
- Sign up for eBilling
- Make payments
The city accepts Visa, Mastercard, Discover, Google Pay, and Apple Pay for online payments. However, American Express is not accepted currently. Payments made through the online portal will be posted the next business day.
To avoid late fees and disconnection, online payments must be made by 5 PM the day before your bill is due The portal can be accessed anytime on the city’s website
In Person Payments
You can pay your water and sewer bill in person at Hendersonville City Hall located at 160 Sixth Avenue E, Hendersonville, NC 28792. Payments can be made at the first floor dropbox, drive-thru dropbox, payment window, or by mail.
The payment window on the first floor accepts cash, checks, Visa, Mastercard, Discover, Google Pay, and Apple Pay. Again, American Express is not accepted. The payment window is open Monday through Friday from 9 AM to 5 PM.
Pay By Phone
Call (828) 697-3052 and select option #1 to make a payment over the phone. You will need to have your account information ready before calling. Phone payments can be made 24/7 using Visa, Mastercard, or Discover. American Express is not accepted over the phone.
While customer service representatives can assist with account questions, they cannot process payments. If you need help paying your bill, contact customer service directly at (828) 697-3052.
Payment Assistance Programs
The City of Hendersonville offers bill assistance programs for customers having trouble paying their utility bills:
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Payment Arrangements – Payment plans can be arranged for past due balances by contacting customer service. Arrangements can spread payments over multiple months.
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Helping Hand Program – This program utilizes donated funds to assist low-income residents pay their water bills. You must apply and be approved for Helping Hand assistance.
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Leak Adjustments – You may qualify for a leak adjustment if you had an undetected water leak on your side of the meter. This can help lower your bill by adjusting sewer charges.
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Special Appropriations – Non-profit organizations can apply for a special appropriation to cover utility costs for facilities providing community services.
If you are encountering difficulty paying your water and sewer bill, contact Hendersonville’s customer service department at (828) 697-3052 for help.
When to Pay Your Bill
Water and sewer bills in Hendersonville are billed on a monthly basis. Your bill is due 20 days after the bill date.
It is important to pay your bill by the due date to avoid late fees and service disconnection. Late fees of 1.5% are applied to past due balances.
If your bill is 30 days past due, a $50 disconnection fee will be added to your account. Shut offs occur approximately 35 days after the original bill date.
Your account history and due dates can be viewed online through the customer portal. eBilling can also provide you email reminders when your bill is ready.
Understanding Your Water Usage
If your water and sewer bill seems higher than normal, start by examining your consumption. Your usage is listed in units, gallons, or cubic feet on your bill. Check for leaks and monitor your usage from month to month.
Compare your consumption to the utility’s average winter and summer usage ranges:
- Winter (Nov-Apr) – 3,000-6,000 gallons
- Summer (May-Oct) – 6,000-10,000 gallons
Usage outside these ranges could indicate a leak or other issue. Contact customer service if you need help understanding your water usage.
Moving or Changing Service
Contact Hendersonville’s utility department if you are moving or need to change your water and sewer service. To start or stop service, complete the utility service application on the city’s website.
Provide at least 3 days notice to have services turned on at your new address or turned off at your previous address. This ensures smooth transition and avoids extra charges.
Summary
Paying your water and sewer bill in Hendersonville is simple with the city’s online portal, pay by phone, and in-person options. Reach out to customer service if you need bill assistance or help understanding your usage and charges. Monitor your consumption every month and pay bills on time to avoid fees.
Sewer System Improvements
Does Hendersonville have sewer service?
In certain areas, City of Hendersonville water customers have sewer service provided by Henderson County. These are two separate government entities and payment for that sewer service must be made according to the instructions on that bill. Where do I call if I have questions about my City tax bill? City Tax Collector – 828/233-3203
How do I pay my utility bill in Hendersonville TN?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Hendersonville Utility District (TN). Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account.
Where can I pay my water bill in Henderson NC?
The office is located at 122 Young Street, Henderson NC and as of October 2022 is open for payment on Monday – Friday from 9AM to 1PM. Check or money order should be made payable to ‘Vance County Water District’. Also bills can be paid online – see link on this page.
How can I pay my city of Henderson utility bill?
To pay your city of Henderson utility bill, you’ll need a copy of your Utility Billing Statement. You can use the Guest Pay feature to make the payment – your own or someone else’s. Having trouble? Contact our Customer Care Center at (702) 267-5900 for assistance.
Does the city of Hendersonville offer an online customer portal?
The City of Hendersonville offers an online Customer Portal. The portal will allow our customers options to manage their own utility accounts. The options available to our customers include eBilling, payments, update contact information, and view account history.
Does Henderson County Water District offer auto bill pay?
Henderson County Water District offers auto bill pay through your checking account every month. To sign up you need to stop in our office to fill out a form to sign up and we will need a voided check or a letter from your banking institution with your account information. HYPER-REACH Henderson County Water District participates in HYPER-REACH.