How to Pay Your IU Health Bill Quickly and Easily

Receiving medical care from IU Health leads to a bill you are responsible for paying. IU Health offers various options to pay your bill conveniently online, by phone by mail, or in person. This guide will explain the IU Health billing process and provide instructions on the multiple ways you can pay your IU Health bill.

Understanding Your IU Health Bill

After receiving care from an IU Health facility or physician, you will get a bill for the services provided. The bill may come from IU Health directly or from your insurance provider. It is important to understand what you are being charged for.

Your IU Health bill will include things like

• Facility fees – For use of the hospital, clinic, emergency room, etc.

• Provider fees – For doctors, specialists, therapists, etc. that treated you.

• Medical procedures performed.

• Medications, medical supplies, and devices used in your care.

• Lab tests and imaging services like x-rays or CT scans.

Review your bill carefully and contact IU Health with any questions. Make sure you are only being billed for services you actually received.

Options for Paying Your IU Health Bill

IU Health offers several convenient payment options:

Pay Online

The fastest way to pay is through the IU Health online bill pay portal. You can use a credit/debit card, checking account, HSA card or pay with PayPal.

Pay by Phone

Call IU Health Customer Service at 1-888-531-1112 and pay over the phone using a credit/debit card or electronic check.

Pay by Mail

Mail a check or money order payable to “IU Health” to:

IU Health
P.O. Box 4365
Chicago, IL 60680

Be sure to include your account number on the payment.

Pay in Person

Visit any IU Health hospital registration desk or physician clinic to pay your bill in person by cash, check, or card.

Enroll in a Payment Plan

IU Health offers interest-free payment plans if you cannot pay your balance in full. Call them to set up a monthly payment plan.

Financial Assistance

Those who qualify can apply for financial assistance to help with all or part of their IU Health bill.

Learn more about IU Health financial assistance.

Tips for Paying Your Bill on Time

Pay your IU Health bill promptly, or within 30 days, to avoid late fees and collection actions. Late bills can negatively impact your credit.

• If insured, pay any balance not covered by insurance
• Call IU Health if you cannot afford your bill to discuss financial assistance or payment plan options
• Provide up-to-date contact and insurance information when you receive care
• Open and read IU Health bills and statements promptly
• Contact IU Health immediately with any billing disputes or errors

Keeping your account in good standing allows you to continue seeking care from IU Health when needed.

How to Check the Status of Your Bill

You can easily check the status of your IU Health bill and make payments online through your IU Health Patient Portal account. Or, call IU Health Customer Service with questions about your bill, balance due, or to get a copy of your statement.

IU Health billing specialists are available by phone Monday through Friday from 8am to 6pm to assist with understanding your bill and making a payment.

Get IU Health Bills Paid Quickly and Easily

Receiving medical care leads to billing–it’s inevitable. But IU Health offers convenient online, phone, mail and in-person payment options to get your bill paid quickly and easily on your timeline. Understand your charges, pay on time, and contact IU Health with any questions or financial hardship. Keeping your IU Health account current allows you to focus on your health, not your medical bills.