The Sewerage & Water Board of New Orleans (SWBNO) provides water, sewer, and drainage services to residents and businesses in New Orleans. As a customer, you are responsible for paying your SWBNO bill on time each month to maintain uninterrupted service This comprehensive guide covers the various ways you can pay your SWBNO bill conveniently online, by phone, by mail, or in person.
Online Payment Options
Paying online is the quickest and most convenient way to pay your SWBNO bill You have a couple different options
Pay Through Your Online Account
The best option is to set up an online account on the SWBNO website. Through your online account, you can view your latest bill, see payment history, update account information, and pay instantly by debit/credit card or e-check.
Registering only takes a few minutes. You’ll need your 10-digit SWBNO account number and an email address.
Pay as a Guest
If you don’t want to create an online account, SWBNO offers guest payment. Simply enter your 10-digit account number, email address, and payment info without logging in.
Guest payment only works for credit/debit card payments. You cannot pay by e-check as a guest.
Pay by Phone
Call 1-855-729-2869 to pay your SWBNO bill over the phone using the automated payment system. You’ll need to enter your 10-digit account number and payment details.
Live customer service reps are also available 24/7 if you need help or have billing questions.
Pay by Mail
If you prefer to pay your bill by check or money order, mail your payment to:
SWBNO
P.O. Box 61840
New Orleans, LA 70161
Write your 10-digit SWBNO account number on the check or money order so your payment is applied correctly. Allow 7-10 business days for mailed payments to process.
Pay in Person
You can pay your SWBNO bill in person at one of two customer service locations:
- Main Office: 625 St. Joseph St., New Orleans, LA 70165
- East Bank Office: 8800 S. Claiborne Ave., New Orleans, LA 70125
Both locations accept cash, checks, money orders, and debit/credit cards.
Payment Assistance Programs
If you are struggling to pay your SWBNO bill, contact a customer service rep to ask about available assistance programs, including:
- Payment arrangements to spread balances over multiple months
- Bill discount programs for low-income households
- Temporary suspension of water shutoff due to financial hardship
Avoid Late Fees
SWBNO bills are due by the due date printed on your monthly statement to avoid a late fee. Make sure you pay on time, as late fees cannot be waived. Consider enrolling in autopay through your online account to ensure on-time payment.
Update Billing Address
If you move, log into your online SWBNO account to update your billing address. This ensures your bills and notices are sent to the correct location. You can also call customer service to provide new address information over the phone.
Handling Billing Disputes
If you find an error on your SWBNO bill, contact customer service right away to dispute the charges. Provide details about the incorrect charge or billing issue. Unresolved disputes can be escalated to management for further review if needed.
Payment Confirmation
Keep the payment confirmation number, receipt, or confirmation email after paying your SWBNO bill as proof of payment. Having payment confirmation is essential if any issue arises with your account.
Avoid Water Shutoff
If you cannot pay your SWBNO bill in full, call customer service immediately to set up a payment plan. Failure to pay may result in water service shutoff. Establishing an agreed-upon payment arrangement can prevent shutoff.
Paying your monthly SWBNO bill is easy and convenient through the various online, phone, mail, and in-person options. Use this guide to handle all aspects of your SWBNO payment process. Contact customer service if you ever have questions or issues.
YOUR SMART METER WILL UNLOCK EVEN MORE BENEFITS:
Once your new smart meter is installed, it will automatically send water use readings to your account. Your water use data will be at your fingertips without having to rely on us for a meter read.
Soon, your smart meter and your new customer account will give you more control over your water use and, ultimately, your bill.
Access your hourly water use data anywhere, anytime
Learn how your water use impacts your bill
Better understand your water use habits
Set up customized alerts to manage your budget
Catch leaks early on
Learn more about smart meters at www.swbno.org/Projects/SmartMetering
ACTIVATE YOUR NEW ONLINE ACCOUNT
Register in five minutes with these four easy steps:
- Visit https://myaccount.swbno.org
- Click “Existing Customer – Create a Profile.”
- Complete the form. Youll need your:
- Account number
- Last name or company name (as seen on your bill)
- Service address
- Preferred email
You can choose any username and password that meets the requirements—they do not need to match your previous login credentials.
- Click Submit.
Already have an online account with us? Youll need to activate your new account. To protect your data, we did not carry over your payment information. You’ll need to add your payment methods and set your preferences (such as AutoPay and paperless billing).
New Orleans City Council approves new Sewerage & Water Board billing regulations
FAQ
What is the emergency line for the sewerage and water board in New Orleans?
How much are water bills in New Orleans?
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Meter Size (Inches)
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January 2021
|
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2
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$19.71
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4
|
$49.29
|
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6
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$85.75
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|
8
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$113.61
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How do I pay my sewer bill in NJ?
What does the Swbno stand for?
How do I pay my Sewerage & Water Board bill online?
Click on View & Pay Your Bill Online and log in to your account. We accept Visa, Mastercard and checks. Note: Online Payments will be unavailable during scheduled maintenance hours. Click here to view scheduled maintenance hours. Automatic monthly payments are an easy, convenient, and safe way to pay your Sewerage and Water Board bill.
What’s new at the Sewerage & Water Board of New Orleans?
The Sewerage and Water Board of New Orleans is upgrading all customers’ online accounts. The new features will allow you to: To protect your data during this switch, we will erase billing information and turn off AutoPay and/or paperless bill preferences for all customers on November 15, 2024, at 6 a.m.
How do I pay a water bill in New Orleans?
Bills are not considered paid until received at the Sewerage and Water Board’s Cashiers Office. New Orleans, LA 70165 Hours: Monday – Friday, 8:00AM – 5:00PM This Office Accepts: Cash, Checks, Money Orders, Visa & MasterCard New Orleans, LA 70131 Hours: Monday – Friday, 8:30AM – 4:30PM
Why can’t I pay my water bills in New Orleans?
NEW ORLEANS — A problem with the online payments system prevented New Orleans residents from paying their water bills Wednesday. The New Orleans Sewerage & Water Board reported that the agency was working to fix the problem, but there is a temporary workaround to pay bills.
Can I get help paying my Entergy & New Orleans water bills?
You may qualify for a payment plan to help pay off your bill. The plan will let you pay off what you owe over several months. Other help for paying water and power bills. Call (504) 523-3755. If you need help paying your Entergy or New Orleans Sewerage and Water bills you may be eligible for assistance.
Why did the Sewerage & Water Board upgrade my online account?
On November 15, 2024, the Sewerage and Water Board of New Orleans upgraded all online customer accounts to improve your experience. This is part of our larger effort to modernize our utility and be more transparent about how bills are generated.