Living in Pembroke Pines? Then you’re likely familiar with paying your monthly utility bill to the city for services like water, sewer, and garbage pickup. As a resident, it’s important to understand your different options for paying this bill conveniently and on time. In this comprehensive guide, we’ll cover everything you need to know about paying your Pembroke Pines utility bill.
Online Payment Options
The easiest way for most people to pay their utility bill is online Pembroke Pines offers several online payment options through their Citizens Self Service (CSS) portal and website
Pay Online via Credit/Debit Card
You can make online payments via credit or debit card through the city’s website One thing to note is there is a 29% convenience fee for using this option,
Pay Online via E-Check
Another online option is to pay via E-check right on the city’s website, The convenience fee for e-check payments is lower at just $149 per transaction
Set Up Recurring EFT Payments
For the most convenience, you can sign up to have your utility bill payment automatically deducted each month via electronic funds transfer (EFT). To set up recurring EFT payments, you’ll need to log into the CSS portal online. This lets you avoid convenience fees altogether.
Pay In-Person
If you prefer to pay your utility bill in person, Pembroke Pines offers two main locations for in-person payments.
Utilities Customer Service Office
The Utilities Customer Service Office is located at 8300 South Palm Drive. You can visit this office Monday through Thursday from 7:00am to 5:45pm to make a payment in person. Cash, credit/debit cards, and e-checks are accepted.
City Hall Cashier Booth
There is also a cashier booth on the first floor of City Hall at 601 City Center Way. The hours at this location are Monday through Thursday from 7:15am to 5:00pm. All payment types are also accepted here.
Pay by Mail
The city still accepts utility payments by physical mail as well. To pay by mail, send your check or money order made out to the City of Pembroke Pines to:
PO Box 269005
Pembroke Pines, FL 33026
Be sure to include your 12-digit account number and the payment stub. This ensures your payment is credited properly.
After Hours Drop Boxes
If you need to pay your bill after normal business hours, there are three night drop box locations around the city that you can use. These boxes accept check or money order payments – no cash is allowed for security reasons.
The drop box locations are:
- Public Services Building: 8300 S. Palm Drive
- City Hall: 601 City Center Way
- West Pembroke Pines Police Department: 18400 Johnson Street
Payment Contact Information
If you ever have any questions or issues paying your Pembroke Pines utility bill, you can contact the Utilities Customer Service department:
Phone: 954-450-1060
Email: [email protected]
Website: https://www.ppines.com/1462/ONLINE-PAYMENTS-AND-PAYMENT-LOCATIONS
Payment Tips and Tricks
Paying your utility bill on time each month is important to avoid any late fees or service disruptions. Here are some tips and tricks to make the process smooth:
- Sign up for paperless billing to get due date reminders
- Mark your calendar with the due date each month
- Enroll in autopay or recurring payments to avoid missing payments
- Pay a few days early each month to avoid issues with weekends or holidays
- Update your contact information so the city can reach you about any payment issues
- Check your bill for accurate charges and water usage each month
Understanding Your Utility Bill
Before you pay your Pembroke Pines utility bill each month, it’s good to understand exactly what you’re paying for. Your bill will include charges for:
- Water usage based on your meter readings
- Wastewater services
- Solid waste/garbage collection
- Any stormwater fees assessed
- Taxes and franchise fees
- Any additional service charges if applicable
Usage charges will vary month to month based on factors like water consumption. Services like solid waste pickup are flat monthly fees. Review your bill carefully to ensure all charges are accurate.
Getting Help with Paying Your Bill
For residents who may struggle with paying their utility bills on time, Pembroke Pines does offer assistance programs:
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Payment arrangements can be set up for those having difficulty paying the full balance due.
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Limited emergency utility bill assistance is available for qualifying low-income households.
Contact the Utilities Customer Service department to learn more about these programs and get help if needed. They can be reached at 954-450-1060 or [email protected].
Moving In or Out? Important Utility Bill Tasks
If you’re moving into or out of an address in Pembroke Pines, you’ll need to notify the utilities department to start or stop service.
When moving in:
- Call 954-450-1060 immediately to transfer service to your name and avoid disconnection
- Provide your move in date so the account can be properly pro-rated
When moving out:
- Notify the city at least 3 days before your move date to schedule a final meter reading
- Provide a forwarding address for your final bill or deposit refund
- Consider scheduling a water turn off appointment to avoid lingering charges
Taking these steps ensures your utility billing is hassle-free when relocating in the city.
In Summary
Paying your monthly Pembroke Pines utility bill is fast and simple when you understand all the available options. From online payments to visiting City Hall in person to utilizing drop boxes, the city offers flexibility. Sign up for autopay, mark your calendar with due dates, and review bills closely. Reach out for assistance if ever needed. Follow the tips provided here for an easy, convenient utility payment process each month.
How To Pay Utility Bill Online
FAQ
How to pay utility bill for pembroke pines?
Where can I pay my utility bill in Tallahassee?
How do I pay my Pinellas County utility bill?
How do I pay for rent in Pembroke Pines?
Pay For Use our online portal to pay for rental fees. Sign up for automatic fund withdrawals or pay online. Accessibility assistance? The City of Pembroke Pines | 601 City Center Way | Pembroke Pines, FL 33025 | Phone: 954-450-1060
What’s new at City of Pembroke Pines utility?
City of Pembroke Pines Utility customers will now notice a new and improved Utility Billing System. This will allow accounts to be easily accessed and managed, enhancing the customer experience.
How do I add a utility bill account in Pembroke Pines?
When the user selects Add Utility Billing Account from the Pembroke Pines Online Accounts Main Menu (Fig. 3), the utility Add Utility Bill Account Screen (Fig. 10) will be displayed. On this screen the user is prompted to enter the Utility Account number and the house number portion of the service address.
How do I contact Pembroke Pines utility customer service?
To contact Customer Service: In person: 8300 S Palm Drive, Pembroke Pines, FL 33025 M-Th 7:00am – 5:45pm via phone: 954-518-9000 via email: [email protected] For after-hours, or if you are experiencing a Utilities emergency, please call 954-986-5011 Disclaimer
What is Pembroke Pines online account system?
Pembroke Pines Online Account System allows the user to receive their Utility bill by email, receive notification of payment by email and decide if they want to stop receiving paper bills. In order to successfully register for the Pembroke Pines Online Account System the user must have access to internet and a legitimate email address.
How do I create a city of Pembroke Pines Water Account?
If you already have an account, you just need to login to the City of Pembroke Pines Water site. City of Pembroke Pines Water accepts credit cards, debit, and direct deposit. Click here to login . Want to create a new account? You can create a new account on the City of Pembroke Pines Water website.