Paying your water bill in Royse City is easy when you use their convenient online payment system. This article will walk through how to pay your Royse City water bill online, in person by mail, or using autopay.
Why Pay Online?
Royse City offers an online bill pay system that makes paying fast and convenient. Here are some key benefits of paying your water bill online:
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Available 24/7 – Access your account anytime to make a payment
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Quick payment posting – Online payments post to your account faster
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Payment history – View past bills and payments in your account
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Auto-pay – Set up recurring automatic payments
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Paperless billing – Receive and view bills electronically
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No waiting in line – Avoid in-person wait times to pay
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Payment confirmation – Get emailed receipts for payment records
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Secure transactions – Payment site uses encryption for safety
Paying online is the easiest and most efficient way for Royse City utility customers to pay their water bill.
How to Pay Your Water Bill Online
Follow these simple steps to pay your water bill online with Royse City:
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Go to the Royse City website.
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Click on the “Pay your water bill online” link.
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On the payment site, enter your account number and PIN.
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Select whether you want to make a one-time payment or set up recurring autopay.
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Enter your payment amount and select a payment method.
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Provide your card or bank account information.
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Review payment details and click “Submit” to complete.
The payment will immediately process and apply to your water account balance. It’s quick, easy, and secure – everything you need for paying bills online.
Paying by Mail
To pay your Royse City water bill by mail:
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Write your account number on your check or money order.
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Make it payable to City of Royse City.
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Write current service address on the check memo line.
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Mail payment to: PO Box 638, Royse City, TX 75189.
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Allow 3-5 business days for mailed payments to post.
Payments must be received by the due date to avoid late fees. Give yourself enough mailing time before the deadline.
Paying In Person
You can pay your water bill in-person at Royse City Hall:
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Address: 100 W Main St, Royse City, TX 75189
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Hours: Monday to Thursday 7:30am – 5:30pm, Friday 7:30am – 11:30am
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Bring your water bill or know your account number.
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Cash, check, money order, and major credit cards accepted.
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A processing fee applies to credit/debit card transactions.
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Night drop box available for after hours payments.
Paying in-person requires you to make a trip to City Hall during business hours. The online payment method is more convenient for most utility customers.
Setting Up Autopay
For hands-free bill payment, Royse City utility customers can enroll in autopay:
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Log into your online account and access the Autopay section.
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Enter your bank account information.
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Select a payment date each month.
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Agree to the auto-pay terms and conditions.
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Save your payment settings.
Your water bill is now set up for automatic monthly payments directly from your bank account. It’s easy to update your autopay date or settings later on if needed.
Payment Processing Times
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Online – Immediately processed
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In-person – Same day
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Mail – Allow 3 to 5 business days
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Night drop – Next business day
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Auto-pay – On scheduled payment date
Understanding payment processing times helps ensure your bill gets paid before the due date to avoid late fees. Online and in-person payments post the quickest.
Payment Confirmation
You’ll receive a payment confirmation and receipt by:
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Email for online payments
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Printed receipt for in-person payments
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Monthly water bill showing payment received
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Online account payment history
Save these receipts with your financial records for your reference. It provides proof of bill payment should any issue arise with your account.
Convenience of Online Bill Pay
Paying your water bill online is the easiest, fastest way for Royse City utility customers. Avoid the hassle of mailing bills or making a trip to City Hall by using their secure online payment system accessible anywhere, anytime from your computer or mobile device. Sign up for autopay to completely automate your bill payment each month. Pay online and simplify your life!
Important Announcement From the Utility Department
February 28, 2023 – City Council heard the results of a periodic rate study from consultant, Willdan Financial Services. Of note, the Royse City utility rates remain comparable to those in many surrounding areas. Adjustments are necessary to address increases from the water supplier, North Texas Municipal Water District and increased costs associated with wastewater treatment. The average residential user will pay $3.35 more per month for utility services and $1.34 more per month for garbage services in 2023. Rate adjustment details, including commercial rate changes, can be found here. New rates will be reflected on monthly utility bills beginning January 1st. For questions, please contact the Utility Customer Service office at 972-636-2250 or utilities@roysecity,com.
All debit and credit card processing fees for utility payments paid online have been temporarily waived. The fee still applies to payments made in the office. For further assistance contact the utility department at 972-636-2250.
Customer service provides the following services for the residents of Royse city:
- Answers questions/concerns in regards to sanitation services. Inside city limits only
- Opening and closing water utility accounts. Changing account information
- Pet registration
- Provides meter reading, billing, and collection services for water utilities
- Reserving city facilities
- Scheduling of residential home occupancy inspections.
- Set up an automatic bank draft
- Take utility payments for water accounts
Prepares work orders for public works for the following areas:
- Broken meter box
- Fire hydrant meter hookups for commercial use
- Line locates
- Pothole, residential streets
- Pressure test
- Re-reads
- Right-of-way permits
- Sewer back up
- Sign maintenance
- Street maintenance
Utility payments can be made:
- In-person at 100 West Main Street inside City Hall/Courts Building
- Mailed to PO Box 638, Royse City, TX. 75189
- Placed in the night drop box located across the street from City Hall underneath the light pole.
- For your convenience online bill pay is available by clicking HERE. You will need your account number and pin number located on the front of your bill. Be aware a 3.5% processing fee is charged for debit/credit card transactions. Fee applies to all card transactions, online or paid in the office.
- Set up automatic bank draft in the Utility Department
We accept cash, check, VISA, MC, Discover, Money orders, or cashier checks.
All bills are due by 5:00 pm on the 15th.