How to Pay Your Mohawk Valley Water Authority Bill Online

Paying your water bill to the Mohawk Valley Water Authority (MVWA) is easy and convenient with online bill pay. MVWA serves residents of Utica, New York and surrounding areas providing high-quality drinking water to homes and businesses. Read on to learn all about the online bill pay options offered by MVWA.

An Overview of MVWA

First, let’s take a quick look at MVWA itself. MVWA is a municipal water authority that provides water services to around 125,000 people. They operate a large system of water mains, storage tanks, wells, and other infrastructure to collect, treat, and distribute water.

Some key facts about MVWA

• Formed in 2002 to consolidate several previous local water authorities in the region
• Supplies 10 million gallons of water per day on average
• Maintains over 500 miles of water mains
• Operates 2 water filtration plants and 9 storage tanks
• Monitors water quality regularly to ensure safety and purity

So in a nutshell, MVWA is responsible for making sure clean, safe drinking water flows to your faucet 24/7. Paying your water bill helps support infrastructure maintenance and operations.

Why Pay Your Bill Online

Paying your MVWA water bill online is fast, easy, and secure. Here are some of the benefits of online bill payment:

• Convenience: Pay anytime, anywhere with an internet connection – no need to mail checks or visit in person.

• Payment flexibility Choose to pay one-time or set up automatic recurring payments

• Payment options: Pay with credit/debit card, electronic check, or e-check.

• Better record keeping: Your payment history is stored securely online for reference.

• Time savings: Takes just minutes to log in and pay versus mailing a check.

• Environmental benefits: Reduces paper waste from mailed bills and checks.

• Avoid late fees: Set reminders so your bill is never late. Online payments post immediately.

• Paperless billing: Opt-in to receive bills electronically to reduce clutter.

How to Pay Your Bill Online

Ready to get started with online payments for your MVWA account? Here is a step-by-step guide:

1. Set Up Your Online Account

First, you’ll need to create an online account on the MVWA customer portal.

• Go to mvwa.us and click on “My Account”
• Select the “Register” button
• Enter your account number, email, phone, and create a password
• Agree to the terms of use

Once your registration is complete, you can start managing your account online.

2. Review Your Bill

When you log in, you’ll be able to view your latest water bill with usage details and account balance. Make sure the amount looks correct before making a payment.

3. Select a Payment Method

MVWA offers three ways to pay online:

• Credit/debit card: Visa, MasterCard, American Express, Discover
• e-Check: Use your checking account and routing number
• Electronic check: Process as a check but without writing one

Choose your preferred payment method. Credit cards incur a 2.5% convenience fee.

4. Enter Payment Details

Enter the payment amount to pay your bill in full or select the minimum due. For credit cards, provide your card number, expiry date, and CVV code.

For e-Checks, enter your checking account number and routing number.

5. Confirm and Submit

Carefully review the payment details before submitting to avoid errors. Once submitted, your payment will typically post to your account immediately.

6. Pay One-Time or Recurring

For convenience, you can opt to make recurring payments from your credit card or bank account. This ensures your bill is paid on time automatically each month.

And that’s it! Just follow these steps to pay your water bill online with MVWA.

Tips for Managing Your Online Account

Here are some additional tips for getting the most out of your MVWA online account:

• Update your contact information to ensure you receive important notices.

• Set up paperless billing to reduce clutter and go green.

• Sign up for email reminders about your bill due date.

• Monitor your daily water usage with the online portal.

• View up to 24 months of payment history for tax and recordkeeping purposes.

• Submit meter readings online if you have been estimated previously.

• If moving, request final bill and service discontinuation via your online account.

• Contact customer support directly through the portal for any questions.

Payment Locations

If you prefer to pay your bill in-person, MVWA offers several payment locations:

• MVWA main office at 1 Kennedy Plaza in Utica

• Select third-party payment centers:

• Price Chopper and Market 32 supermarkets

• Walmart stores

• Some independent pharmacies

Refer to the payment locations page on mvwa.us for details. In-person payments should be made with cash, check, or debit card.

Financial Assistance Programs

If you are having trouble paying your water bill, MVWA partners with several programs to provide financial assistance:

• Low Income Household Water Assistance Program (LIHWAP) – Provides grants to eligible low-income households to pay water and sewer bills.

• Home Energy Assistance Program (HEAP) – Helps with water heating costs.

• Payment plans – Set up a monthly installment plan for past-due balances.

Learn more about these and other assistance options on the MVWA website to see if you qualify. Temporary hardship assistance is available to avoid service interruption.

In Summary

Paying your water bill to MVWA online is the most convenient way to stay on top of your payments. With benefits like avoiding late fees, 24/7 account access, paperless billing, and automatic payments, it takes the hassle out of bill pay. Take advantage of all the features through the MVWA customer portal to simplify account management. Reach out to MVWA customer service for any questions on payments, financial assistance, or setting up your online account.