How to Pay Your Petro Bill Online for Long Island Customers

Petro provides propane, heating oil, and HVAC services to thousands of customers across Long Island. Paying your bill online is the fastest and most convenient way to keep your account in good standing. Petro offers flexible online payment options that Long Island customers can access anytime.

Steps to Pay Your Petro Bill Online

Paying online only takes a few minutes. Follow these steps:

• Go to www.petro.com and click on “My Account” at the top menu bar.

• On the My Account login page, enter your username and password. If you haven’t registered, click “Register Now” to set up your account.

• Once logged in, you will see your account dashboard. Click on “Make a Payment.”

• On the payment page, choose whether you want to pay your full balance due or specify a custom partial payment amount.

• Select your payment method. Options include credit/debit card, electronic funds transfer from a bank account, and digital wallet services like Apple Pay.

• Enter your payment details and submit

• The site is secure and your information is encrypted. You’ll receive an emailed receipt confirming your payment.

Paying online takes just a few minutes and your payment is processed immediately. It’s faster and easier than mailing payments or calling in.

Setting Up Automatic Payments

For maximum convenience Petro lets you enroll in autopay. This automatically charges your payment method each month for the balance due, ensuring you never miss a payment.

To enroll in autopay:

• Login to your My Account dashboard.

• Click on “Autopay Program” in the left menu.

• Select your preferred payment method and enter details.

• Choose the date you want your monthly payments processed.

• Review and submit the enrollment form.

Once setup, autopay will trigger on the same date every month. You can cancel or edit the details at any time through your account.

Mobile App for On-the-Go Payments

Petro offers a free mobile app for Apple and Android devices. The app makes it easy to pay no matter where you are. Features include:

• Pay bills immediately with stored payment info.

• View account balance and payment history.

• Schedule future payments.

• Enroll in autopay.

• Submit meter readings.

• Request service calls and deliveries.

• Contact customer support.

The mobile functionality keeps account management at your fingertips 24/7. Download the app to your phone or tablet for paying bills anywhere.

Payment Plan Options

If you’re struggling to pay your full balance, Petro has payment plans to help. Two options are available:

Monthly Budget Plan

• Spread costs evenly over entire year.

• Predictable monthly payments towards projected annual costs.

• Adjustments made quarterly for usage and price fluctuations.

Extended Payment Arrangements

• Temporarily reduce monthly payments.

• Defer portions of past-due balances to later months.

• Helps during temporary financial hardship.

• Late fees waived when enrolled.

Contact Petro to discuss customized payment arrangements that fit your budget. This helps avoid service interruptions when you can’t pay in full.

Financial Assistance Programs

Petro partners with state and local organizations to offer financial assistance programs to qualifying customers, including:

• Low Income Home Energy Assistance Program (LIHEAP) – Helps cover heating costs.

• Weatherization Assistance Program – Provides home energy efficiency upgrades to lower bills.

• Private fuel funds – Charities that donate to pay overdue heating bills.

Petro’s customer service team can screen you for eligibility and help apply for these assistance programs. Aid pays directly towards your Petro account balance.

Avoid Late Fees and Service Interruptions

It’s crucial to pay your Petro bill on time each month. Failure to pay will result in fees and potential suspension of services:

• Late Payment Fee – 1.5% of overdue balance, up to $10 maximum.

• Collection Fee – 17% of past due amount if sent to collections.

• Service Interruption – Heat and propane shut off due to non-payment.

• Reconnect Fee – $60 charge to restore service after disruption.

Paying on time prevents penalties that further increase your costs. Petro’s online options make it easy to pay each month.

Customer Service If You Need Help

Don’t hesitate to call Petro customer support if you encounter any issues with your account or paying online:

• Billing questions – Call 888-735-5651. Representatives can explain charges, correct errors, set up payment plans, take payments, and more.

• Technical issues – Get help with online account registration, login problems, payment errors, etc.

• Financial assistance – Inquire about qualifying for payment assistance programs.

Friendly and knowledgeable reps are available 24/7 year round to assist Petro customers. Never hesitate to call when you need guidance managing your account and payments.

Paying your Petro bill promptly each month ensures continuous heat, hot water, and other services. Petro’s secure online and mobile options make paying easy and convenient for Long Island customers. Sign up for autopay or download the app to simplify payments further. And contact customer service if you need personalized help or flexible payment arrangements. Consistently paying on time prevents avoidable fees and disruption of your essential services.