Hixson Utility District provides water and sewer service to over 15,000 customers in the Hixson area of Tennessee. Paying your utility bill on time each month is crucial to avoid late fees and potential service disruption. HUD offers flexible payment options to fit every customer’s needs, including online, phone, mail, drive-thru, and auto-draft.
Paying Your HUD Bill Online
The fastest and most convenient way to pay is through HUD’s online payment portal powered by InvoiceCloud:
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Visit wwwinvoicecloudcom/hixsonutiity
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Login using your HUD account number and last name.
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Select “Make Payment” and enter your payment details,
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Payments process instantly after submitting
Online payments can be made with credit/debit cards, checking accounts, and digital wallets. A $3.45 convenience fee applies for cards or $2.95 for bank account payments.
Paying by Phone
Call HUD at (423) 877-3513 during business hours (8am – 4pm, M-F) to pay your bill over the phone. Have your account number and card details ready. Phone payments do not incur a fee.
Paying by Mail
Mail a check or money order payable to Hixson Utility District at:
Hixson Utility District
PO Box 1598
Hixson, TN 37343
Allow 5-7 business days for mailed payments to process. Include your HUD account number on checks to ensure proper crediting.
Paying at the Drive-Thru
Visit HUD’s office at 5201 Hixson Pike in Hixson, TN during business hours to pay at the drive-thru window. Payments can be made via cash, check, or card. Drive-thru payments are applied same-day.
After Hours Drop Box
For after hours payments, a secure night box is located at the drive-thru. Drop your payment before 4pm for same-day processing.
Bank Account Auto-Draft
For automated payments deducted from your bank account each month, enroll in auto-draft:
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Download the auto-draft form from HUD’s website
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Complete the form with your HUD account and bank details
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Mail or drop off the form at HUD’s office
On your bill’s due date each month, the total amount due will debit from your bank account automatically.
Payment Arrangements
If you’re struggling to pay your balance in full, call HUD before the due date to set up a payment arrangement extending your deadline. Arrangements help avoid late fees.
Avoid Penalties for Late Payments
Pay your HUD bill by the due date to avoid:
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Late fee – 10% of your outstanding balance
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Disconnection notice – If 30+ days past due
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Water service shutoff – For bills 60+ days overdue
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Reconnection fee – $30 during business hours, $60 after hours
Pay on time every month to prevent extra fees and disruption of your water service. HUD offers quick, convenient payment options to fit every customer’s needs and schedule.
Get Payment Help
Contact HUD’s customer service team at (423) 877-3513 if you have any bill payment questions or need help with:
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Understanding your charges
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Making payments
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Payment arrangement eligibility
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Applying for financial assistance programs
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Resolving errors or discrepancies
Friendly representatives are available during regular business hours to assist customers. Don’t hesitate to call when you need guidance on paying your HUD bill promptly and managing your account.
Reliable and affordable water service starts with paying your HUD utility bill on time every month. Online, phone, mail, auto-draft, drive-thru, drop box – choose the payment method that’s simplest for you. And take advantage of payment arrangements or financial assistance if required. Keeping your account current ensures continuous water service your household can depend on.
Hixson Utility customers outraged over company’s billing mistake
FAQ
What watershed is Hixson Utility District located in?
How does Hixson utility district pay a bill online?
Hixson Utility District outsources the online bill payment to Invoice Cloud. Invoice Cloud offers options to view your bill online, receive your bill via email, schedule automatic payments, and make one-time payments. There is a $3.45 fee for using this payment option with credit or debit cards, or $2.95 when paying with a bank account (EFT/ACH).
Does Hixson utility district accept ACH payments?
Hixson Utility District, in partnership with Invoice Cloud, accepts ACH debits/electronic checks (electronic fund transfer from your checking or savings account) and credit/debit card payments of bills. We feel that this service presents the best value for online presentment and payments for our customers.
Does Hixson utility bank deduct from my checking account?
This service is free and automatically deducts from your checking account when your billed amount is due. Hixson Utility Bank Draft Form (PDF file) If you are a residential customer and are unable to pay your bill before the final due date (shown on your bill), you may qualify for a payment arrangement.
Where does the Hixson utility district get its water?
The Hixson Utility District provides water for about 67,138 residents living in the area of Hixson, Tennessee. Established in 1941, the Hixson Utility District currently obtains its supply from a groundwater source, two different well fields the Chickamauga watershed, a Cambrian-Ordovician carbonate underground aquifer.
What if I can’t pay my Hixson utility bank bill?
Hixson Utility Bank Draft Form (PDF file) If you are a residential customer and are unable to pay your bill before the final due date (shown on your bill), you may qualify for a payment arrangement. A payment arrangement will extend your final due date and help to avoid a delinquency fee.
How do I create a Hixson utility account?
If you already have an account, you just need to login to the Hixson Utility site. Hixson Utility accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Hixson Utility website. Once you create the account, you can setup payment with credit, debit, or direct deposit.