Paying Your Water Bill in Fort Collins and Loveland: A Comprehensive Guide

Paying your water bill on time and in full is an important responsibility for all residents and businesses in Fort Collins and Loveland. The cities’ water utilities provide an essential service, and ensuring they have the funds to operate is crucial. This comprehensive guide will walk you through everything you need to know about paying your water bill in Fort Collins and Loveland.

Overview of Water Utilities

The water utility services in Fort Collins and Loveland are provided by two separate entities

  • Fort Collins Utilities provides water service to residents and businesses located within Fort Collins city limits They are responsible for water treatment, distribution, billing, and collection for their service area.

  • The Fort Collins-Loveland Water District (FCLWD) provides water service to residents and businesses located outside Fort Collins city limits but within their designated service area. This includes parts of Loveland, Windsor, Timnath and Larimer County.

Understanding which utility serves your location is the first key step to paying your bill correctly. Both utilities offer various payment options for the convenience of customers.

Payment Options in Fort Collins

For Fort Collins Utilities customers, here are the main ways to pay your water bill:

Online

  • Pay by e-check through the Account Access portal. One-time payments or auto-pay can be set up.

  • Make one-time credit/debit card payments through the online payment portal. Cards accepted include Visa, Mastercard, Discover and American Express.

By Phone

  • Call 970-212-2900 to pay over the phone using the automated system. Credit/debit cards are accepted.

  • Speaking with a customer service representative is also an option during business hours (Monday-Friday 8am-5pm, except Wednesdays 9am-5pm).

By Mail

  • Mail your payment and bill stub to: Fort Collins Utilities, PO Box 1580, Fort Collins, CO 80522-1580. Do not mail cash.

In Person

  • Pay at the Fort Collins Utilities office at 222 Laporte Ave. Cash, check, money order, and card payments are accepted.

  • Pay at authorized third-party vendors like King Soopers or Walmart. Additional fees may apply.

Auto Bill Pay

  • Set up recurring automatic payments from your bank account through Account Access. Payments will be made on your due date each month.

Payment Options for FCLWD

For Fort Collins-Loveland Water District customers, here are your bill payment options:

Online

  • Pay by e-check or card through the online payment portal on the FCLWD website. One-time or recurring payments can be made.

By Phone

  • Call 970-226-3104 and use the automated system to pay via credit/debit card.

  • Speak to a customer service agent during business hours (Monday-Friday 8am-4:30pm) for assisted payments.

By Mail

  • Send your payment and bill stub to: FCLWD, 5150 Snead Drive, Fort Collins, CO 80525. Do not send cash.

In Person

  • Pay at the FCLWD office at 5150 Snead Drive, Fort Collins, CO. Accepts cash, check, money order, and card payments.

Auto Bill Pay

  • Set up automatic recurring payments through your bank’s online bill pay system. Payments will be made monthly on your due date.

Payment Due Dates and Late Fees

Water bills in Fort Collins and Loveland are typically issued on a monthly basis. Payment due dates vary:

  • Fort Collins Utilities bills are due 21 days after billing.

  • FCLWD bills are due 20 days after billing.

Late fees apply if payment is received after the due date:

  • Fort Collins Utilities charges a 1.5% late fee on any unpaid balance.

  • FCLWD charges a $15 late fee for residential accounts, and a 5% fee for commercial accounts.

Pay attention to due dates and make payments on time to avoid late fees. Contact your utility if you need to set up a payment plan.

Payment Assistance Programs

If you are struggling financially, payment assistance programs are available in both cities, including:

  • Income-qualified rate discounts with Fort Collins Utilities

  • Payment assistance funds to help cover bills

  • Water efficiency programs to lower usage and bills

Learn more about eligibility and apply through your utility provider to see if you qualify for bill assistance. Temporary hardship arrangements can also be made if you cannot pay the full amount of a bill.

Special Billing Situations

For renters, property managers/owners of rentals are responsible for setting up water accounts and paying bills. However, renters can be authorized to access account information and make payments.

During new construction and renovations, builders and contractors may need temporary water accounts activated which are then transferred to the property owner upon completion. Utilities workers can provide guidance on billing and payments during these situations.

For homes or buildings with multiple units on a shared meter, special consolidated billing options are available through the utilities. Contact them to discuss setting up consolidated billing and coordinating payments appropriately.

