How to Pay Your Burbank Water and Power Bill Online

Receiving utility bills for water and electricity services can be confusing with all the numbers, charges, and payment options. This comprehensive guide will explain how to easily pay your Burbank Water and Power (BWP) bill online in just a few quick steps.

About Burbank Water and Power

BWP is the municipal utility providing water and electricity to residents and businesses in Burbank, California Serving the community for over 100 years, BWP is focused on reliable, affordable utility services with excellent customer care.

Some key facts about Burbank Water and Power

Provides water and electric services to over 103,000 customers
Operates its own electric generating plant
Uses 34% renewable energy sources
Maintains over 600 miles of water mains
24/7 customer service and emergency response
Publicly-owned utility focused on customers, not shareholders

Now let’s go over how to pay your BWP bill online through their secure payment portal.

Online Account Access

First, you’ll need to register for online access to your BWP account.

Go to BWP Online Bill Pay
Click “Register” in the top right corner
Enter your BWP account number and phone number
Create a username and password
Agree to the terms of use

Once your online account is set up, you’ll be able to log in anytime to view and pay your BWP bills.

Payment Options

Through the online bill pay system, BWP offers three payment methods:

Credit/Debit Card – Visa, Mastercard, American Express, Discover
Electronic Check – Use your checking account and routing number
Mail – Send a physical check or money order

For convenience, you can securely store payment information in your online account profile for faster checkout in the future.

Recurring Payments

You can simplify bill payment by setting up automatic recurring payments from your stored payment method. This ensures your BWP bills are paid on time each month without any extra effort.

To set up recurring payments:

Log into your online account
Under “My Profile,” select AutoPay
Choose your payment amount and frequency
Review and submit

Account Management

Through your online account, you can:

View real-time account balances
Access PDF copies of all bills and statements
Update personal and contact information
Manage stored payment methods
Enroll in paperless billing
Monitor water usage and electric consumption

Mobile Access

For added convenience, you can download the BWP app for your Apple or Android device. Through the app, you can pay bills, manage your account, and receive notifications on the go.

Payment Assistance

If you are having difficulty paying your BWP bill, they offer payment arrangements and financial assistance programs based on need. Call them at 818-238-3700 to learn more.

Customer Service

BWP’s customer service team is available 24/7 to help with any questions or issues regarding your bill payment or account. Contact them via:

Phone: 818-238-3700
Email: [email protected]
Web chat on their website
Walk-in office: 164 W. Magnolia Blvd. Burbank, CA

Benefits of Online Bill Pay

Paying your BWP bills electronically offers many benefits:

Convenience of paying anytime, anywhere
Payment reminders and confirmation emails
Secure storage of payment information
Paperless billing to reduce clutter
Account management on desktop or mobile
Avoid late fees with recurring payments

Take control of your utility payments today with BWP’s easy online bill pay system! Sign up for an account to simplify the process.

Burbank Water And Power Bill Pay

Make a One-Time Payment Online

You can make a one-time payment online using your bank account information, or with a Visa, MasterCard, American Express or Discover card. You will need your BWP account number and the phone number associated with your BWP account. One-time payments by bank account (ACH) are subject to a $0.30 processing fee per transaction. Credit/debit card payments are subject to a $2.99 processing fee up to $400 and a 1.99% fee for payments over $400, per transaction.

Make a Payment by Phone

You will need your BWP account number and your personal identification number (PIN) number to make a payment over the phone. If you do not have your account or pin number, please call BWP Customer Service at (818) 238-3700, Monday through Friday from 7:30am to 5:00 pm. If you know your balance and would like to make a payment, you can call our direct payment line 24/7 at (818) 237-9108. One-time payments by bank account (ACH) are subject to a $2.99 processing fee per transaction. Credit/Debit card payments are subject to a $2.99 processing fee up to $400 and a 2.50% fee for payments over $400, per transaction.

Burbank Water & Power’s On Line Bill Pay

FAQ

How much is the credit card fee at Burbank Water and Power?

Credit/debit card payments are subject to a $2.99 processing fee up to $400, and a 1.99% fee for payments over $400, per transaction.

What is the emergency number for Burbank Water and Power?

Are you trying to email Customer Service during non-business hours, weekends, or holidays for a time-sensitive issue? If yes, please call the BWP Emergency Services at (818) 238-3778 instead of sending an email.

How many customers does Burbank Water and Power have?

50,000 residential and business customers in the City of Burbank.

What is eCAC on Burbank water and power bill?

Energy Cost Adjustment Charge (ECAC) – a charge which may be adjusted, per the city of Burbank’s Rules and Regulations, as BWP’s costs to produce and provide power increase or decrease.

How do I pay my Burbank Water & Power Bill?

You can also sign up by calling BWP Customer Service at (818) 238-3700 or by sending an email to [email protected]. Send your bill stub with your check or money order to : Burbank Water and Power P.O. Box 631 Burbank, CA 91503-0631 Payments can be dropped off in payment boxes throughout Burbank. Please DO NOT put cash in payment boxes.

Does Burbank Water & Power charge a late fee?

Avoid Additional Charges Burbank Water and Power charges a 1.5% late fee on unpaid balances not received by the due date printed on the bill. Bills become delinquent 21 days after the date the bill is issued. Create your online account to enjoy the convenience of viewing your monthly bill and making payments online.

How do I send a bill stub to Burbank Water & Power?

Send your bill stub with your check or money order to : Burbank Water and Power P.O. Box 631 Burbank, CA 91503-0631 Payments can be dropped off in payment boxes throughout Burbank. Please DO NOT put cash in payment boxes. Payments are not considered paid until posted to your BWP account.

Can I put cash in a payment box in Burbank?

Payments can be dropped off in payment boxes throughout Burbank. Please DO NOT put cash in payment boxes. Payments are not considered paid until posted to your BWP account. It can take up to 48 hours for your payment to post to your account. Because of this, BWP does not recommend using a payment box if you need to make a time-sensitive payment.

Does Burbank have a utility users tax?

The utility users tax is Burbank voter approved and allows for 7% of electric revenues to be transferred to the city’s general fund for services such as Police, Fire, Library and Parks. See more information. Electric and Water Rates May Change Click here to view our up to date fee schedule.

Does insurance cover emergency medical care in Burbank?

Emergency coverage within the City of Burbank, 24 hours a day, 365 days a year. The program is a great value for you and your family even if you have insurance, Medicare or Medi-Cal. Not all insurance plans provide coverage for emergency medical care and transportation charges. You should verify your coverage with your insurance provider.