Having reliable electric service is essential for homes and businesses in the Rockwood, Tennessee area Rockwood Electric Utility (REU) provides this important service and bills customers monthly for usage As a customer, it’s your responsibility to pay your electric bill on time each month. REU offers multiple convenient payment options to choose from.
In this comprehensive guide, we’ll explain everything you need to know about paying your REU electric bill online, by phone, by mail or in person
Overview of Rockwood Electric Utility
Rockwood Electric Utility is the municipal electric provider for the city of Rockwood, Tennessee and surrounding areas. Some key facts about REU:
- Provides electric service to over 5,000 residential and business customers
- Owned by the city of Rockwood
- Governed by the Rockwood Electric Utility Board
- Maintains over 300 miles of power lines
- Member of Tennessee Valley Authority (TVA) power program
Understanding REU is the electric company billing you each month is the first step. Next, let’s look at the payment options available.
Pay Online
The fastest and most convenient way to pay your REU electric bill is online through the customer portal.
To get started, go to https //rockwoodelectric.utilitynexus.com and either login to your existing account or register for a new account.
Once logged in, you can:
- View current and past electric bills
- Check your usage history
- Make a one-time payment
- Set up recurring auto-pay
- Receive paperless e-bills
Online payments can be made by debit/credit card or e-check. There is a $5,000 monthly limit for card payments. Paying online is secure, simple and the best option if you want to save time.
Pay by Phone
REU offers a toll-free automated phone payment system at 1-866-549-4394. To use it, you’ll need your 10 digit account number and postal code from your latest bill.
The IVR system is available 24/7 and accepts Visa, MasterCard, American Express, and Discover cards. It provides instant payment confirmation.
While not as fast the online portal, the IVR system is handy if you don’t have your bill handy or just want to make a quick one-off payment.
Pay by Mail
Paying your electric bill by mail is always an option with REU. Simply fill out the payment stub attached to your paper bill and mail it with a check or money order.
When paying by mail, be sure to:
- Use the return envelope provided with your bill
- Include payment stub to ensure proper crediting
- Mail at least 5 business days before due date
The mailing address for REU payments is:
Rockwood Electric Utility
PO Box 549
Rockwood, TN 37854
Allow enough time for postal delivery to avoid late fees. Mailing delays do occasionally happen.
Pay in Person
You can pay your REU electric bill in person at either of these locations:
Rockwood Office
341 W Rockwood St
Rockwood, TN 37854
Kingston Office
525 N Kentucky St
Kingston, TN 37763
Both offices are open Monday-Friday from 8:30AM to 4:30PM, excluding holidays. In-person payments can be made by:
- Cash
- Check
- Money order
- Debit/credit card
Be sure to bring your entire REU bill so the payment can be properly applied to your account. The staff will provide you with a receipt. Payments left in the drop box after hours are also accepted.
Payment Due Dates
REU electric bills are typically due within 15 days of the statement date. The specific due date is printed on your bill.
Paying after the due date results in a late fee being added to your account. Repeated late payments can also negatively impact your credit.
Get in the habit of paying your bill as soon as you receive it to avoid any late fees. Mark the due date on your calendar as a reminder.
Budget Billing
REU offers a budget billing plan that lets you pay a fixed amount each month to avoid seasonal spikes. To enroll, complete the Budget Billing form and submit it to the utility office.
This plan averages your usage over the past 12 months to calculate your budget amount. Keep in mind that you must still pay the full account balance each 12th month when it settles up.
Budget billing prevents electric bill surprises by evening out payments over the year. Contact REU to learn more and sign up.
Moving In or Out
If you are establishing new electric service with REU, you’ll need to contact their office to have service connected in your name. Provide your move-in date and information.
When moving out, notify REU at least 3 days before your move date to schedule a final meter read. This ensures you only pay for power while living there. Provide a forwarding address to send the final bill.
Handling this when moving minimizes confusion over who owes for service at the property. Don’t leave it until the last minute.
Payment Assistance
If you are struggling financially and unable to pay your REU bill, the following programs may be able to help:
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LIHEAP: Helps cover home heating and cooling costs. Call 865-376-5554.
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THDA: Offers emergency bill payment help for eligible applicants. Call 865-376-5554.
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Salvation Army: May provide utility bill assistance. Call 865-376-5554.
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Needlink: Provides information on various utility assistance options. Call 211 from any phone.
Don’t let an unpaid electric bill spiral out of control. Seek help from these organizations if needed to maintain uninterrupted service.
Contact Customer Service
REU customer service staff are available if you have any questions about billing, payments, outages or other needs:
Phone: 865-354-0514
Email: [email protected]
In Person: Rockwood or Kingston offices
Let the utility know immediately if any payment issues occur so they can help avoid service disruption. Communication is key.
Key Takeaways on Paying REU
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REU provides electric service to Rockwood, TN area
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Online, phone, mail, in-person payment options
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Due 15 days after statement date to avoid late fees
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Budget billing available to stabilize payments
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Moving requires connecting/disconnecting service
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Payment assistance programs can help if needed
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Contact REU with any billing or payment questions
Paying your REU electric bill promptly is an essential responsibility. This guide outlined the many payment methods and policies to know. Maintaining positive payment status ensures continuous, reliable electric service.
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How do I pay my Rockwood electric utility bill?
Rockwood Electric Utility offers customers the convenience of paying their bill online or by telephone Interactive Voice Response. REU offers several convenient ways to pay your bill. You will find a return envelope included in your monthly bill.
What is Rockwood Electric Utility?
Rockwood Electric Utility is a power company that serves all of Rockwood and Kingston and portions of Roane, Morgan, and Cumberland counties. With crews on call around the clock every day of the year, they ensure the necessary repairs are made safely and efficiently.
What is the thinking of others program at Rockwood electric utility?
12 years ago we started a Thinking of Others Program at Rockwood Electric Utility. This program has been very successful helping hundreds of customers with their electric bills. If you want to be part of or opt out of this program, please contact Rockwood Electric Utility at 865-717-5400.
Does Rockwood have a resale contract with TVA?
Rockwood Electric Utility has adopted the following rules, regulations, and rate schedules which are consistent with its contract with TVA for the resale of electric power to its consumers. These will apply to all class types of service requested whether by contract or other agreements.
How do I pay my utility bill online?
REU offers 24 hour online bill payment using Visa or MasterCard. This is an easy and convenient way to pay your utility bill. If you prefer to make your credit card payment by phone, please call 866-549-4394 Payment information will be kept confidential and will not be used for any purpose other than transactions.
How do I apply for a rental property in Rockwood?
Information may include, but is not limited to the following: 1. Apply in person at the Rockwood or Kingston Office. 2. Have a current rent receipt or lease agreement if you are renting; if buying, we must see proof of purchase. 3. A valid ID is required. 4. All fees must be paid at the time an application is made for service.