Living in the City of Santa Clara provides residents with reliable electric, water, sewer, and trash services. Paying your Santa Clara utility bill is now quicker and easier than ever with online and phone payment options.
The City offers a few different ways to pay your utilities bill to suit your needs and preferences. This article outlines the payment methods available and how to get started.
Pay Online
The simplest way to pay your Santa Clara utility bill is on the City of Santa Clara website, You can make secure one-time or recurring payments from your bank account or credit card,
To pay online, you’ll first need to create an account on the payment portal. Provide your Santa Clara utility account number, email address and create a password. The initial setup only takes a few minutes.
Once your account is created, you can login anytime to review your bill, see payment history, and schedule future payments. Online bill pay puts account management at your fingertips 24/7.
Pay by Phone
Don’t want to login online? No problem! You can pay your Santa Clara utility bill over the phone using the automated payment system.
Call (408) 615-2310 to securely pay your bill by credit card or electronic check. The automated system is available 24 hours a day, 7 days a week for your convenience.
Auto Bill Pay
For hassle-free bill payment, enroll in auto pay through the City of Santa Clara website. This authorizes recurring monthly payments directly from your bank account on the due date.
Auto pay ensures your utility bill is paid on time every month, avoiding any late payment fees. And it’s free to enroll!
Account Alerts
While logged into your Santa Clara utilities account online, update your preferences to enable email or text alerts. You can receive reminders when your bill is ready, payment confirmations, due date notices, and more.
Adding alerts helps you stay on top of account activity without having to login to your account as often.
Paying your utilities bill each month is now faster and more convenient than ever. Santa Clara offers modern payment options to fit your lifestyle. Go paperless and enroll in auto pay to maximize efficiency. Contact Santa Clara Utility Billing if you have any payment questions!
How do you Sign up for Utilities?
What are my payment options? You can pay by check, Credit Card, Money Order, Cashiers Check Equal Pay: Residential customers can now take the guesswork out of budgeting for your utility bill. With hot summers and cold winters, sometimes it is hard to predict what your utility bill will be each month. With the Equal Payment Plan, the bill is figured by taking the prior 12-month actual charges to calculate the new average for the equal pay amount. Your meter will continue to be read each month. This plan has three requirements.
- You must have 12 months of history at the current utility location.
- Your account must be current.
- You authorize Santa Clara City to debit your checking account for the monthly equal pay amount.
If you would like to participate in the Equal Monthly Payment Plan, please click the following link, (form tab) or contact the City at 435-673-6712 and request an application, or applications are available at our offices located at 2603 Santa Clara Drive.
Water Base fee – Base fee helps to cover the fixed costs to the city’s water company, such as pumps, storage facilities, and distribution system. It covers the water system (city’s water pipelines and distribution of water) to the city’s customers.Water Consumption – Accounts for the water used and is added on top of the Water Base Fee. The city has a tiered water rate system, which increases in cost the more water that is used. Various sized meters will have multipliers added to the meter to track the consumption. Your typical ¾” residential water meter has a multiplier of ten, meaning you take the consumption usage figure and times it by the multiplier to get the total gallons used for the billing-cycle. The Washington County Water Conservancy District passed a 10 cents per 1,000-gallon water rate increase effective July 1, 2022. This increase has been built into the newly adopted tiered water rate structure. This new tiered water rate structure was adopted in part to encourage water conservation, but at the same time keeping rates competitive for indoor water use.
| BASE RATE | $37.25 | # OF GALLONS |
|---|---|---|
| 0-9000 Gallons | 1.05 | per 1,000 gallons |
| 9001 – 16000 | 1.58 | per 1,000 gallons |
| 16001 – 23000 | 1.83 | per 1,000 gallons |
| 23001 – 30000 | 2.58 | per 1,000 gallons |
| 30001 – 36000 | 3.23 | per 1,000 gallons |
| 36001 & Up | 4.53 | per 1,000 gallons |
| MONTHLY BASE CHARGE | ||
|---|---|---|
| METER SIZE | RATE | # OF ERU’S |
| 5/8 x 3/4″ & 3/4″ | $37.25 | 1 |
| 1″ | $62.85 | 1.8 |
| 1 1/2″ | $133.25 | 4 |
| 2″ | $229.25 | 7 |
| 3″ | $517.25 | 16 |
| 4″ | $933.25 | 29 |
WCWCD Excess Water Use Surcharge Santa Clara has approved the Conservancy District’s increase in the Excess Water Use Surcharge for new connections to the District’s regional system connecting on or after January 1, 2023.
Washington County Water Conservation District In addition to existing water rates, beginning January 1, 2023, fees for high water use will be assessed to users who exceed a monthly water use threshold. The monthly water use threshold is based on the date the user’s impact fee was paid. Users who paid an impact fee on or prior to December 31, 2022 will be assessed $1 per 1,000 gallons for excess use while users who paid an impact fee on or after January 1, 2023 will be assessed $10 per 1,000 gallons for excess use. The collected fees will fund conservation initiatives. Click here for details.
