Paying your utility bills to the City of Vicksburg Water and Gas Department is now easier than ever thanks to convenient online payment options With today’s fast-paced lifestyles, Vicksburg residents need flexibility in how and when they pay bills. That’s why the City of Vicksburg implemented an online payment system for water and gas bills This article outlines everything Vicksburg households need to know about paying water and gas bills online.
Why Pay Your Water and Gas Bill Online?
Paying your Vicksburg water and gas bills online provides many benefits over mailing in paper checks:
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Convenience Pay anytime anywhere with an internet connection. No more buying stamps or visiting City Hall.
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Speed: Online payments process instantly, while mailed payments take days to post to your account.
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Security: Online payments are more secure than sending cash or checks through the mail.
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Accessibility: Pay bills from home or while traveling. Online payment works great for snowbirds.
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Record keeping Online payments are recorded digitally for easy tracking and bill management
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Environmental: Going paperless reduces waste and is better for the planet.
With online bill pay, Vicksburg households save time, money, and hassle. It’s the ideal option for today’s fast-paced world.
How to Pay Your Vicksburg Water and Gas Bill Online
Paying Vicksburg utility bills online is quick and easy with these steps:
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Visit the payment website: Go to www.vicksburg.org and click on “Pay Bill Online.”
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Register for an account: As a first-time user, click “Register” to create an account. Enter your email and password.
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Select payee: Choose “Water/Gas” as the payee from the dropdown menu.
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Enter account information: Input your Vicksburg Water/Gas account number located on your paper bill.
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Select payment method: Choose whether to pay with credit/debit card or electronic check.
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Input payment information: For credit cards, enter your card number, expiration date, and CVV code. For electronic checks, enter your bank routing and account numbers.
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Confirm details: Carefully review payment amount and account information before submitting.
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Get payment confirmation: You will receive a confirmation page and email receipt after successful payment.
Once registered, paying bills is even faster. Your information will be securely stored in your account.
Payment Amounts, Due Dates, and Late Fees
To avoid late payment penalties, be sure to pay your Vicksburg water and gas bill amount in full by the due date printed on your statement. Bills are due on the 20th of each month.
If paying after the due date, late fees apply:
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Water bills – 10% penalty on unpaid balance
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Gas bills – 5% penalty on unpaid balance
Repeated late payments may result in water service interruption. Contact the Water/Gas office immediately if you anticipate a late payment so alternate arrangements can be made.
Payment Options and Convenience Fees
The City of Vicksburg offers multiple payment options for online utility bill pay:
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Credit/Debit Card – Visa, Mastercard, Discover, American Express. $2.50 convenience fee per transaction.
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Electronic Check – No convenience fee for e-check payments directly from your bank account.
To avoid fees, paying by e-check is recommended. However, credit/debit card is convenient for quick one-time payments.
Managing Your Online Account
Creating an online account allows you to store payment information and manage preferences:
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Update account information – Keep your name, address, email, and phone number up-to-date.
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View payment history – Access 12 months of past water/gas bill payments and statements.
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Store payment method – Save preferred credit card or bank account for quick future payments.
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Go paperless – Opt out of mailed paper bills and access statements electronically.
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Get email reminders – Receive due date reminders and past due notices via email.
Keeping your account details current ensures proper billing and uninterrupted service. Update any changes to your contact information or occupancy status through your online account.
Getting Help Paying Your Vicksburg Water and Gas Bill
If you need help setting up online bill pay or have questions about your Vicksburg utility account, customer support is available:
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By phone – Call 601-636-3414 Monday-Friday 7:30am-4:30pm to speak with a customer service agent.
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In person – Visit the Water/Gas office at 1401 Walnut St, Vicksburg, MS 39180. Office hours are Monday-Friday 7:30am-4:30pm.
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Email – Send inquiries to [email protected]. Allow 1-2 business days for a response.
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After hours emergency – For gas leaks, water main breaks, or other after hours emergencies, call 601-636-1096.
Friendly and knowledgeable City of Vicksburg staff are available to help troubleshoot any utility payment issues.
Avoid Service Interruptions
To prevent disruption of your water or gas service, be sure to pay bills in full by the due date. If unable to pay on time, call the Water/Gas office immediately to discuss payment plan options. Special arrangements can be made if you are facing financial hardship.
Vicksburg offers payment plans and assistance programs to help households maintain uninterrupted utility service. Let them know if you anticipate having difficulty paying on time.
Convenience of Online Bill Pay
Paying Vicksburg water and gas bills online is the easiest and most convenient way for households to save time and money. Online payments can be made anytime from anywhere in just minutes. With secure storage of payment information, email reminders, account management, and great customer service, the City of Vicksburg offers a streamlined online payment experience. Sign up for online bill pay today and enjoy the speed and convenience!
Go Green – Sign Up For Paperless Billing
The Vicksburg Water and Gas office is proud to announce our new Paperless Billing service. Customers who would prefer not to receive their utility bills in the mail, but would rather get an email notification instead, can sign up to stop receiving paper bills.
Pay Your Bill Online
The Vicksburg Water and Gas office now offers Online Bill Payment. You can pay your bill, view billing and payment history and even sign up for automatic bill payment. With automatic bill payments you can avoid penalties and late fees by having our online system pay your bill on the due date each month. There is a $1.00 convenience fee for using the online payments. *NOTE* This fee is not assessed by the municipality. This fee covers the cost of credit card fees, maintaining the web site and the technical and payment interface with the municipality.
Please note that our online bill pay system requires a separate login/password combination. If you use our auto bill pay feature and are currently a bank draft customer, please call our office to have the draft removed from your account. Call our office at 601-636-3414 for more information.
Vicksburg suspends gas and water bills for federal workers
FAQ
How do I contact Vicksburg Water and Gas after hours?
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Vicksburg Water & Gas (601) 636-3414 For emergency after hours (601) 636-1096
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Does Vicksburg water & gas offer online bill payment?
The Vicksburg Water and Gas office now offers Online Bill Payment. You can pay your bill, view billing and payment history and even sign up for automatic bill payment. With automatic bill payments you can avoid penalties and late fees by having our online system pay your bill on the due date each month.
Does Vicksburg water & gas offer paperless billing?
The Vicksburg Water and Gas office is proud to announce our new Paperless Billing service. Customers who would prefer not to receive their utility bills in the mail, but would rather get an email notification instead, can sign up to stop receiving paper bills. The Vicksburg Water and Gas office now offers Online Bill Payment.
How do I contact Vicksburg water & gas?
For emergency service after hours call the 24 hour dispatch center at 601-636-1096. The Vicksburg Water and Gas office is proud to announce our new Paperless Billing service. Customers who would prefer not to receive their utility bills in the mail, but would rather get an email notification instead, can sign up to stop receiving paper bills.
How much does the village of Vicksburg charge for water?
The Village of Vicksburg charges $3.44 for water for each unit (1000 gallons) used by its customers. In addition to consumption charges, there is a base rate that is not dependent on the amount of water used. Customers with sewer service are charged an additional $9.13 for every unit (1000 gallons) of water used.
How do I contact the Vicksburg water treatment plant?
Call our office at 601-636-3414 for more information. The Vicksburg Water Treatment Plant takes pride in providing a safe water supply for its customers. Should there ever be a question as to the safety of this supply, the City of Vicksburg issues boil water alerts.
How do I pay my water & gas bill?
You will need your account number and the zip code of the billing address on the account. You may also elect to have your bill paid automatically each month. Dial 601-801-3800 To use the Pay-by-Phone system, simply call the Water and Gas main number at (601) 636-3414 and select option 5, or to access it directly dial (601) 801-3800.