A Guide to Paying Your Copperas Cove Water Bill

Located in Central Texas, the city of Copperas Cove provides water, sewer, drainage and solid waste services to around 32,000 residents. If you live in Copperas Cove, it’s important to understand your options to pay your monthly water/utility bill conveniently and on time.

In this comprehensive guide, we’ll walk through everything you need to know about Copperas Cove utility billing and online/in-person payment methods.

Overview of Copperas Cove Utility Billing

The City of Copperas Cove Utility Administration department handles billing and payment collection for water, sewer, drainage and garbage services.

Billing cycles are divided by geographic zones in the city. Your zone determines your monthly billing date and due dates. Refer to the Billing Cycles Map to find your assigned zone.

Bills are issued around the 1st of each month and are due by the 16th to avoid a 5% late penalty. If still unpaid by the 26th, a $25 late fee applies and your service is subject to disconnection. Previous balances can also lead to disconnection if left unpaid.

The city ordinance governing utility billing procedures and customer rights can be found on Municode.

Paying Your Copperas Cove Utility Bill Online

The fastest, most convenient way to pay your Copperas Cove utility bill is online through the Municipal Online Payments portal.

To get started, you’ll need your 7-digit utility account number printed on your monthly bill. With this, you can make one-time payments without registering an account.

However, signing up for an online account allows you to:

• Securely store payment methods
• View billing history and usage
• Set up autopay
• Manage paperless billing

The online payment portal accepts Visa, Mastercard, Discover, American Express, and eCheck. All credit/debit payments incur a $4 processing fee.

Online payments can be made anytime and post to your account immediately to avoid late fees.

Paying In Person at Utility Administration

The Utility Administration office is located at 305 S Main St in Copperas Cove. This is where you can:

• Pay your bill in person with cash, check, money order or card (a 2.75% fee applies to credit/debit payments)
• Set up new service or disconnect service
• Discuss account issues and payment arrangements

Office hours are Monday-Friday 8AM-4PM. Be sure to bring your paper bill or know your account number when visiting.

For added convenience, a 24/7 outdoor drop box is also available at the Utility Administration building. Simply include your payment stub or account info with your check or money order.

Paying Your Bill by Phone

You can pay your Copperas Cove utility bill over the phone by calling 254-547-8718 and selecting option 1,

The automated phone payment system is available 24/7 and accepts Visa, Mastercard, American Express and Discover cards for a $4 processing fee.

Have your 7-digit account number and card ready when you call. Phone payments post to your account instantly.

Paying by Mail

To pay by mail, send a check or money order with your payment stub or account information to:

City of Copperas Cove Utility Administration
P.O. Drawer 1419
Copperas Cove, TX 76522

Please allow 7-10 business days for mailed payments to process. Include your stub or write your account number on the check to ensure proper crediting.

Payment Arrangements and Assistance

If you are struggling to pay your Copperas Cove utility bill on time, the Utility Administration office can set up customized payment plan arrangements based on your situation.

You may also qualify for payment assistance programs like LIHEAP, CEAP, and WIC. Contact Utility Admin or call 211 to learn more on available bill help resources.

Avoid Fees and Disconnection

To avoid late fees, penalty charges and service interruption, be sure to pay your Copperas Cove utility bill in full by the due date each month. Sign up for reminders through your online account portal.

Monitor your usage and billing activity regularly and contact Utility Admin immediately with any account issues. Set up autopay or recurring payments to stay current effortlessly each month.

Reliable Service for Copperas Cove Residents

From online, phone, mail and in-person options, the City of Copperas Cove offers flexibility and convenience when it comes to paying your monthly water/utility bill.

Take advantage of the available payment methods that fit your needs and budget. If you have any billing questions or account concerns, the knowledgeable Utility Administration team is ready to help keep your service uninterrupted.