Paying your monthly city utility bills is a necessary task for residents of Georgetown. Thankfully, the city offers convenient online payment options to easily pay your electric, water, trash, and other city bills from home
In this comprehensive guide, we’ll walk through everything you need to know about paying Georgetown utility bills online through the city’s self-service customer portal.
Overview of Georgetown Utility Billing
The City of Georgetown provides essential utility services like electricity, water, sewer, sanitation, and stormwater management to residents and businesses located within the city limits. Usage for these services is metered and billed monthly by the city’s Utility Billing Department.
Key things to know about Georgetown utility billing:
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Bills are issued around the 20th of each month
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Payment is due by the 10th of the following month
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Services billed include electric, water, sewer, sanitation, stormwater
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Accounts can be set up for automatic monthly payments
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Paperless e-billing is available for added convenience
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Late fees apply if payment is received after the due date
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Services may be disconnected for non-payment
Paying your Georgetown utility bill in full each month is important to avoid penalties and interruptions. The city offers fast, easy payment options online.
Checking Your Monthly Utility Usage
Before paying your Georgetown utility bill each month, it’s a good idea to log in and review your usage details. The city provides both website and mobile app access to view your consumption.
On the Website:
Visit Customer Care Portal and log into your account. Under Billing & Usage, you can see meter reads, compare month-to-month usage and view billing history.
On the Mobile App:
Download GTU Mobile from the app store. You can monitor daily usage, compare billing cycles and set usage alerts.
Regularly checking your consumption can help identify leaks or other issues early on. Review details each month before paying your bill.
Paying Your Bill Through the Customer Portal
The City of Georgetown offers a fast, secure Customer Care Portal to view and pay your utility bills online.
Follow these simple steps to pay online:
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Go to Customer Care Portal
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Log into your account with your username and password
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From the main dashboard, select “Pay Bill”
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Choose which services to pay and enter amount
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Provide credit/debit card or bank account info
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Review payment info and submit
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Payment confirmation will display
The online process only takes a few minutes. You’ll receive an email confirmation you can save for your records. Payments made by 11:59pm reflect the same day.
Setting Up Auto-Pay
For added convenience, you can enroll in auto-pay through the Customer Care Portal to have your utility bill paid automatically each month.
To enroll:
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Log into your account and go to “My Profile”
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Select “AutoPay Enrollment”
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Enter your bank account information
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Choose the payment date
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Review and submit the enrollment form
Once active, your monthly bill will be paid on the scheduled date without any extra steps needed. Make sure your account has sufficient funds.
Avoid Late Fees and Disconnection
Paying your Georgetown utility bill by the due date is important to avoid penalties:
- Late Payment Fee – 10% of your monthly bill
- Disconnection Fee – $25 per service disconnected
- Disconnected services may require a deposit to restore
Set calendar reminders each month so your payment arrives on time. Let the city know immediately if you expect payment issues – they can discuss options.
Customer Service for Utility Billing Help
If you ever have questions or concerns regarding your City of Georgetown utility services or billing, contact customer care:
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By phone at 512-930-3640
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Email [email protected]
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Chat online at Customer Care Portal
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Visit the walk-in center on 8th Street
Helpful agents can discuss payment arrangements, assist with online account issues, take payments, explain charges and answer any utility billing questions.
Summary
Paying your monthly utility bill ensures continuous services and avoids fees with the City of Georgetown. Through their Customer Care Portal, you can easily monitor usage, view charges, and pay your electric, water, trash, and other city services online in just minutes. Setup recurring payments for convenience, check usage regularly to spot issues, and contact customer service with any billing questions. Paying on time through the portal makes managing your Georgetown utility account quick, easy and stress-free!
If you are paying your water bill after 4:30 on the LAST Business day before shut off, you will need to add the $40 to your bill to avoid your water being shut off. If you do not pay the entire amount + the $40 fee your water will be shut off.
In Person
Feel free to use the drive up windon on the West side of the City Hall building, to pay with cash, check, or money order. Our hours are Monday – Friday, 8:30 – 4:30 pm.
