A Guide to Paying Your Johnson County Wastewater Bill Online

Paying your wastewater bill on time is an important responsibility for all homeowners and businesses in Johnson County, Kansas. The county’s Wastewater department provides essential sewer services that support public health and environmental protection for over 600,000 residents. This guide will walk you through everything you need to know about paying your Johnson County wastewater bill online, including registration, payment options, managing your account, and avoiding late fees.

Overview of Johnson County Wastewater

Johnson County Wastewater is responsible for managing the collection, transportation, treatment, and disposal of sewage generated across all of Johnson County This includes

• Maintaining over 2,000 miles of sewer pipelines and infrastructure
• Operating 6 wastewater treatment plants and 37 pump stations
• Safely treating over 40 million gallons of wastewater per day
• Protecting water quality in local streams, rivers and lakes

Wastewater services are funded through user fees billed to customers each month As a user of the sewer system, you are responsible for paying your wastewater bill by the due date.

Why Pay Your Bill Online

Paying your Johnson County wastewater bill online offers many benefits:

• Convenience: Pay anytime, anywhere in just minutes from your computer or mobile device.

• Payment options: Pay with credit/debit card, electronic check or by linking a bank account.

• Account management: View billing history, update account information, enroll in autopay and paperless billing.

• Rewards: Some payment services provide rewards points for paying bills.

• Security: Online payments are secure and eliminate risks of lost/stolen checks.

• Confirmation: Get instant payment confirmation when paying online.

• Cost savings: Online payments avoid the cost of stamps/envelopes.

• Efficiency: Online payments post faster than mailing in a physical check.

How to Pay Your Bill Online

Paying your wastewater bill online is simple, but first requires a few quick setup steps:

Step 1: Register Your Account

Begin by registering your account online through the county’s registration portal. You’ll need your 9-digit customer ID number and PIN code from your latest bill. This creates your login to manage payments.

Step 2: Select a Payment Method

When logged into your account, you can pay by credit/debit card, electronic check from a bank account, or set up automatic payments from a designated account.

Step 3: Schedule Payments

For convenience, you can schedule one-time or recurring payments to process automatically each month. Just be sure payment dates are set before your bill’s due date.

Once setup is complete, paying your bill online should only take a few minutes each month:

1. Log into your account portal

2. Review your balance

3. Enter or confirm payment details

4. Submit payment

5. Print/save the confirmation

Easy as that! The county’s online portal allows complete bill payment management.

Tips for Managing Your Account

Following best practices will help you maximize benefits of paying online:

• Update your contact information to receive bill reminders.
• Go paperless by enabling email billing to save paper.
• Monitor your balance and payment history frequently.
• Contact customer service immediately for any errors or issues.
• Avoid paying at the last minute in case of technical problems.
• Setup autopay as a safety net against forgetting a payment.
• Make one-time payments early to ensure no processing delays.
• Keep payment information current to avoid disruptions of automatic payments.

Staying on top of your account helps ensure on-time, stress-free bill payment each month.

Alternative Ways to Pay Your Bill

While paying online is best, Johnson County Wastewater does offer other payment options:

• Mail: Send a check or money order to the payment mailing address printed on your billing statement. Allow 5-7 days for delivery.

• Phone: Call 913-715-8500 to pay over the phone using a credit card or electronic check.

• In person: Visit the Wastewater office at 11811 S. Sunset Dr, Olathe, KS 66061 to pay by cash, check or money order.

• Drop box: A secure drop box is available outside the Wastewater office to leave a check or money order.

Note that these methods take longer to process and don’t provide the same convenience and management capabilities as the online portal.

Avoid Late Fees and Penalties

To avoid late fees and other penalties, your wastewater bill must be paid in full by the due date printed on your statement, typically around the 20th of each month. Consequences of paying late include:

• Late Payment Fee – A $10 fee is charged for bills not paid within 5 days after the due date.

• Interest – Any unpaid balance will accrue interest at a rate of 1% per month.

• Disconnection – Service may be disconnected for accounts more than 60 days past due.

• Collections – Severely past due accounts get referred to a collection agency.

• Credit damage – Missed payments can lower your credit score.

Don’t let a late payment result in expensive fees and headaches. The online account tools make it easy to pay on time, every time.

Get Payment Reminders

It’s easy to forget due dates, so set up alerts:

• Email reminders – Enable through your online account.

• Text reminders – Sign up to get text alerts.

• Phone reminders – Provide your phone number to receive automated calls.

• Calendar reminders – Manually add due dates to your calendar and set alerts.

Multiple reminders provide backup to ensure your bill never slips through the cracks.

Financial Assistance Programs

If you are having trouble paying your wastewater bill, Johnson County offers assistance programs including:

• Payment plans – Set up a monthly payment plan tailored to your situation.

• Billing adjustments – One-time bill adjustments are available depending on circumstances.

• Assistance referrals – Get referrals to programs that help pay utility bills.

Contact customer service to discuss bill payment assistance options if needed.

In Summary

• Paying your Johnson County wastewater bill online is the quickest, most convenient payment method.

• Register your account online to access the full suite of account management tools.

• Schedule one-time or automatic recurring payments to ensure always paying on time.

• Use online account features to monitor your balance, go paperless, and get payment reminders.

• Avoid late fees and penalties by paying your bill in full by the due date each month.

• Contact Johnson County Wastewater customer service if you need bill payment assistance.

Paying your wastewater bill through the online portal allows you to set it and forget it, saving time while avoiding costly late fees. Just a few minutes each month helps support essential wastewater services in Johnson County.