The Rock River Water Reclamation District (RRWRD) makes paying your sewer and wastewater bill easier than ever with convenient online payment options. In today’s digital world, Rockford residents need flexibility in how and when they manage bills. That’s why RRWRD implemented an online payment system to better serve customers. This article outlines everything you need to know about paying your Rock River Water Reclamation District bill online.
Benefits of Paying Online
Paying your RRWRD bill online provides many advantages over mailing paper checks
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Convenience: Pay anytime, anywhere with an internet connection. No need to buy stamps or make a trip to drop off payments.
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Speed: Online payments process instantly, while mailed payments take over a week to post to your account.
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Security: Online payments are more secure than sending cash or checks in the mail.
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Accessibility Pay bills while traveling or if unable to leave home. Online payment works great for snowbirds.
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Environmental: Going paperless reduces waste and is better for the planet.
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Record keeping: Online payments are recorded electronically for easy tracking and management.
With online bill pay, Rockford households save time, money, and hassle. It’s the ideal payment method for busy lives.
How to Pay Your RRWRD Bill Online
Paying your RRWRD bill online is quick and easy in just a few steps:
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Visit fourrivers.illinois.gov and click “Pay My Bill”.
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Create an account as a first-time user by entering your email and password.
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Select payee by choosing Rock River Water Reclamation District from the drop-down menu.
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Input account information – Enter your 10-digit RRWRD account number found on your paper bill.
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Choose payment method – Select credit/debit card or checking account e-check.
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Enter payment info – For credit cards, input your card number, expiration date, and CVV code. For e-check, enter your bank routing and account numbers.
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Review payment details before submitting to ensure accuracy.
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Get confirmation – You will receive payment confirmation on-screen and via email.
Once your account is set up, future payments only take seconds. Your information will be stored securely in your online account.
Payment Amounts and Due Dates
To avoid late fees, pay your entire RRWRD bill amount by the due date printed on your monthly statement. Bills are due on the 28th of each month.
If paying after the due date, a 10% penalty applies to the unpaid balance. Repeated late payments can result in water service interruption. Contact RRWRD immediately if you anticipate a late payment to discuss alternate arrangements.
Payment Options and Fees
RRWRD offers two payment options for online bill pay:
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Credit/Debit Card – Visa, Mastercard, Discover, and American Express accepted. There is a 3% convenience fee per transaction.
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Electronic Check – Pay directly from your checking or savings account. No fees apply for e-check payments.
To avoid fees, e-check is recommended. However, credit/debit cards allow quick one-time payments when needed.
Managing Your Online Account
Creating an online account provides useful features for managing your RRWRD bill:
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Update contact information – Keep your billing address, email, and phone number current.
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View payment history – Access 12 months of past sewer bills and payments.
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Store payment method – Save your preferred credit card or bank account for fast future payments.
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Go paperless – Opt out of mailed paper bills and access billing statements electronically.
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Get email notifications – Receive due date reminders, past due alerts, and other billing emails.
Be sure to update any changes to your account details so billing and service are not interrupted.
Getting Help with RRWRD Bill Pay
If you need assistance setting up online payments or have billing questions, RRWRD customer support is available:
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By phone – Call 815-387-7500 Monday-Friday from 8am-4:30pm to speak to a representative.
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In person – Visit the RRWRD office at 3501 Kishwaukee St, Rockford, IL 61109 during business hours.
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Email – Send billing inquiries to [email protected]. Allow 1-2 business days for a response.
Friendly and experienced RRWRD staff can help troubleshoot any utility payment issues.
Avoid Service Disruptions
To prevent interruption of your wastewater service, pay bills by the due date. If unable to pay on time, call RRWRD immediately to discuss payment plan options. Special arrangements are available if you are facing financial hardship.
Let RRWRD know right away if you anticipate difficulty paying your bill. Proactive communication can prevent service disruptions.
Convenience of Online Bill Pay
Paying your Rock River Water Reclamation District bill online is the easiest way for Rockford households to save time and hassle. With payment reminders, account management, and exceptional customer service, RRWRD offers a streamlined online payment experience. Sign up for online bill pay today to enjoy the speed and convenience!
Report a Leak or Sewer Backup
If you’re having issues with your water or sewer service – please inform us immediately. Visit our Report an Issue or Emergency page below to learn more about how to contact the Four Rivers Sanitation Authority in the event of a water or sewer emergency – we’re here 24/7 and eager to help.
Watch for our updated Bill Calculator coming January 2025!
Sometimes all water used does not go down the drain to the sanitary sewer. The use of a credit meter allows Four Rivers Sanitation Authority to credit customers for water that does not go to the sewer. Learn more below!
Four Rivers Sanitation Authority offers a variety of laboratory testing services to residential customers, including lead, heavy metals and anion testing, as well as inorganic wastewater analysis. More information on these laboratory services may be found here:
Four Rivers Sanitation Authority introduces monthly billing to Rockford
FAQ
Do I have to pay Clark County water reclamation?
What’s new at Rock River water reclamation district?
Effective immediately, the Rock River Water Reclamation District has adopted a new name and a new brand! We are now the Four Rivers Sanitation Authority (FRSA). Our new name and logo tell the story. Four Rivers Sanitation Authority protects the watershed that feeds into the Rock, Kishwaukee, Pecatonica and Sugar Rivers.
How do I Pay my Rock River water reclamation district Bill?
You can pay them directly on this website. Or pay on doxo with credit card, debit card, Apple Pay or bank account. How can I contact Rock River Water Reclamation District about my bill? You can contact them directly by phone at 815-387-7400. I’m looking for my bill.
What’s new at Rockford Water Reclamation District?
Formerly known as the Rock River Water Reclamation District, the plant opened in 1932 and treats sewage for residents and businesses in a 100-square-mile area. Name change: Four Rivers Sanitation Authority: What’s old is new again “If that thing shuts down you are going to back up the entire city of Rockford,” Hanson said.
What is Rock River water reclamation doxo?
Fees may apply for other payment methods Also Known as: rrwrd.dst.il.us, Rock River Water Reclamation (IL) doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. Logos and other trademarks within this site are the property of their respective owners.
How do I pay my water bill at four rivers Sanitation Authority?
Four Rivers Sanitation Authority offers five convenient ways for you to pay your bill. The easiest and fastest way to pay your water or sewer bill is with our online payment portal through eBill. You can pay your bill using all major credit cards (Visa, Master Card, Discover, and American Express) or by connecting your checking account.
How many gallons of sewage a year is treated in Rock River?
And 1.5 billion gallons of waste water a year is treated, cleaned and released into the Rock River. Formerly known as the Rock River Water Reclamation District, the plant opened in 1932 and treats sewage for residents and businesses in a 100-square-mile area. Name change: Four Rivers Sanitation Authority: What’s old is new again