Paying your utility bills can feel like a chore sometimes. Writing checks, looking up account numbers, putting stamps on envelopes – it all takes time. But paying your Duquesne Light bill doesn’t have to be a hassle. Duquesne Light offers an automated phone payment system that makes paying your bill fast, easy, and convenient. In this article, I’ll walk you through how to use Duquesne Light’s pay by phone system so you can get your utility bill paid quickly.
Why Pay By Phone?
Paying by phone has a lot of advantages over mailing in a check or paying in person:
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It’s fast – no waiting for a check to arrive in the mail or standing in line at a payment center Just dial the number and your payment processes immediately
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It’s secure – your banking and personal information is encrypted and protected when you pay by phone No need to worry about lost checks or stolen payment information
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You can pay 24/7 – the automated system is available anytime day or night, weekends and holidays included. You don’t have to conform to business hours
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It’s convenient – pay from anywhere using your phone. At home, at work, or on the go, just call when it’s convenient for you.
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Get confirmation of payment – the automated system confirms your payment, so you know for sure your bill is paid. No more guessing if the check will arrive on time.
Paying by phone just makes paying your utility bill easier. It saves you time and gives you confidence that your payment went through.
How to Pay Your Duquesne Light Bill by Phone
Paying your Duquesne Light bill by phone is a breeze. Here are step-by-step instructions:
Step 1: Have Your Account Information Ready
Before you call, make sure you have your Duquesne Light account number and the amount due on your latest bill handy. The automated system will prompt you to enter this information.
You’ll also need your payment information – either your bank account details if paying directly from your checking or savings account, or your credit/debit card number if paying that way.
Having this information ready ahead of time will make the call go faster.
Step 2: Call the Pay By Phone Number
To access Duquesne Light’s pay by phone system, call 888-393-7100. This toll-free number connects you directly to the automated payment service.
It’s available 24 hours a day, 7 days a week, so you can call whenever it’s most convenient for you.
Step 3: Follow the Prompts to Make Your Payment
When the automated system answers, listen carefully to the menu options and follow the prompts:
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Press 1 for English or 2 for Spanish.
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Enter your 13 digit Duquesne Light account number followed by the pound key when asked.
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Enter the exact amount due on your most recent bill when prompted.
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Select whether you want to pay from your bank account, credit card, or debit card.
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For bank account payments, enter your 9 digit routing number and account number.
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For credit/debit card payments, enter your 16 digit card number, expiration date, and security code when requested.
The system will guide you through each step. Your payment is processed instantly once you’ve entered all the details.
Step 4: Get Payment Confirmation
Stay on the line after your payment goes through. The automated system will confirm that your payment was received and processed.
Make sure to jot down the confirmation number for your records. You can also request an email confirmation.
And that’s it – you’ve just paid your Duquesne Light bill quickly and easily by phone! The convenience of paying by phone makes staying on top of your utility bill a breeze.
Phone Payment Tips and Additional Information
Here are some extra tips and details about Duquesne Light’s pay by phone system:
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You can pay using a checking account, savings account, Visa, MasterCard, Discover, or American Express card.
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Electronic check payments from your bank account have no fee. Card payments cost $1.95 per transaction.
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The system can look up your account by phone number if you don’t have your account number handy. Just have the phone number listed on your account ready.
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Keep your confirmation number to show proof of payment or to reconcile your bank/card statement.
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Payments made during business hours process immediately. Payments after hours process the next business day.
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You can review payment history and look up previous confirmation numbers when logged into your account.
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Bill pay reminders and due date notices can be turned on through the automated system.
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Customer service agents are available at the same number from 7 AM to 7 PM Monday to Friday if you need any assistance.
Paying by phone really is the easiest and most convenient way to get your Duquesne Light bill taken care of quickly. Give it a try next time and see how fast and simple it is! The automated system is secure, straightforward to use, and saves you time and effort.
Common Questions about Pay By Phone
Here are answers to some frequently asked questions about Duquesne Light’s pay by phone system:
Is paying by phone secure?
Yes, the automated system uses enhanced encryption and security measures to keep your account information protected.
When will my payment be applied to my account?
Payments before 7:00 PM on business days are applied to your account the same day. Payments after 7:00 PM or on weekends/holidays are applied the next business day.
Can I get a receipt or confirmation number?
Yes, the system will give you a confirmation number at the end of the call to retain for your records. You can also choose to have a payment confirmation email sent.
What if I enter the wrong account number?
Don’t worry – just call back and re-enter the correct account number to process your payment normally.
What do I do if I’m having trouble using the automated system?
Customer service agents are available at the same number from 7:00 AM – 7:00 PM Monday to Friday if you need help.
Can I set up recurring payments over the phone?
Unfortunately recurring payments can’t be set up over the automated system at this time. But you can call customer service during business hours to set up recurring billing.
Paying your bill doesn’t get much easier than picking up the phone and dialing a number. The Duquesne Light pay by phone system is quick, convenient, secure, and available anytime you need it. Give it a try and simplify your bill payment process!