Online Bill Payment
From our Residents page, choose payment options, and click the green “Pay Your Bill Now” button. The City of Georgetown offers online bill pay through a service called Allpaid. Credit, debit, and prepaid cards are accepted. Allpaid charges a convenience fee based on the amount of your bill. They also offer the convenience of calling in your payment to 1-888-604-7888. The convenience fee is substantially higher than paying online. CREDIT CARD PAYMENTS ARE FOR WATER BILLS ONLY.
Service Fees for Payments made Via Internet |
Service Fees for Telephone Assisted PaymentsCall Center/Live Agent |
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| Transaction Range | Service Fee Amount | Transaction Range | Service Fee Amount |
| $.01>$50.00 | $1.50 | $.01>$50.00 | $5.50 |
| $50.01>$75.00 | $1.75 | $50.01>$75.00 | $5.75 |
| $75.01>$100.00 | $3.00 | $75.01>$100.00 | $7.00 |
| $100.01>$150.00 | $5.00 | $100.01>$150.00 | $9.00 |
| $150.01>$200.00 | $7.00 | $150.01>$200.00 | $11.00 |
| For Each additional increment of $50.00, or portion thereof, add $1.75 | For each additional increment of $50.00, or portion thereof, add $1.75. | ||
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at leave five to seven business days before the due date.
Payment Drop-off Location
You may use our drop box on the West side of City Hall near the drive-up window, 24/7. The box is secure with payments coming right inside the building. If paying with cash, please use and envelope and write your name, address, and amount on the outside.
Payment Through Financial Institution Online Bill Pay
Many financial institutions offer their customers the ability to pay their bills via an online bill payment service (through your banks website). Normally, these services debit the customers checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customers account. Please consult with your bank for more information.
The City’s New Utility Billing System
FAQ
How do I contact the city of Georgetown utilities?
Who is the utility provider in Georgetown Texas?
What is the phone number for the city of Georgetown?
How much are utilities in Georgetown, Texas?
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Customer Charge (per month)
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Power Cost Adjustment (per kWh)
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Large General Service
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$175.00
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$0.01375
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Commercial & Industrial Service
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$350.00
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$0.01375
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Large Commercial & Industrial Service
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$510.00
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$0.01375
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Municipal Service
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$132.00
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$0.01375
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What is Georgetown Utility systems’ new online billing portal?
Georgetown Utilities Systems (GUS) has launched a new online billing portal that allows customers to pay their bill, track and compare usage, and receive timely information and updates by logging on to our new customer self service portal.
Where can I pay a utility bill in Georgetown?
You can pay your utility bill in Georgetown at the Georgetown Municipal Complex, located at 300-Industrial Blvd. Their hours of operation are from 8 a.m. to 5 p.m., Monday through Friday. Alternatively, you can call them at (512) 930-3640, Monday through Friday 8 a.m. to 6 p.m. for assistance.
Does Georgetown County provide a computer to make tax payments?
During the regular business hours of the Georgetown County Treasurer’s Office, we will provide a computer, which you may use to make tax payments on the Internet. Computers may also be available for use at other county facilities. We have chosen to use Official Payments Corporation to provide this credit card payment service.
Does the city of Georgetown call customers for utility disconnections?
The City of Georgetown does not call customers for utility disconnections. Delinquent accounts receive notices by mail. Welcome to our City of Georgetown’s new website! We’re excited to deploy a new website that is more user friendly and up-to-date.
Will Georgetown County return my tax payment?
Georgetown County will return any tax payment made for current taxes if there are prior year’s taxes outstanding. Any convenience fee paid will not be refunded. Please examine all of the information to determine if this method of payment suits your needs.
What departments are there in Georgetown County?
The following departments are in Georgetown County: Administration, Electric Utility Department, Engineering, Finance Department, Fire Department, Municipal Court, Planning & Community Development, Police Department, Public Works, Water Utilities Department, Community, Georgetown County Library, Stream WGEO Radio, Business, Bids/ RFPs, Economic Development.