A Step-by-Step Guide to Paying Your Council Bluffs Water Works Bill Online

Paying your monthly water bill is now easier than ever with Council Bluffs Water Works’ digital payment options. This comprehensive guide provides instructions on how to conveniently pay your water bill online through Council Bluffs Water Works’ customer portal.

Overview of Council Bluffs Water Works Billing

Council Bluffs Water Works is the city-owned water utility serving residents and businesses in Council Bluffs, Iowa. Here’s an overview of their billing process

Customers are billed monthly for water usage based on meter readings,
Bills are generated on the 1st of each month and due by the 15th to avoid penalties.
Bills include service, volume and sewer charges along with any outstanding balance.
Several payment options – online, phone, auto pay, mail, in-person.
Late fees of 10% applied to past due balances after the due date.
Non-payment can result in water service disconnection. Reconnection fee of $30 during business hours.

Now let’s look at how to easily pay your water bill digitally through their customer portal.

Step-by-Step Guide to Paying Your Bill Online

Paying your Council Bluffs Water Works bill online is quick and simple by following these steps:

Go to the Council Bluffs Water Works website https://www.cbwaterworks.com/
Click on “Pay My Bill” on the top menu bar to open the payment page.
If you’re an existing customer, enter your account number and 4-digit PIN to log in. First-time users will need to register for an account.
Upon logging in, your account dashboard will display unpaid bills. Select the bill you want to pay.
Enter the payment amount. You can pay the full or a partial balance.
Select a payment method – credit/debit card or checking account. Enter the required details.
Carefully review the payment summary for accuracy before submitting.

That’s it! The online process takes just a few minutes. You’ll receive an instant email confirmation with your payment details.

Tips for Smooth Online Bill Payment

Follow these tips for a streamlined experience paying your Council Bluffs Water Works bill online:

Go paperless by opting for e-bills to get notified when your statement is ready.
Sign up for auto-pay to avoid late fees from forgetting to pay manually.
Always pay a few days early to allow processing time for the payment.
Have your account number handy to log in and quickly view your balance.
Contact customer service immediately if your statement seems inaccurate.
Update your payment method if your card expires or is lost/stolen.
Set reminders on your calendar for the monthly due date to avoid missed payments.

Troubleshooting Common Online Payment Issues

Despite the ease of digital payments, you may encounter occasional hiccups like:

Website not working – Try clearing cache or using incognito/private browsing mode.
Can’t log in – Reset password or call customer service if you’ve forgotten account details.
Payment not reflecting – Allow 2 business days for the payment to process before contacting customer service.
Partial payments – Remaining balance will stay outstanding. Pay full amount to avoid penalties.
Card declined – Enter another card or update the expired/invalid card and try again.
Auto-pay failure – Update your default payment method if the card/account on file has changed.
Wrong account paid – Contact customer service to reverse the charge so you can pay the correct bill.

Benefits of Paying Your Water Bill Online

Paying your Council Bluffs Water Works bill online provides many advantages:

Convenience: Pay anytime, anywhere in just minutes!
Savings: Avoid late fees and penalties by paying on time.
Security: Payment portal uses encryption to keep your data safe.
Control: Choose payment amount and when it’s processed.
Record keeping: Payment receipts are stored online for your reference.
Simplicity: Login to view balance, usage, billing history all in one place.
Eco-friendly: Reduces paper bills and envelopes.
Flexibility: Setup one-time or recurring auto-payments.

Council Bluffs Water Works Bill Pay

Sutton, et al. v Council Bluffs Water Works

How do I contact Council Bluffs water works?

The service charges and fees shown above reflect the cost of special handling required for those bills not promptly paid. If you should ever need to arrange for special payment for your bill please call our Customer Service at 712-328-1006. The Council Bluffs Water Works provides water to the City of Crescent.

How do I pay my city of Council Bluffs invoice online?

Pay online here: City of Council Bluffs Online Payment Portal Find step-by-step instructions here: Beginning July 5, 2022, contractors, vendors, and residents can pay invoices online through our General Billing module. Pay online here: City of Council Bluffs Online Payment Portal

How do I pay my Council Bluffs solid waste Bill?

To pay your bill, sign up for e-bills, and set up recurring solid waste payments, visit Council Bluffs online bill pay. Carts are delivered to new construction after service is requested. There is no fee for carts for new construction

Does Council Bluffs charge a late payment fee?

A $20 fee is assessed for late payments. Unpaid fees (60 days late) are considered delinquent To pay your bill, sign up for e-bills, and set up recurring solid waste payments, visit Council Bluffs online bill pay. Carts are delivered to new construction after service is requested.

How do I stop water service in Council Bluffs?

Click here to fill out a Start Service Form. When you move out of a home in Council Bluffs, you’ll need to stop your water service with the Council Bluffs Water Works, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.

What does Council Bluffs water works do?

Council Bluffs Water Works proudly serves high-quality water and promotes its efficient use for Council Bluffs residents and businesses.