Moving and Final Bills

When moving within or away from Fort Collins or Loveland, notify your water utility at least 3-5 days in advance to schedule final meter readings and bill generation. Provide a forwarding address for the final bill and any refunds. Auto bill pay should also be cancelled if moving out of the utility’s service area.

Remember to close out final bills on time to avoid collections actions. Utilities can also assist with transferring service when moving between residences within their service area.

Avoiding Scams and Fraud

Unfortunately, scammers sometimes target water utility customers via phone, email and in person demanding immediate payment and threatening disconnection. Never give personal information or payment to someone initiating contact with you. If contacted, hang up and call your utility provider directly at their publicly listed number to verify the situation.

Your city’s water utility will never show up in person demanding payment without notice, call and require prepaid debit cards, or rush/threaten you – these are all signs of scams. Report any utility-related scams to your provider and local police right away.

Accessing Account History and Payments

Both Fort Collins Utilities and FCLWD offer online customer portals to view your account history and past water usage and payments. Create an account to access this info 24/7 and see previous bills. Account history can help detect leaks, track usage changes, and confirm payments made.

Communication is Key

Being in touch with your water utility and keeping them informed is key to avoiding any billing issues or confusion. Update them any time your contact information changes, report leaks rapidly, ask billing questions as they come up, and let them know immediately if you are unable to make a payment on time. Maintaining open communication will ensure the optimal water service.

Paying your water bill doesn’t have to be a hassle. Fort Collins Utilities and FCLWD offer flexible payment options and helpful customer service to support residents and businesses being able to pay for this vital service. Use this guide to understand the various methods to pay your water bill on time and in full. Our utilities work hard to provide quality water, and paying bills helps them continue that mission.

Fort Collins Loveland Water Bill Pay

Providing Water Treatment and Distribution to Northern Colorado

The Fort Collins-Loveland Water District has provided water services to businesses and citizens in parts of Fort Collins, Loveland, Timnath, Windsor and Larimer County since 1961.

We serve 60,000 plus customers, supplying them with some of the best water in Northern Colorado.

Water is one of our most valuable resources in Colorado. It has shaped our past and will impact our future. Learn more about why conservation is a key component of our long-term planning and what you can do to help.

Fort Collins-Loveland Water District: Why we need NISP

FAQ

How do I stop service at Fort Collins water District?

A: Contact us at (970) 226-3104 to stop or start service. We need one business day advance notice in order to process the order. If you are stopping service, we will need a forwarding address for your final bill. The District does not charge a set-up fee or collect a deposit.

Who provides water in Larimer County?

The Fort Collins-Loveland Water District has provided water services to businesses and citizens in parts of Fort Collins, Loveland, Timnath, Windsor and Larimer County since 1961.

Where does Loveland water come from?

How our source water gets to Loveland. Water collected and stored in reservoirs before treatment is known as source water. Loveland Water and Power’s source water supply comes from the Big Thompson River Basin and the Colorado River Basin via the Colorado-Big Thompson Project (CBT) and the Windy Gap Project.

How do I make a Fort Collins Loveland water payment?

You can create a new account on the Fort Collins Loveland Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.

How do I get a water bill from Fort Collins-Loveland Water District?

Contact the billing department at (970) 226-3104 ext.126 to sign up or for additional information. Fort Collins-Loveland Water District (FCLWD) reads water meters and sends out bills each month. Current charges shown on the bill are due on the due date printed on the invoice. Any balance due from prior months is shown as a previous balance.

Who is the Fort Collins-Loveland Water District?

The Fort Collins-Loveland Water District has provided water services to businesses and citizens in parts of Fort Collins, Loveland, Timnath, Windsor and Larimer County since 1961. We serve 60,000 plus customers, supplying them with some of the best water in Northern Colorado. Water is one of our most valuable resources in Colorado.

Who provides water in Fort Collins Colorado?

Fort Collins has multiple water providers: Fort Collins Water, Fort Collins Loveland Water, and ELCO Water, view all. This page provides information about Fort Collins Loveland Water. The Fort Collins-Loveland Water District (FCLWD) provides water for about 36,030 residents living in the area of Fort Collins, Colorado.

What services does Fort Collins utilities offer?

Fort Collins Utilities partners with local organizations to provide efficiency, conservation and bill payment assistance programs, including low- or no-cost resources that keep utility costs down. Programs include: View All Programs Average out seasonal variations in your bill (restrictions apply). Learn More

How do I Stop my Water service in Fort Collins?

When you move out of a home in Fort Collins, you’ll need to stop your water service with the Fort Collins Loveland Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.

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