As a parent, you want to provide the very best care for your child. That often means choosing Akron Children’s Hospital for top pediatric care. But medical bills can be confusing. At Akron Children’s Hospital, we try to simplify billing so you can focus on your child.
Understanding Your Medical Bills
After your child receives care at Akron Children’s Hospital, you’ll get a bill outlining the charges. We bill your insurance company directly. After they pay their share, you’re responsible for any remaining balance.
Your insurance company sends an Explanation of Benefits (EOB) showing what they paid. Compare your EOB to your Akron Children’s bill. If you have questions, call your insurance or our billing department at 330-543-8500.
If you forgot insurance information at your child’s appointment, call us to update it. We can retroactively bill most insurance plans. Without insurance details, you’ll pay the whole bill.
Options for Paying Your Bill
You have options when it comes time to pay your portion of your child’s medical bills
Pay Online
For quick, secure bill payment 24/7, pay online through MyChart You can view balances, pay bills, set up recurring payments, and more
Don’t have a MyChart account? You can still pay as a guest
Pay by Phone
Call 330-543-8500 to pay your bill by phone using a credit card or checking account. Use our automated system anytime by calling 1-800-933-7440.
Set Up a Payment Plan
If you need help paying your balance over time, Akron Children’s offers interest-free payment plans. Minimum payments are just $25. Plans can extend up to 18 months. Learn more about payment plans.
For plans over 18 months, enroll through AccessOne.
Apply for Financial Assistance
Akron Children’s provides care for all children regardless of ability to pay. Our financial counselors help families manage medical bills. To schedule an appointment, call 330-543-2455 or request one through MyChart.
Bring proof of income, pregnancy (if applicable), and health insurance information. We determine eligibility for Ohio Medicaid, hospital-sponsored insurance, and financial assistance.
Answers to Common Billing Questions
Understanding medical bills can be confusing. Here are answers to some frequently asked questions:
What if I get a bill for a doctor my child didn’t see?
Some doctors analyze test results without directly seeing your child. You’ll get a bill from any doctor involved in interpreting your child’s care.
Why did I get a hospital bill when my child wasn’t there?
Akron Children’s provides services for clinics, physicians, and hospitals. For example, we may analyze a lab test for your pediatrician. That standalone charge comes from us.
We also evaluate newborns at other hospitals before discharge. You’d get a separate bill for this service.
How does insurance get billed?
In most cases, we bill your insurance company directly. Make sure we have accurate details, including all plans if you have more than one.
What if I forgot insurance information?
Call 330-543-8500 after your visit to update your details. We can bill most plans retroactively. Without insurance, you’ll pay the full bill.
How can I get financial help?
Contact our financial counselors at 330-543-2455. We help families manage medical bills regardless of ability to pay.
Can I make installment payments?
Yes, we offer interest-free payment plans starting at $25 per month. Call 330-543-8500 to enroll or set one up through MyChart.
Why did my account go to collections?
You’ll get four bills and a call before we send past-due accounts to collections. Set up payments to avoid this. Making one-off payments won’t stop the process. Work with the collection agency directly to resolve balances owed.
Estimating Costs and Checking Insurance
You can estimate prices for common procedures before your child’s care. Log into MyChart or contact financial counseling for an estimate.
Exact costs depend on treatment details and insurance coverage. Confirm covered benefits with your insurance provider beforehand. Out-of-pocket expenses can vary.
At Akron Children’s, we simplify medical billing so you can focus on your child. By understanding your bill and payment options, you can make informed financial decisions. Our staff helps explain charges and assist with payment plans or financial assistance applications.
How will I know how much I owe?
You may request an estimate of your financial responsibility prior to service at Akron Childrenâs. Information needed includes the serviceâs CPT code and your insurance details. Self service estimates can be obtained through MyChart. Estimates can also be obtained through financial counseling by calling 330-543-8500. Your health plan may require a copayment or deductible that will be due during appointment registration or hospital discharge. Check with your insurance provider on the amount that you will be responsible for at this time. Following your healthcare services, your insurance provider will send you an explanation of benefits (EOB), which will detail the amount it has paid, any non-covered or denied amounts, and the remaining balance that you are responsible for paying. We encourage you to review your EOB and compare it to your Akron Childrenâs billing statement. Please call your insurance provider or a billing representative if you have questions or concerns.
Why did I receive a bill for a doctor I did not see?
Certain physicians help with your medical care even though you may not meet them. Commonly, these are the doctors who read your lab results, X-rays and EKGs, among others.
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FAQ
How do I contact Akron children’s pay by phone?
How old is Akron Children’s hospital?
How do I reset my Akron Children’s hospital password?
What is the phone number for Akron Children’s hospital MyChart?
How do I pay my Akron Children’s Bill online?
Akron Children’s is making it easier than ever to pay your bill online – with MyChart bill pay. Paperless billing, recurring payment plans, real-time account balances and more will be at your fingertips when you log into your account at mychart.akronchildrens.org.
How do I set up a payment plan at Akron Children’s?
Akron Children’s offers payment plans up to 18 months that you may set up for a minimum $25 monthly payment. To sign up for a MyChart recurring payment plan: Click on “Billing Summary” in the top navigation or under Billing in your main hamburger menu. Click on “Set Up Payment Plan.”
Does Akron Children’s have a MyChart account?
If you do have a MyChart account, after logging in either on your computer or the app, you (the guarantor) have these benefits at your fingertips: Akron Children’s offers payment plans up to 18 months that you may set up for a minimum $25 monthly payment. To sign up for a MyChart recurring payment plan:
Does Akron Children’s provide financial assistance?
Although Akron Children’s credentials/approves providers who are not employed by Akron Children’s to see patients at our Hospital locations, the services received from those providers are not covered by the Hospital’s Financial Assistance policy.
Does my health plan cover Akron Children’s Hospital?
When we contract with health plans, our goal is to include all Akron Children’s Hospital services in the coverage. However, even if Akron Children’s Hospital is listed in your health plan’s Provider Directory as a participating or preferred hospital, it does not always mean that all Akron Children’s services are covered.
How do I access the Akron Children’s Hospital employee pay statements site?
Login credentials are needed to access the Akron Children’s Hospital’s Employee Pay Statements site. Please enter the email address and password that you used to register on the site. Visit this page and use the links under the Login button to create a new account or to reset your password.