How to Pay Your CMP Bill Over the Phone

Central Maine Power (CMP) offers a few different options for customers to pay their electricity bill by phone. This article will outline the automated pay-by-phone process as well as how to speak with a CMP agent to handle your utility payment over the phone.

Use CMP’s Automated Pay-by-Phone System

The quickest way to pay your CMP electric bill by phone is through their automated pay-by-phone system. Here are the steps:

• Call CMP’s toll-free automated pay-by-phone number at 1-800-750-4000

• Enter your 12-digit CMP account number when prompted.

• Choose whether you want to pay with a debit/credit card or checking/savings account

• For debit/credit card payments, enter your card number, expiration date, and CVV security code.

• For bank account payments, enter your bank’s routing number and your account number.

• Follow the voice prompts to enter your total payment amount.

• Listen to the confirmation number at the end of the call and save this for your records.

CMP’s automated system is available 24/7 for your convenience. Payments made before 7 PM post to your account same day. It’s quick, easy, and avoids talking to an agent.

Speak with a CMP Agent to Pay Your Bill

If you prefer to process your CMP bill payment over the phone by speaking with a representative, that option is also available:

• Call CMP’s customer service line at 1-800-750-4000 during normal business hours.

• When prompted, select the option to speak with an agent about making a payment on your account.

• Have your 12-digit CMP account number handy to provide the representative.

• Specify whether you’ll be using a bank account, debit card, or credit card to make the payment.

• Provide the required payment details over the phone (account numbers, security codes, etc).

• The agent will process and confirm your payment before ending the call.

Though CMP’s call center has limited hours, some customers appreciate being able to talk through their utility bill payment with a knowledgeable representative. Just be aware that additional fees may apply for payments made via a credit card. Debit card and bank account payments are free.

Tips for Paying Your CMP Bill by Phone

To ensure a fast and easy experience paying your monthly Central Maine Power bill over the phone, keep these tips in mind:

• Call early in the billing cycle to avoid long wait times as the due date nears.

• Only debit/credit card and bank account payments can be handled over the phone. Cash payments must be made in person.

• Have your account number, statement amount, and payment info handy before calling.

• Note that credit card payments incur a transaction fee, while bank account and debit card payments are free.

• Save your confirmation number to reference later if any payment issues arise.

• Pay a few days before the actual due date listed on your bill to account for processing time.

• Set up text/email reminders so you don’t forget when your CMP bill is due each month.

What If You Have Trouble Getting Through?

Because CMP’s pay-by-phone system relies on an automated voice menu, you may occasionally run into issues getting through and processing your payment:

• If the automated lines are backed up, keep trying back at different times of the day or on a different day. The system tends to be less busy early morning and late evening.

• Check for any service outages on the CMP website that could be temporarily impacting the pay-by-phone system.

• Consider switching to CMP’s online bill pay system accessible 24/7 if the phones are down.

• You can also pay in person at an authorized Western Union location, though additional fees apply.

• Reach out to CMP’s customer service team for assistance if system issues persist.

With a little persistence, you should eventually be able to get through CMP’s automated system or speak with an agent to handle your electric bill payment over the phone.

Alternate Ways to Pay Your CMP Bill

In addition to CMP’s pay-by-phone options, customers can pay their utility bill through:

• Online – Pay anytime via MyCMP, CMP’s online account management portal.

• Automatic – Enroll in auto-pay to have payments withdrawn from your bank account each month automatically.

• Mail – Send a check or money order to CMP’s payment processing P.O. box. Allow 7-10 days for processing.

• In person – Visit an authorized Western Union location to pay in cash for a small fee.

• Budget billing – Level out payments to a fixed amount each month to make budgeting easier.

Look into the payment method that best suits your needs each month. CMP aims to provide choices and flexibility.

Avoid Late Fees and Disconnection

Regardless of how you pay your CMP bill – phone, online, mail etc. – make sure to do so before the due date printed on your monthly statement. Paying late can lead to:

• Late payment fees of 1.5% of the overdue balance.

• Disconnection notice being sent if late payment continues.

• Power being shut off for non-payment after proper notice.

• Reconnection fees of $40+ once service is resumed.

• Ongoing late fees and credit damage until balance is paid.

Don’t let your electric bill become overdue and risk service interruption. Take advantage of CMP’s convenient pay-by-phone or online payment options to pay on time, every time.

Let CMP Pay-by-Phone Take Care of Your Bill

Paying your monthly CMP electric bill is quick and easy by utilizing their automated phone payment system. Just call 1-800-750-4000 anytime, day or night. Enter your CMP account number and payment details to pay your bill in minutes without ever speaking to an agent. You can even opt to talk through your payment with a knowledgeable CMP representative during normal business hours if needed. Choose the pay-by-phone method that works best for your schedule and preferences each month.