Paying your monthly utility bill. For most of us, it’s one of those tedious tasks we try to get done and move on from. Writing a check, putting it in an envelope, sticking on a stamp, and getting it in the mail. Who has time for all that these days? Luckily, with Jea’s pay by phone option, those days are over.
Convenience Is King
Let’s face it – we live in a world where convenience is king. We use an app to order dinner, another to get a ride, and yet another to video chat with friends and family. So why should paying your utility bill be any different? Jea recognized consumers’ desire for convenience and introduced bill pay by phone years ago.
Today, the service allows Jea customers to pay their utility bill any time of day or night with just a simple phone call No more writing checks or stopping by a payment center. Just grab your phone, dial the number, and pay your bill. It doesn’t get much easier than that!
Easy As Can Be
Jea has made paying your bill by phone about as easy as it can get There are a couple different options customers can use
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24/7 Automated System – Call 904-665-6000 and use the automated system to pay your bill. Just have your account number and payment info ready to input.
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Live Agent – If you prefer to speak with a real human just call the main customer service line at 904-665-6000 between 7am and 7pm Monday through Friday.
When you call, be sure to have your Jea account number handy. You’ll also need your payment information – whether that’s a credit/debit card, checking account, or automated payment info that you’ve set up previously.
After providing those details, your payment will be processed immediately. You can even schedule future payments in advance if you want to set it and forget it. It’s really that simple. No checks, no stamps, no hassle.
Security You Can Trust
Of course, anytime you’re providing financial information over the phone, security is a concern. Rest assured, Jea takes every precaution to keep your information safe.
When paying by phone, you’ll input your payment details using the keypad on your phone. That data goes directly to Jea’s secure payment system and is never actually heard or recorded by a live agent. Your information stays protected throughout the entire process.
Jea also uses the latest encryption technology to further safeguard your private data. You can have peace of mind knowing your information stays strictly confidential when utilizing the pay by phone option.
Flexible Payment Options
One great benefit of paying your Jea bill by phone is the flexibility and options it provides. You can pay using:
- Debit or credit card
- Electronic check from your checking account
- Pre-established automated payment method
Jea accepts Visa, Mastercard, American Express, and Discover cards. And you can use any checkings account to pay via electronic check.
You even have the ability to schedule future payments in advance. So if you want to set the bill on auto-pilot to avoid any late fees, you can easily do that over the phone.
Save Time and Money
When it comes down to it, the phone pay option saves Jea customers two precious commodities – time and money. You’ll save time by skipping the process of writing and mailing checks each month. And you’ll save money by avoiding any late fees that come from missing the bill due date.
Plus, by setting up automated or scheduled payments, you’ll avoid any worries about forgetting to pay one month. Your bill gets paid on time, every time.
So next time your Jea bill comes around, do yourself a favor and #SkipTheCheck. Paying by phone only takes a minute and will save you time and hassle month after month. Convenience is king, so take advantage of this easy bill pay option.
Payment Options Accordion Accordion Item
Pay your bill on time, every time with AutoPay. JEA automatically withdraws your balance due from your bank account on your due date.
To enroll in AutoPay, your account must not have an outstanding balance or be in a payment extension plan. AutoPay will begin on your next billing cycle after you sign up, so please pay any account balance currently due by its due date.
When we prepare your bill, your account balance will reflect payment has been made, although it will not withdraw from your bank account until your due date.
After you enroll, you can always update your bank information within your jea.com online account.
If You Do Not Have a jea.com Account
JEA Guest Pay is the perfect solution for customers who wish to pay online but do not have a jea.com account, or for someone who wishes to make a payment on behalf of a customer. Use your bank account or debit/credit card to pay any account by simply entering a JEA account number.
Guest Pay is only available for customers with an active JEA account paying for utility services. Deposits to start service may not be paid through this option. A valid JEA account number is required.
KUBRA Boost™ – The “Boost” feature allows biller customers to request payment assistance from friends and family members. Customers can share a system-generated link with friends and family so they can make partial bill payments for any amount on their behalf or pay the entire amount. This link conveniently takes them directly to the KUBRA EZ-PAY® account, where they can make payments. The “Boost” feature also allows roommates to share bill payments easily.
If you’d like to make a payment on behalf of one of our customers with your bank account or debit/credit card, please provide the account holder’s last name, service address, and the amount you would like to pay below.
Call (904) 665-6000 24 hours a day, 7 days a week to pay your bill with a bank account, credit or debit card using our automated system. Payments will post to your account immediately.
SERVICE UPDATE: As of Sept. 30, 2024, JEA online and phone payments made with a credit or debit card are subject to a vendor service fee, based on the fee structure shown below. This is a pass-through cost charged by our payment processing vendor. Payments made by cash, check or bank account remain fee-free.
| Total Payment | Vendor Service Fee |
|---|---|
| Up to $400.00 | $2.35 |
| $400.01 – $1,000.00 | $8.95 |
| $1,000.01 – $2500 | $40.00 |
JEA’s Downtown Jacksonville Customer Center representatives offer a full range of services, including stop, start or transfer of service and bill payment.Visit JEA Downtown Accordion Item
Pay at a JEA-authorized Payment Location near you and have your payment credited to your account within one hour.
Mail a check or money order, along with your account number, to:
JEA P.O. Box 45047 Jacksonville, FL 32232-5047 Item
Your JEA Minute: JEA Guest Pay
FAQ
How can I pay my bill on my phone?
What is guest pay?
Why is the jea bill so high?
How he can pay bill online?
How do I pay my JEA Bill?
Payment Options – Pay with credit/debit cards, checking account, or JEA gift card. Confirmation – Get immediate payment confirmation over the phone. Accessibility – Those without internet access can still pay their bill. To pay by phone, you just need your JEA account number and information for your payment method ready.
Do I need a JEA account number to pay my bill?
Most locations will require your JEA account number or bill to process payment. In-person payments made during business hours are normally credited to your account within an hour. For ultimate convenience, consider enrolling in paperless billing and autopay through JEA.com.
What payment options does JEA offer?
With an online account, you can: JEA offers several online payment options: Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted. A third-party vendor fee applies. Electronic check – Pay directly from your bank account with no fee. Digital wallets – Pay via Apple Pay, Google Pay, PayPal, Venmo, and more.
Does JEA charge a fee?
Effective Nov. 12, 2024, any JEA payments made with a credit or debit card are subject to a vendor service fee. This is a pass-through cost charged by our payment processing vendors. Payments made by cash, check or bank account remain fee-free. Visit our Billing and Payment Options page for more details. Have a jea.com Account?
How do I pay my JEA utility bill in Jacksonville Florida?
Paying your utility bill is an essential part of being a JEA customer in Jacksonville, Florida. While you have several options like paying online, by mail, or in person, paying your JEA bill by phone is a convenient choice for many customers.
What is a JEA online account?
JEA online accounts are your key to quick and easy transactions, energy and water usage tracking, and tailored account preferences for your needs. Check out a few of our favorite features below: Learn About All of the Benefits of a jea.com Account Planning to fill your swimming pool and wondering if it qualifies for an adjustment on your bill?