Excess Water Use SurchargeIn addition to existing water rates, beginning January 1, 2023, fees for high water use will be assessed to users who exceed a monthly water use threshold. The monthly water use threshold is based on the date the user’s impact fee was paid. Users who paid an impact fee on or prior to December 31, 2022 will be assessed $1 per 1,000 gallons for excess use while users who paid an impact fee on or after January 1, 2023 will be assessed $10 per 1,000 gallons for excess use. The collected fees will fund conservation initiatives.
| Thresholds for Residential Connections | |||||
| Date | Water type* | Winter (Dec-Feb) | Spring (Mar-Apr) | Summer (May-Sept) | Fall (Oct-Nov) |
| Impact fees paid on or before December 31, 2022 | Potable only or potable with secondary | 36,000 gallons per month | 36,000 gallons per month | 36,000 gallons per month | 36,000 gallons per month |
| Impact fees paid on or after January 1, 2023 | Potable only | 8,000 gallons per month | 15,000 gallons per month | 20,000 gallons per month | 15,000 gallons per month |
| Potable with secondary | 8,000 gallons per month | 8,000 gallons per month | 8,000 gallons per month | 8,000 gallons per month | |
*Potable water is treated to drinking water standards. Secondary water is untreated water used for irrigation purposes.
| Thresholds for Non-Residential Potable Connections | |||||
| Meter Size | Monthly Threshold | ||||
| 3/4″ meter | 36,000 gallons per month | ||||
| 1″ meter | 80,000 gallons per month | ||||
| 1.5″ meter | 260,000 gallons per month | ||||
| 2″ meter | 420,000 gallons per month | ||||
| 3″ meter | 850,000 gallons per month | ||||
| 4″ meter | 1,400,000 gallons per month | ||||
| 6″ meter | 2,600,000 gallons per month | ||||
| 8″ meter | 4,200,000 gallons per month | ||||
Current Fee: $1.75
Wastewater is used water. It includes substances such as human waste, food scraps, oils, soaps and chemicals. In homes, this includes water from sinks, showers, bathtubs, toilets, washing machines and dishwashers. Businesses and industries also contribute their share of used water that must be cleaned.
Current Sewer Rates: Residential – $26.05 Commercial – $32.65
How many cans do I get and how do I request them? Residential waste service includes up to 2 waste containers and 1 recycling container if in an area serviced by curbside recycling. Please refer to the lid of the BluCan container to help our program be successful and keep costs low. Additional containers are available for an additional service fee upon request by calling our office at 435-673-2813. For new residences needing cans, or to have your cans repaired or replaced, call our office or fill out this form.
List of Recycling Materials Accepted:Aluminum cans Cardboard – i.e.: packaged food boxes, shipping boxes, etc. (No greasy boxes) Mixed paper – i.e.: Junk mail, magazines, paper bags, and paper packaging, etc. Plastic #1 and #2 – i.e.: Water bottles, milk jugs, detergent bottles, etc. (Hint: look at the bottom of the container for a number 1, 2, … located inside the recycling symbol.) (No plastic bags) Steel food cans – i.e.: tuna fish cans, #10 food storage cans, etc. Please do not place your items to be recycled in bags, they should be placed directly in the Binnie or in the BluCan recycling container as separate items! Glass – Should only be taken to the Binnies and not be placed in the BluCan container!!!
Location of Recycling Bins: Gubler Park – Southeast Corner Parking Lot
The City Will Begin Accepting Utility Payments Through Drive-thru Window
FAQ
What is the phone number for Santa Clara Electricity?
Who provides electricity in Santa Clara CA?
How do I pay in Santa Clara?
Pay with your credit card (VISA, MasterCard, American Express, or Discover) over the phone anytime day or night, 408-615-2300. Pay with a check or money order made out to the City of Santa Clara. Mail your payment to the address below.
Why is Santa Clara a good place to start a business?
The City has owned and operated its own electric, water and sewer utilities for over a century. Lower utility rates and high standards of service have encouraged the relocation and growth of businesses in our community. Rules, regulations, rates and fees adopted by the Santa Clara City Council.
How do I use the city of Santa Clara ACH payment option?
The City of Santa Clara’s ACH Enrollment Form must be fully completed and processed by the City of Santa Clara in order to be used as a payment option. A stipulation of emailing the City of Santa Clara (on the day of transfer) must be agreed upon in order to take advantage of this payment option.
What is a Santa Clara utility bill scam?
Fraudsters are calling Santa Clara residents requesting payment using cash, credit card or gift card for their utility bill. In some cases, residents have also been asked for personal identifying information, such as their social security number. This is a scam.
Does Santa Clara have an excess water use surcharge?
Santa Clara has approved the Conservancy District’s increase in the Excess Water Use Surcharge for new connections to the District’s regional system connecting on or after January 1, 2023. In addition to existing water rates, beginning January 1, 2023, fees for high water use will be assessed to users who exceed a monthly water use threshold.
How do I pay my utility bill online?
We now offer online bill payment. It’s fast and easy. After you have created your “My Utilities Account: Login and select Billing from the top menu bar. Choose “Automated Payments” from the drop-down menu. Check the “Pre-Authorize Payments” box. Select either the “Credit card plan” or “Bank plan” payment option, depending on your preference.