A Guide to Paying Your City of Danville, VA Utility Bill

Paying your utility bill on time each month is an important responsibility as a resident of Danville, VA. The city offers electric, water, sewer and gas services to households and businesses through Danville Utilities. You have multiple options to pay your Danville utility bill conveniently. This comprehensive guide will walk you through the available payment methods, online account access, bill details and tips for avoiding late fees when paying your City of Danville utility bill.

Online Payment

The fastest and easiest way to pay your Danville utility bill is online through the e-services portal. Follow these simple steps:

• Go to DanvilleUtilities.com and click on “My Account Login”

• If you already have an online account, enter your username and password to log in.

• If you don’t have an account, click “Register Now” to set up your user profile. Provide details like name, account number, email, phone number and billing address.

• On the dashboard, click on “Pay Bill”. Choose the account you want to make a payment for.

• Select a payment method – credit/debit card or bank account, Enter your card or bank details

• Specify the amount to pay and select a payment date. You can also opt for recurring auto-payments.

• Review the payment summary and click “Proceed with Payment”

• The payment will be processed instantly. You will receive an email confirmation.

The online payment option is available 24/7 and lets you view past bills as well.

Pay by Phone

To pay your City of Danville utility bill by phone, you can utilize the automated payment system.

• Call the payment line at 888-918-1140

• When prompted, enter your 10-digit utility account number.

• Follow the voice instructions to enter the payment amount and submit your debit/credit card details.

• Stay on the line to get a confirmation number at the end.

• Your payment will be posted to your account right away.

The phone payment system is quick, saves time, and can be used to make a payment anytime.

Pay by Mail

Paying by mail is another alternative to settle your City of Danville utility bill.

• Write a check or money order with your account number written on it, payable to Danville Utilities.

• Include the payment stub from your latest bill.

• Mail at least 7-10 days before the due date to:

  Danville Utilities
  PO Box 3308
  Danville, VA 24543

• Keep proof of mailing. Your payment will be credited to your account within a few business days.

Though slow, the mail payment method is reliable and gives you a payment record.

Pay in Person

To pay your utility bill in person, visit the Danville Utilities office at:

Charles H. Harris Financial Service Center
311 Memorial Drive
Danville, VA 24541

You can pay using cash, check, money order or card at the customer service desk. Present your account number and valid photo ID. Get a receipt for your records. In-person payments are posted the same day.

Pay atAuthorized Payment Centers

For your convenience, City of Danville utility bills can also be paid at authorized retail partners across Danville:

• Atlantic Union Bank locations
• First National Bank locations

Visit or call the payment center, provide your utility account details and make a cash or card payment. The store associate will provide a receipt. Payments are updated to your account within 1-2 business days.

Understand the Utility Bill

Your City of Danville utility bill contains detailed information on the services, consumption, charges and account balance. Key sections include:

• Account summary: Lists account number, meter number, billing dates

• Utility usage: Electric, water, gas and sewer consumption in units

• Current & previous charges: Itemized list of all taxes, fees and adjustments

• Billing summary: Total current charges, payments, account balance

• Payment stub: Tear off this section and mail with payment

• Message center: Important account notices

Review your bill carefully each month and contact Danville Utilities if you have any questions.

Avoid Late Fees

To avoid a late payment penalty, be sure to pay your City of Danville utility bill by the due date shown on your statement. A late fee of 10% is charged on balances not paid on time.

Set up autopay, use reminders or schedule payments to pay on time every month. Consistently making late payments can negatively impact your credit score as well.

Manage Your Account Online

Sign up for online account access to better manage your City of Danville utility account:

• View bill amounts, meter readings and payment history

• Set up recurring payments and autopay

• Receive paperless e-bills and account notices

• Monitor your daily utility usage

• Report or check power outages in your area

• Request service changes and updates

Having an online account makes paying bills and tracking usage simple. Register with your account number and email address.