How To Pay Your St. Lucie County Utilities Bill: A Step-By-Step Guide

Paying your St. Lucie County utility bill should be quick and straightforward. St Lucie County offers several payment options to choose from based on your needs and preferences. This comprehensive guide will walk you through the various ways to pay your St. Lucie County utilities bill, from paying online to mailing in a check Follow these simple instructions to pay your water, sewer, garbage or irrigation bill on time every month.

Overview of Payment Options

St. Lucie County provides utility customers with various convenient methods for paying utility bills. Here’s an overview of the ways you can pay your St. Lucie County utility bill:

• Online – The fastest way to pay is through St. Lucie County’s online payment system. You can pay by credit/debit card or e-check.

• Phone – Call the St Lucie County Utility Customer Service line to pay over the phone using a card

• Mail – Send your check or money order together with your payment stub to the address printed on your utility bill.

• Drop box – Place your payment in one of the secure utility payment drop boxes located around the county.

• In person – Visit the St. Lucie County Utility Customer Service offices to pay your bill in person.

• Auto pay – Set up recurring automatic payments from your bank account each month.

Now let’s look at the step-by-step instructions for each of these payment options.

Paying Online

The easiest and most efficient way to pay your St. Lucie County utility bill is online through the county’s website. Here’s how to pay online:

1. Go to the St. Lucie County website at www.stlucieco.gov.

2. Click on “Pay My Bill” under the Utilities section of the website.

3. Select “Utilities” as the type of bill you want to pay.

4. Enter your St. Lucie County Utility account number and the last name on the account.

5. Click on the service you want to pay – water, sewer, garbage, irrigation, etc.

6. Enter your credit/debit card information or bank account details for e-check.

7. Review payment details and click “Submit Payment” to process it.

Paying online is fast, secure, and lets you view payment history for the past 18 months. You’ll receive an emailed receipt as confirmation.

Paying by Phone

You can also pay your St. Lucie County utility bill conveniently over the phone.

To make a payment by phone:

1. Call 772-462-1150, the St. Lucie County Utility Customer Service phone line.

2. Select the “Pay by Phone” option when prompted.

3. Have your St. Lucie County Utility account number ready to enter.

4. Use your credit/debit card to make the payment over the automated phone system.

5. Record the confirmation number at the end of the call for your records.

6. Your payment will be posted to your account within 1-2 business days.

Paying by phone only takes a few minutes. Just have your bill handy so you can provide the required account details.

Paying by Mail

To pay your utility bill by mail, follow these steps:

1. Write your St. Lucie County Utility account number on your check or money order.

2. Make it payable to St. Lucie County Board of County Commissioners (BOCC).

3. Detach the payment stub from the bottom of your utility bill.

4. Place the payment stub together with your check or money order in an envelope.

5. Mail it to the payment address printed on your bill – normally PO Box 308, Fort Pierce, FL 34954.

6. Allow 5-7 business days for the mailed payment to reach them and be processed.

7. Keep the mailing receipt or request delivery confirmation for your records.

Mailing your payment can take longer to process but gives you a paper trail. Just mail it in plenty of time before the due date.

Paying at a Drop Box

St. Lucie County has secure utility payment drop boxes installed at several locations around the county for your convenience.

To use the drop boxes:

1. Place your check or money order in an envelope with your payment stub.

2. Write your St. Lucie County Utility account number clearly on the outside of the envelope.

3. Drop the envelope into any of the utility payment drop boxes. Locations are listed on your bill.

4. Your payment will be collected and processed within 1-2 business days.

5. Payments dropped off after hours or on weekends are collected the next business day.

This option lets you avoid lines at the county office. Just be sure to drop off your bill before the due date.

Paying In Person

You can also pay your utility bill in person at one of the St. Lucie County Utility Customer Service offices:

• 2300 Virginia Ave., Fort Pierce
• 1664 SE Walton Rd., Port St Lucie

To pay at the office:

1. Bring your current utility bill or know your account number.

2. Get in line to speak with a customer service representative.

3. Let them know you are there to pay your utility bill.

4. Provide your account details and preferred payment method – cash, check, or card.

5. Receive a printed receipt documenting your payment.

6. Payments made at the office before 3:30pm are posted same day.

Visiting the office allows you to pay your bill and speak to a representative in person. Just be sure to arrive before closing time.

Setting Up Auto Pay

For maximum convenience, you can enroll in automatic payments to have your utility bill paid directly from your bank account each month.

To set up auto pay:

1. Visit the St. Lucie County website and click on “Auto Pay Program.”

2. Download and print the auto pay enrollment form.

3. Complete the form providing your utility account number, bank details, and signature.

4. Attach a voided check and mail everything to the address on the form.

5. Payments will automatically be deducted from your bank account on the due date each month going forward.

With auto pay, you don’t have to remember to manually pay the bill every month. Just be sure you have sufficient funds in your account on the payment date.

Late Payments and Disconnection

If you miss paying your St. Lucie County utility bill by the due date, a late fee will be assessed. If the bill remains unpaid for an extended period, your services are subject to disconnection.

To avoid late fees and disconnection:

• Pay your bill in full by the due date each month. Due dates vary but are typically around the 20th of the month.

• If you anticipate difficulty paying on time, contact Customer Service immediately to set up a payment plan.

• If you miss a payment, pay the past due amount as soon as possible to avoid penalties.

• Make payment arrangements if you expect to struggle paying your bill going forward.

Payment Assistance Programs

If you are having trouble paying your St. Lucie County utility bill, assistance programs are available based on eligibility:

• Payment extensions – Additional time to pay your bill in full may be granted in qualifying hardship cases.

• LIHEAP – Financial assistance paying utility bills may be available for low-income residents through the Low Income Home Energy Assistance Program.

• Project WARM – Limited funds are available from Project WARM specifically for emergency utility bill payment assistance.

Contact St. Lucie County Utility Customer Service to learn more about these bill payment assistance options and how to apply.

Manage Your Utility Account Online

St. Lucie County offers an online customer portal where you can conveniently manage your utility services. With an online account, you can:

• Pay your utility bill online 24/7.

• Set up recurring auto pay from your bank account.

• Access billing history and payment receipts.

• Monitor daily water usage.

• Receive notifications regarding your account.

• Submit meter readings.

• And more!

Visit the St. Lucie County website to register for an online account and take control of your utility billing and payments.

In Summary

• St. Lucie County offers fast online payment, phone, mail, drop box, auto pay, and in-person utility bill payment options.

• Pay online for quickest processing or enroll in auto pay to have payments automatically deducted from your bank account.

• Call the Utility Customer Service number to pay over the phone. Have your account number ready.

• Detach payment stub from your utility bill and mail with check or money order to the billing address.

• Use one of the secure drop boxes around the county to drop off your payment.

• Visit a Utility Customer Service office in person to speak with a representative and pay your bill.

• Avoid late fees and service disconnection by paying