How to Pay Your AEP Bill by Phone

Paying your AEP electric bill over the phone is a quick and convenient option for customers. AEP offers a dedicated phone number that customers can call to make a payment from 7 AM to 7 PM Monday to Friday.

Overview of Paying AEP Bills by Phone

• AEP has partnered with BillMatrix for bill pay by phone. Customers can call BillMatrix at 1-800-611-0964 to make a payment.

• The phone number is available 24/7 but payments made after 7 PM on weekends, or holidays will be processed the next business day.

• Customers will need to enter their AEP account number and billing zip code when prompted. Debit/credit cards and e-checks are accepted.

• A $185 convenience fee applies for residential customers Business customers pay 2,95% of the total payment,

• Payments post to AEP customer accounts immediately after the call. Confirmation codes are provided.

• The full fee goes to BillMatrix for providing the service. AEP does not retain any portion of the fee.

When to Pay Your AEP Bill by Phone

• If you need to make a last minute payment to avoid a late fee or disconnection. The phone line is open extended hours outside AEP’s standard business hours.

• If you are unable to pay online or through the AEP app for any reason. Phone is an accessible alternative.

• If you are on the go without access to a computer or mobile app. You can call and make a payment from anywhere.

• If you prefer speaking to a live agent when conducting financial transactions. There is satisfaction in speaking with someone directly.

How to Pay Your AEP Bill by Phone Step-by-Step

Paying your AEP bill by phone is easy. Just follow these steps:

1. Call 1-800-611-0964. This is the BillMatrix phone number for AEP customer payments.

2. Select your language preference when prompted. Options include English and Spanish.

3. Say or enter your 10-digit AEP account number when asked. Your account number is located on your paper or electronic bill.

4. Enter the 5-digit billing zip code associated with your account. This verifies you are authorized to make payments.

5. Select whether you will be paying with a debit/credit card or electronic check. Follow additional prompts.

6. Enter payment amount when asked. You can pay full or partial balance.

7. Provide your debit/credit card number or e-check bank account information. Payment will be processed.

8. Take down the confirmation number provided at the end of the call for your records.

And just like that, your payment is complete! The amount paid will be reflected on your AEP account immediately.

Helpful Tips for Paying Your AEP Bill by Phone

• Have your account number and billing zip code handy to speed up the process. No need to dig for them while on the call.

• Double check the amount and information entered to avoid processing errors. Mistakes could result in late fees.

• Save the BillMatrix phone number as a contact in your phone for easier access next time.

• Pay a few days before your due date in case you run into any issues. There is a buffer built in.

• Set payment reminders on your calendar if you plan to pay by phone regularly. Don’t let due dates sneak up on you.

• Ask the agent to repeat information if anything is unclear before completing payment. Clear communication is key.

Paying bills over the phone may feel outdated, but it remains a solid option for AEP customers to pay fast and securely. As long as you have your account details handy, the automated system walks you through the process seamlessly in minutes. With phone bill pay, your account stays current no matter where you are.

Other Ways to Pay Your AEP Bill

In addition to phone payments, AEP offers multiple payment options:

• Online – Pay through your AEP online account portal or the app using your bank account, credit card, or debit card.

• Automatic Payments – Set up recurring payments from your bank account to be made automatically each month.

• By mail – Mail a check or money order payment to the remittance address printed on your AEP bill.

• In person – Take cash, check, or money order payments to an authorized AEP payment center.

• Budget Billing – Pay an average monthly amount based on usage to even out seasonal highs/lows.

• Prepaid Billing – Pay for electricity before using it instead of getting a monthly bill.

Review all of AEP’s payment options to choose the best fit for your needs each month. Many customers utilize a combination such as automatic payments plus occasional phone payments. Choose the path that simplifies paying your AEP bill.