Paying your utility bill to the City of Fountain just got more convenient with online bill pay Skip the trip to City Hall by managing your account and making secure payments from your computer or mobile device Read on to learn how easy and quick the online payment process is.
Benefits of Paying Online
Opting for online bill pay offers many advantages
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Convenience – Pay anytime, anywhere in just minutes. Avoid driving downtown or mailing payments.
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Efficiency – Online payments post instantly to your account, so you don’t have to worry about delays.
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Security – Payment portal uses encryption and other measures to keep your data safe.
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Accessibility – Check your balance and payment history 24/7 by logging into your account.
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Control – Set up autopay, paperless billing, text/email notifications, and more.
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Cost Savings – No fees for paying online so you keep more money in your pocket.
With a few clicks, you can manage payments and account details from home in your pajamas!
Getting Started with Online Bill Pay
Ready to start paying your utility bill online? Follow these simple steps:
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Visit the Payment Website – Go to the City of Fountain website and find the link for online bill pay.
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Register for an Account – As a first-time user, click “Register” to create your online account. Enter your account number, email, password, etc.
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Log In – On return visits, log in with your email and password. No account number needed once registered.
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View Your Balance – Your current amount due will display. Verify it matches your latest bill.
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Enter Payment Details – Select payment method, enter card or bank account details, choose full or partial payment, etc.
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Submit Payment – Carefully review all details before clicking submit.
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Receive Confirmation – You will see a confirmation page and receive an email after successful payment.
That’s all it takes to pay your utility bill instantly online! The whole process can be done in just a few minutes.
Payment Options
The City of Fountain offers various ways to pay your utility bill:
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Online – Pay by credit/debit card or e-check through the payment portal 24/7.
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Phone – Call 1-844-846-6815 to pay via automated phone system anytime.
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Mail – Send check or money order to the payment address printed on your bill. Allow 7-10 days.
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In-Person – Visit City Hall during business hours to pay by cash, check or card.
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Drop Box – Place your payment in the drop box outside City Hall after hours.
Choose the most convenient method for you each month. Online and phone payments allow instant processing while mail may take a few days to post.
Payment Policies
Before submitting payment online, please note:
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Accounts with past-due balances will incur late fees, so pay on time.
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Partial payments are accepted but any remaining balance stays outstanding.
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Payment history and receipts are available through your online account anytime.
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Payments are posted instantly after approval so your account reflects the updated balance.
Following these policies will help payments process smoothly each month. Contact Customer Service with any questions.
Account Management Tools
In addition to payment options, your online account provides many useful features:
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View real-time account balance and payment history
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Update contact information and billing preferences
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Sign up for paperless e-bills and autopay
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Monitor daily water usage
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Submit meter readings
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Request service turn-on/shut-off
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And more!
Accessing your account online allows you to manage all aspects of your utility services.
Payment Assistance Programs
If you are having trouble paying your utility bill, the City of Fountain has resources that may be able to help:
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Payment plans – Set up monthly installments to pay off past-due balances over time.
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Extensions – Request a payment due date extension if needed in certain situations.
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Aid programs – Federal, state, and local assistance programs provide grants and discounts. Learn if you qualify.
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Budget billing – Pay a fixed amount each month to even out seasonal highs/lows.
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Conservation – Rebate programs available for installing water-efficient appliances to help lower usage and bills.
Please call Customer Service to discuss bill payment assistance options so you can avoid disruption of your utility services.
Go Paperless!
Want to go green while simplifying bill payment? Sign up for paperless billing when you register your online account!
Benefits of e-bills include:
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Receive bill via email as soon as it generates
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Access your bill from anywhere securely
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Avoid clutter of paper bills piling up
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Reduce environmental impact
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Reminder emails ensure you never miss payment deadlines
Cut the clutter and unsubscribe from paper bills by enrolling in paperless billing today!
Start Paying Online Now
Paying your City of Fountain utility bill online is fast, easy, and secure. Sign up for online bill pay today to simplify managing your account while saving time and money each month.
My Account LoginUser Name Password Remember me
Creating a User Name gives you access to your account details and some great tools including:
- – View Meter consumption data
- – View and Pay your bills online
- – Review your transaction and payment history
- – Analyze and download electricity and water usage
- – Add multiple accounts to your web profile
- – Report power outages
Before you get started, please have your most recent bill handy to complete the registration form.
Online Water Bill Payment System How To
FAQ
What is the phone number for City of Fountain utilities bill payment?
Does fountain have a new online utility portal?
Carl Christian, deputy utilities director and electric department superintendent for the city of Fountain, left, and Curtis Mitchell, Fountain utilities director, on site at a substation. Despite hiccups during the debut, the city of Fountain says its new online portal for utilities is now up and running.
Does fountain utilities offer utility bill payment assistance?
Utilities Payment Assistance Fountain Utilities offers utility bill payment assistance through its Lighten the Load Program. Lighten the Load is a voluntary contribution program which provides assistance to individuals and families with temporary, short-term payment of their utility bill. For more information, please click Lighten the Load.
Where can I make a payment in Fountain?
Call (719) 322-2010 or come in to our walk-in cashier location for assistance. The payment drop boxes located at the Fountain Police Department, Pikes Peak National Bank, and Fountain City Hall were closed. Note: Payments deposited in Payment Drop Box locations after 7am will be posted to your utility account the following business day.
Does fountain utilities offer a convenience fee?
A convenience fee may apply. Fountain Utilities offers a Budget Bill Plan to residential customers which provides convenient set monthly payments for utility services. For more information and eligibility, please contact our office at (719) 322-2010. An ACH allows customers to pay bills automatically from their bank account.
How do I set up a payment account at Fountain water?
You can create a new account on the City Of Fountain Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account?
How do I get a water bill in Fountain Valley?
You may also elect to receive your Utility Bill via e-mail. Please contact the Water Department at (714) 593-4420 to sign up for this service. Click: For information about your Water Meter and how to check for a Water Leak. Phone Service Note: Depending on where you live in Fountain Valley, your phone service is provided by one of the following: