A Guide to Paying Your Victorville Water and Trash Bill

Living in Victorville, California means relying on the city for your essential water and trash services The City of Victorville Utilities department handles water delivery, sewer, and trash collection for residents and businesses. Paying your utility bill on time each month is important to avoid service disruption Here is a comprehensive guide to paying your Victorville water and trash bill conveniently online, by phone, or in person.

Understanding Your Victorville Utility Bill

Your monthly City of Victorville utility bill will include charges for

• Water usage based on meter readings
• Sewer service
• Trash collection
• Applicable taxes and fees

The bill will list out each service separately with the number of units used and the rate per unit Utility rates vary based on factors like household size, meter size, and number of trash containers

Victorville utility bills are typically sent out on the 1st of each month and payments are due by the 15th to avoid late fees. If the due date falls on a weekend or holiday, you have until the next business day to pay.

Ways to Pay Your Victorville Utility Bill

The City of Victorville offers a number of payment options to conveniently pay your water, sewer, and trash bill:

Pay Online

The easiest way for most customers to pay their utility bill is online through the City of Victorville website. You can make secure online payments 24/7 using Visa, MasterCard, American Express or electronic check.

To pay online, visit www.victorvilleca.gov and click on “Pay Bill” at the top. Select “Utility Bill Payment” and enter your 10-digit account number and 4-digit PIN to log in. The PIN is usually the last 4 digits of your account number.

You can also set up automatic recurring payments through the online portal so your utility bill gets paid automatically each month.

Pay by Phone

Call the City of Victorville automated payment line at 760-955-5001 to pay your utility bill over the phone anytime day or night. You will need your 10-digit account number and 4-digit PIN.

Follow the prompts to enter your payment information using a debit/credit card or electronic check. Phone payments post instantly to your account.

Pay by Mail

If you prefer, you can mail in a traditional paper check or money order using the payment stub and envelope included with your monthly utility bill. Be sure to allow 5-7 business days for standard mail delivery to avoid late fees.

Send your mailed payment to:

City of Victorville Utilities
PO Box 5001
Victorville, CA 92393-5001

Write your 10-digit account number on the check or money order and include the payment stub to ensure proper crediting. Do not mail cash payments.

Pay in Person

You can pay your Victorville water/trash bill in person at City Hall located at:

14343 Civic Drive
Victorville, CA 92392

In-person payments are accepted Monday-Thursday, 7:30am to 5:30pm. Cash, check, money order, and credit/debit cards are accepted.

For after hours payment, a drop box is located in the City Hall parking lot. Payments left in the drop box by 8am will be credited as received the prior business day.

Automatic Bill Pay

For hands-off convenience, enroll in automatic bill pay. Your monthly water/trash bill will be automatically paid from your checking account or charged to a credit card each month. You’ll still receive a bill for your records.

Sign up for autopay through the City’s online payment portal or by submitting an authorization form available on the website or at City Hall.

Assistance Paying Your Victorville Utility Bill

If you are struggling to pay your Victorville water and trash bill, contact the Utilities department right away at 760-955-5001. They may be able to arrange an alternative payment plan or offer extensions on a case-by-case basis.

You may also qualify for utility bill assistance programs such as:

• Low-Income Home Energy Assistance Program (LIHEAP) – Offers an annual credit on utility bills for qualifying low income households. Apply through San Bernardino County.

• Utility Users Tax Exemption – Low income seniors and disabled individuals may be eligible for an exemption from the utility users tax.

Non-profit organizations like United Way may also have grants or funding available for utility bill payments.

Ignoring or avoiding bills will only make the situation worse, so reach out right away if you need help.

What Happens If You Don’t Pay on Time?

If your Victorville utility bill is not paid by the due date, you will incur the following late penalties:

• Late Fee – 10% of the outstanding balance, minimum $10

• Shut Off Notice – Mailed after one month of nonpayment

• Disconnection Date – 30 days past due. Services will be shut off if the past due balance is not paid in full by the disconnection date.

• Reconnection Fee – $50 during business hours/$150 after hours if shut off occurs.

Avoid these extra fees and potential service interruption by paying your Victorville water and trash bill in full each month by the due date. Set up automatic payments or utilize the City’s convenient online, phone, or mobile payment options to stay on track. Don’t let that utility bill go unpaid!