As a longtime resident of Volusia County, Florida, paying my monthly water and sewer bill is just part of my regular routine. But I know for new residents or snowbirds flocking south, navigating utility payments can be confusing at first.
In this comprehensive guide, I’ll walk through everything you need to know about paying your Volusia County utility bill. We’ll cover setting up an online account, payment options, assistance programs, and avoiding late fees. Whether you just moved to the area or are a lifelong local, read on to simplify utility bill pay.
Volusia County Utility Services
Volusia County provides water and sewer utility services to residents and businesses throughout the county They bill monthly for your usage of
- Water
- Sewer
- Reclaimed water
As a customer, you receive a monthly statement outlining your utility charges and any special fees. Understanding what’s on your bill is the first step to paying it properly.
Ways to Pay Your Volusia Utility Bill
When it’s time to pay your bill Volusia County offers several convenient payment options
- Online
- Phone
- AutoPay
- In person
Let’s explore each of these methods so you can choose what works best for you.
Paying Online
The fastest way to pay is through Volusia County’s online payment portal. You can set up a secure online profile connected to your account. Then you can view statements, see payment history, and pay bills electronically 24/7.
The online system accepts Visa, Mastercard, Discover, American Express, or e-checks without additional fees. You can also go paperless by opting for email-only billing.
Paying by Phone
To pay by phone, you can call Volusia County’s automated payment line at 866-935-7848. The IVR system is available 24 hours a day for your convenience. You can also set up recurring payments over the phone.
Paying by Mail
If you prefer to mail in a check or money order, send your payments to:
Volusia County Water Resources
PO Box 969
Daytona Beach, FL 32120-0969
Be sure to allow 7-10 business days for standard mail delivery to avoid late fees.
AutoPay
The easiest option is to set up automatic payments through Volusia’s online portal. Your bill will be paid automatically each month on the due date using your preferred payment method. This ensures you never miss a payment.
Paying In Person
You can also pay your utility bill in person at Volusia County’s billing office located at:
Volusia County Administration Building
123 W Indiana Ave
DeLand, FL 32720
The office is open Monday-Friday from 8am-5pm, excluding holidays. In-person payments by cash, check or card are accepted.
Avoiding Late Fees
Now let’s talk about avoiding those pesky late fees. Here are some tips:
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Mark your due date on your calendar and set bill reminders. Due dates vary.
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Enroll in AutoPay to have payments processed automatically.
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Opt for paperless billing to receive due date alerts by email.
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Pay a few days early online to ensure on-time payment.
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If mailing payment, allow 7-10 business days for delivery.
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Contact Volusia BEFORE the due date if you need a payment extension.
Staying organized with reminders and AutoPay enrollment helps prevent late payments and penalties. But if an issue arises, reach out to Volusia before the deadline for assistance.
Payment Assistance Programs
Volusia County partners with local organizations to offer utility payment assistance grants for customers in need, including:
- Low-income seniors
- Families with children
- Individuals with disabilities
If you’re struggling to cover costs, contact Volusia at 866-935-7848 to learn about available assistance programs. They also work with residents directly to set up personalized payment arrangements if necessary.
Getting Started with Online Bill Pay
Ready to start paying your Volusia utility bill online? Just follow these simple steps:
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Visit Volusia County’s online payment portal.
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Click “New Users Sign Up Here” to create an account.
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Enter your 10-digit account number and service address zip code.
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Create your username and password.
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Accept the terms and conditions.
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Input your contact information to verify account ownership.
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Securely store payment details (card number or bank account).
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Review your account dashboard and make your first online payment!
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Consider enrolling in AutoPay and paperless billing.
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Receive confirmation email for your records.
With Volusia’s convenient online portal, you can now manage utility payments on your schedule. No more waiting on hold or tracking down paper bills. For account support, call Volusia County at 866-935-7848. But for fast, easy payments 24/7, go online!
Volusia County offices will be closed on Dec. 25 and Jan. 1, in observance of the holidays.
Director Michael Ulrich [email protected]
West Volusia 386-943-7027
Customer Service 386-736-5971
Repairs Office hours: Monday through Friday 8 a.m. to 4:30 p.m. 386-822-6465
Emergency repair service (after hours and weekends) 800-255-2069
Access your utility account
Q. How do I sign up to view my statements online?
A. It’s easy. From the login page, select “New User”, Enter you billing ID from your latest bill, it will be the number listed on the second line in the right hand corner of your bill. Please enter as it appears with the space after the first four digits. Then enter your last name or the name of the business, choose a user name and password, enter your email address and select a security question. Once you have entered this information, click on the submit button. You will directed to verify your email account then you will be able to login to view your statement.
Q. Will my statement be e-mailed to me?
A. No. For security purposes your statement can only be accesses through our secure web portal. You will be given the option to receive email notices for your statements if you desire when you first log into Webshare or can choose to do so at a later date. You do not have to chose the e-mail option in order to view your bill online.
Q. Will my mailed statement stop automatically?
A. Yes, when you choose to receive your notification via e-mail your mailed statements will stop and you will receive an email notification that your statement is ready to view.
Q. Can I go back to mailed statements?
A. Yes, should you need to revert to a printed and mailed statement, go to Manage accounts/E Statements and remove the check mark from the paperless statements box. Your statement will be mailed to you beginning with your next regular billing.
Q. What will my statement look like?
A. The statement will be exactly like the statement you receive in the mail.
Q. When will I see my first statement?
A. You will be able to view your statements going back to September 2014 as soon as you register and log in.
Q. How will I view my statement?
A. Click on the View Statements link and you will be able to chose the statement you want to view. The most recent bill will be at the top of the list.
Deltona Water Bill Pay System
How do I pay my Volusia County water & sewer bills?
Individually owned auto tag and boat decals expire at midnight on your birthday. Pay your Volusia County water and/or sewer bills online through Payment Express. A convenience fee is charged for using the service. To pay by telephone call: 1-888-283-1127.
What does Volusia County Water Department do?
This division is responsible for maintaining and repairing gravity lines, force mains, and the drainage system in Daytona Beach, Florida. Provides water utility services to the Daytona Beach area, with payment options including online, phone, and mail. Looking for Volusia County Water Department billing, payments & services?
Does Volusia County have water & sewer service?
Government Public Utilities Water Utility Sewer Utility Customer Service Volusia County Water & Utility, located in DeLand, Florida, provides water and sewer services to Volusia County residents. Customers can pay their bills by phone, online, or by mail. The company offers customer service via phone or email.
How do I mail a payment to Volusia County Treasury & billing (utilities)?
You may mail your payment to our payment center at Volusia County Treasury and Billing (Utilities), 125 W. New York Ave., Room 120, DeLand, FL 32720. There is no cost for this service other than the price of a stamp. Please mail your payment a minimum of five working days before your due date to ensure timely payment.
What services does Volusia County offer?
Provides water and sewer services to Volusia County residents, with payment options including phone, online, and mail, and customer service available via phone or email. Looking for gas, power, electric & light payments & service in Volusia County, FL?
Does Volusia County utility charge a fee?
There is no charge for this service currently. Billing address to provide to your bank is Volusia County Utilities, 123 W. Indiana Ave., Room 402, DeLand, FL 32720-4602. You may make payment by automatic checking withdrawals (ACH). You can sign up for automatic payment by printing this form.