Living in the beautiful city of Canby, Oregon provides residents with top-notch city services But paying your monthly utility bill is a must to keep services running smoothly Luckily, Canby offers easy and convenient ways to pay your electric, water, sewer, and other city bills.
In this comprehensive guide, we’ll cover everything you need to know about paying city bills in Canby, including online payments auto-pay, mailing drop boxes, and more.
Online Bill Pay with Canby Utility
The easiest way to pay your Canby utility bill is online through the Canby Utility website You can pay immediately with no registration required using the “Quick Pay” option, Just have your account number handy
For added convenience, create an online account on the Canby Utility website. This allows you to:
- View account balance and payment history
- Sign up for paperless billing
- Set up automatic monthly payments
To pay online, Canby Utility accepts credit cards, debit cards, and eChecks from your bank account. There is a small 2.95% fee for credit/debit card payments, but eCheck payments are completely free.
Automatic Payment Options
Never forget a payment again by setting up automatic monthly bill pay with Canby Utility.
You have two choices for auto-pay:
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Bank account withdrawals – Complete the authorization form to pull payments directly from your checking account each month. This is a free option.
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Credit/debit card – Call Canby Utility or visit their office to provide card details. Payments will be automatically charged each month. Small card processing fees apply.
Autopay means one less bill to think about. Your payment will always process on time, preventing late fees and service disruptions.
Pay by Mail
If you prefer to mail in your utility payments, send your check or money order to:
Canby Utility
PO Box 1070
Canby, OR 97013
Be sure to include your remittance slip and write your account number on the payment to ensure proper processing.
Mailed payments must be received by the due date to avoid late fees. Allow 3-5 business days for delivery.
Drive-Through Drop Box
For a fast and contactless payment option, use the 24/7 drive-through drop box located outside the Canby Utility offices at 1265 SE 3rd Ave.
Simply put your check or money order in an envelope with your remittance slip and account number. Payments dropped before 5:30pm are processed same-day.
Pay by Phone
Canby Utility offers a few different ways to pay your bill over the phone:
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24/7 automated line – Call toll-free 1-877-885-7968 and use the automated system to make a payment any time day or night.
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Live agent – Call 503-266-1156 Monday-Thursday 7am-5:30pm to speak with a customer service rep and process your payment.
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Your bank – Many banks allow you to pay bills by phone. Just contact your bank to set up Canby Utility as a payee.
Phone payments can be made with your bank account, credit card, or debit card. Apply same processing fees as online payments.
Pay in Person
You can pay your utility bill in person at the Canby Utility office located at 1265 SE 3rd Ave in Canby.
In-person payments can be made Monday-Thursday 7am-5:30pm. Bring your remittance slip and payment method. Cash, checks, money orders, and cards are accepted.
For fastest service, use the drive-through drop box instead of coming inside. But customer service reps are available if needed.
Payment Deadlines and Late Fees
Utility bills from Canby Utility are either monthly or bi-monthly. Payment must be received by the due date printed on your bill to avoid penalties.
If payment is not received on time, a late fee is assessed to the account. Late fees vary but are typically around $10 per occurrence.
Online payments, drop box payments, and auto-pay prevent late fees by always processing on time. But mailed payments can be delayed, so mail at least 5 business days before your due date.
Getting Account Alerts
Using the Canby Utility online account portal, you can set up email or text alerts related to your account. Useful alerts include:
- Payment received
- Payment failed
- Bill ready
- Bill past due
- Usage threshold exceeded
These alerts ensure your utility account never slips through the cracks. Get notified when bills are ready, payments go through, or your balance becomes overdue.
Avoid Service Disruptions
The ultimate benefit of timely utility bill payment is avoiding service disruptions. If a balance goes unpaid for too long, Canby Utility may disconnect services.
Having your power or water shut off is extremely disruptive and totally avoidable. Pay online, set up auto-pay, use the drop box, or call in your payment to avoid issues.
Keeping your Canby utility account current through timely payment ensures uninterrupted access to the essential services you rely on.
Alternative Payment Locations
In addition to direct payment options through Canby Utility, you can also pay your utility bill at:
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Cutsforth’s Thriftway – In-store payment kiosk
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Your bank – Many banks allow you to pay bills in-person or electronically
Check with your specific bank branch for more details on paying city utility bills.
Get Payment Assistance
If you’re struggling to keep up with utility payments, contact Canby Utility to ask about payment plans or assistance programs.
They offer flexible solutions for customers going through financial hardship. Programs are available for low-income households and those impacted by job loss or medical issues.
Contact Canby Utility
Reach out to the friendly and experienced Canby Utility staff anytime you have questions or concerns about your utility account and bill payment options:
Phone: 503-266-1156
Email: [email protected]
Address: 1265 SE 3rd Ave, Canby, OR 97013
Website: www.canbyutility.org
Canby Utility provides the essential services that power our lives. Pay your bill on time and in full each month using the convenient options outlined here. Avoid late fees, stay connected, and keep Canby running smoothly!
Questions about your City of Canby’s Sewer and Street/Park Maintenance Utility Bill?
Contact the FINANCE DEPARTMENT – Utilty Billing Department
Sewer And Street Maintenance Fees: The Finance Departments Utility Billing Clerk provides billing and collections for the City sewer service and street maintenance fee. Utility bills are mailed out on the last business day of the month and are due by 20th of the following month.
Canby City Council Meeting for December 4, 2024
FAQ
Who provides electricity to Canby, Oregon?
What is paying bills online?
What services does the city of Canby provide?
The City of Canby provides billing and collection administration for the City Sewer Service and the Street Maintenance Fee. Electric and water services are provided and billed by Canby Utility at 503-266-1156 or www.canbyutility.org. Xpress Bill Pay, the City’s online payment processor is having intermittent slowness on the payment site.
How can I contact Canby Utility?
Canby Utility Contact Us: 1265 Southeast 3rd Avenue, Canby, OR 97013; PO Box 1070, Canby, OR 97013; Main Office Directions and Shop Directions available. Office Hours: Monday through Thursday.
How do I pay my Canby utility bill?
Canby Utility offers several ways to pay your bill. Choose the one best for you: Set up automatic payment from your checking account. Return a voided check along with the completed form to Canby Utility for processing. View the Authorization for Automatic Payment Withdrawal Form (PDF). Set up automatic payment from your credit or debit card.
How do I register a Canby utility account?
You can enter the system by typing your username and password in the areas provided below and clicking the ‘Login’ button. For first time users select the register account button to create a username and password. The registration process will enable you to associate one or multiple Canby Utility accounts to your username.
How can I contact a Canby store?
For contacting a Canby store, you can reach us through the following phone numbers: Phone: (503) 266-1156 or: (833) 887-0843. Our office hours are Monday through Thursday from 7 a.m. to 5:30 p.m. The main office and shop address is 1265 Southeast 3rd Avenue, Canby, OR 97013, and the mailing address is PO Box 1070, Canby, OR 97013.
Who are the new Canby city council members?
The newly elected and reelected members of the Canby City Council were sworn in during our first 2021 meeting on January13th. Pictured (L-R): Diana Fliss, Denise Hanson, Mayor Nancy Bormann, and Alex Renaas. Council member Dillan Meyer was absent.