Having reliable electric service is essential for every home and business. As an Edmond Electric customer, it’s important to pay your electric bill on time each month. While Edmond Electric offers several payment options, one convenient method is to pay your electric bill over the phone.
In this article, we’ll provide the Edmond Electric bill pay phone number and walk through the steps to pay your electric bill by phone.
Edmond Electric Bill Pay Phone Number
To pay your Edmond Electric bill by phone, simply call:
Edmond Electric Bill Pay Phone Number (405) 359-4541
This number will connect you with the Edmond Electric Utility Customer Service team. They handle billing inquiries and payments for electric service, as well as water, wastewater, solid waste, and drainage provided by the City of Edmond.
The Edmond Electric bill pay phone number is available Monday through Friday from 7:30am to 5:30pm. Customer service representatives will guide you through the payment process over the phone during these hours.
What Information You’ll Need
When you call to pay your Edmond Electric bill, make sure you have the following information handy:
- Account number
- Service address
- Payment amount
- Credit/debit card or bank account information
Locate your account number on your latest bill or electric statement. Having this information ready when you call speeds up the payment process.
Pay By Credit Card, Debit Card, or eCheck
The Edmond Electric Utility Customer Service team can accept the following payment methods by phone:
- Credit cards – Visa, MasterCard, Discover
- Debit cards – with major card network logos
- eCheck – by providing your bank routing and account number
They do not accept cash payments over the phone. Fees may apply for credit/debit card payments. eCheck straight from your bank account is usually the most cost-effective option.
After providing your payment information, the customer service rep will process your payment to your Edmond Electric account right away while you are on the call.
Payment Confirmation and Receipt
Once your Edmond Electric bill payment is processed, the customer service representative can confirm that your payment went through and provide the payment confirmation number.
You can also request an email receipt to have a record of your phone payment. Payment receipts contain details like:
- Date/time
- Account number
- Payment amount
- Confirmation number
The receipt documentation is useful for your records so you know your bill is paid in full each month.
Payment Posting and Due Dates
Payments made over the phone before 5:00pm Monday to Friday are posted to your account the same day. Payments made after 5:00pm or on weekends will post the next business day.
To avoid late fees, your payment must be posted by the bill due date, so call a few days before your due date. The due date is printed on your electric statement. Late fees are typically around $10 per month.
Set Up Recurring Payments
For added convenience, you can arrange to have your Edmond Electric bill paid automatically each month when you call in. This saves you from having to manually pay each month.
Let the customer service agent know you’d like to establish recurring payments from your credit card or bank account. The payment amount will be withdrawn monthly on your bill due date.
Other Edmond Electric Bill Pay Options
In addition to phone payments, Edmond Electric offers these other payment methods:
- Online through Account Management on their website
- Mail by sending a check or money order
- In person at the Utility Customer Service Office
- AutoPay to have payments withdrawn automatically
- Drop box at the Utility Office
Explore which option fits your needs and preferences for paying your electric bill each month. The phone payment method provides a quick, convenient way to take care of your bill without leaving home.
Avoid Service Disruption
To keep your electric service active, your Edmond Electric bill must be paid in full by the due date every month without fail. If your account becomes 60 days past due, your power could be disconnected due to non-payment. This can be inconvenient and costly to restore service.
Stay on top of your electric account status by signing up for low balance alerts. Contact Utility Customer Service immediately if you anticipate issues paying your bill so they can discuss payment plans or assistance programs that may be available. Consistently paying your Edmond Electric bill on time prevents service interruptions.
Paying your Edmond Electric bill by phone is fast and convenient. Just call (405) 359-4541 during bill pay hours and have your account information ready. Choose your payment method when prompted and request an email receipt after payment. Pay on time before your due date to avoid late fees and maintain uninterrupted electric service. Consider enrolling in auto-pay to simplify bill payment each month.
Electric & Water Smart Meters
Safety is our highest priority. The Advanced Meters we will install meet the American National Standards Institute (ANSI) requirements and are certified by Underwriters Laboratories (UL). If the meters encounter equipment failure, such as a short circuit, certification will ensure they respond in a safe manner. As part of this certification, our meters are independently tested and inspected during the manufacturing process.
The meters use a low-powered radio to send your usage readings to the City of Edmond electric and water offices through a secure mesh network. This data is then processed and validated so you can see your previous days hourly usage, as well as long-term historical data. The meters will also notify us if there is an issue so we can better serve you.
In conjunction with a coming new web portal, this enhanced technology will allow you to access the previous days hourly usage for your water and electric service. Additionally, historical hourly usage will be available to view and graph. Various tools will help you track, compare, and monitor your usage so you can better control your utilities. In time, we will be offering additional programs and services under the Smart Choice program.
| Electric Smart Meter | Water Smart Meter |
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Edmond’s new online portal is here!
City of Edmond utility customers now have at their disposal a versatile tool that helps them better track and manage their utility usage as well as allow the City’s utilities to provide enhanced services and programs.
The Smart Choice program – which upgraded electric and water meters in both residential and commercial properties – now offers a new customer online portal: smartchoice.edmondok.gov. It replaces the former eCityExpress online portal and provides Edmond utility customers access to the most up-to-date information on their water and electric service usage.
Next-day and historical hourly usage data for electric and water service are available to view and graph. Various tools will help customers track, compare, and monitor their usage so they can better control utility usage and costs.
The new portal also has various new features, including ways to report and track service outages. Still available is all the useful information about customer bills, payment options, and more found on the previous portal site, but the new meter and tracking technology will provide more up-to-date data.
Existing customers will have to re-register their online account. To re-register, customers will need their customer account number, which can be found on their monthly utilities statement. Registration is required to access account-specific data, but payments can still be made without registration. Auto-draft and payment choices remain the same and any auto-pay settings previously in place with eCityExpress were not affected by the switch.
New customers or current customers who don’t have an online account can register at smartchoice.edmondok.gov.
Edmond Utility Payment Options
FAQ
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