Living in Killeen, Texas means being a customer of the city’s water utility. Paying your water bill on time is important to avoid late fees or service disruption. For those who prefer to pay bills over the phone, Killeen offers a few convenient options This guide will cover everything you need to know about paying your Killeen water bill by phone
Killeen Water Utility Overview
The City of Killeen provides water and sewer service to residents and businesses located within the city limits. The Utility Collections Department handles billing and payment for these utility accounts.
Killeen water bills are issued monthly and are typically due around the 10th of each month. Bills can be viewed and paid online through the Click2Gov portal. However, the city understands not everyone wants to pay bills online. Paying by phone is a simple alternative.
Payment Options by Phone
Killeen offers two main ways to pay your water bill over the phone
1. Through the Automated Pay-by-Phone Line
You can pay your water bill 24/7 using Killeen’s automated pay-by-phone line at 254-220-4183.
To use the automated system:
- Call 254-220-4183
- Follow the prompts on the recording
- Enter your 10-digit account number
- Select whether to pay in full or a partial payment amount
- Enter your debit or credit card information using your touch-tone keypad
- Receive a confirmation number at the end
The automated line is available anytime day or night. Payments made after 5pm will be processed the next business day.
2. By Calling the Utility Billing Department
For personal assistance, you can also call the Utility Billing Department at 254-501-7800 Monday-Friday from 8am-5pm.
When you call, a representative can help you:
- Make a one-time payment over the phone
- Update your account information
- Discuss billing questions
- Set up recurring automatic payments
The city charges a $2.00 processing fee for debit/credit card payments made over the phone. No fee applies when paying by phone with a checking account.
What Information You’ll Need
Before calling to pay your water bill, make sure you have:
- Your 10-digit utility account number
- The amount you owe
- Your payment information if paying by card
Having this information ready will allow for quicker phone payments.
You can find your utility account number printed on your monthly billing statement. The amount due can also be found on your statement.
Payment Receipts and Confirmation
Whether you use the automated line or speak with a representative, you’ll receive a confirmation number at the end of your call.
Write down the confirmation number and keep it for your records in case you need to verify the payment later. It serves as proof that you paid your Killeen water bill over the phone.
Avoid Late Fees and Disconnection
Paying your water bill after the due date can lead to penalties, including:
- Late fee of 10% applied to past due balances
- Disconnection of service for non-payment
- Additional fee to restore service if disconnected
Don’t get hit with expensive late fees! Pay on time by the due date noted on your bill.
If you receive a disconnection notice, you must call the Utility Billing Department immediately to avoid service interruption.
Set Up Auto Pay for Easier Billing
Calling to pay bills each month takes time. For easier billing, consider enrolling in auto pay. This automatically deducts your water bill from your checking account each month.
To start auto pay:
- Download the authorization form from the city website
- Complete and submit the form to Utility Billing
- Payments will then be automatically drafted from your account going forward
Auto pay saves you time while ensuring your water bill never gets paid late!
Summary of Payment Options
To review, you have three convenient ways to pay your Killeen water bill by phone:
- Use the automated pay-by-phone line anytime
- Call Utility Billing during business hours for personal service
- Sign up for auto pay to have payments drafted from your account
Paying by phone is quick, easy, and ensures your payment gets made on time each billing cycle. Avoid late fees and keep your water running by utilizing Killeen’s phone payment choices.
How to Pay Your Water Bill Online – One Time Payments
FAQ
What is the phone number for KC water bill payment?
What number do I call to pay my water bill in Tampa?
How do I pay my water bill in Texas?
How do I pay my water bill in Killeen?
The Utility Collections Division of the City of Killeen handles water bill payments, offering full and partial payments via phone, in person, or online. The Utility Collections Division, a part of the City of Killeen, handles water bill payments for the city.
Where can I make a payment in Killeen TX?
Customers can make full or partial payments in person at 210 W Avenue C, Killeen, TX 76541, by phone at 254-501-7800, or online. For mailing payments, the address is PO Box 549, Killeen, TX 76540-0549. The division also offers an alternate phone number, 254-220-4183, for inquiries.
How do I pay utilities in Killeen Texas?
Residents can also pay online at killeentexas.gov/utility collections or in person at the Utility Collections Building at 210 W. Avenue C. Contact Holden Wilen at [email protected] or 254-501-7463 The city announced Friday that residents must use a new number to pay utilities by phone.
Does Killeen offer after hours service?
After Hours service is available for an additional fee. Good Credit Waiver – If you have previously had a full 12 months of service with the City of Killeen and did not have a late payment. To apply for a new account, you must complete a Commercial Service Application and return it to our office in person or by email with the required documents.
Where does Killeen get its water?
The City of Killeen purchases treated water from Bell County Water Control and Improvement District 1. The District draws the water from Lake Belton and processes it at the treatment plant by the lake. Water is transmitted to Killeen via pipeline and distributed to our customers. View the 2023 Annual Drinking Water Quality Report (PDF).
Can I transfer service from one Killeen address to another?
Service can be on at both addresses for up to 7 calendar days. If you require both addresses on for longer than 7 calendar days a second deposit will be required for the new address. To transfer service from one Killeen address to another you must come to our office. For same day service you need to be in our office by 12 p.m.