Palmetto Rural Telephone Cooperative (PRTC) provides essential home services like high-speed internet cable TV home phone, and wireless to residents across parts of South Carolina. As a customer, understanding your billing and payment options ensures on-time account management. This guide covers everything needed to pay PRTC bills quickly, easily, and securely.
Overview of PRTC Billing
PRTC sends monthly bills for any active services This includes prorated first month charges plus installation fees The due date is printed clearly on each statement.
Various payment methods are available for convenience such as online, by phone, in person, or by mail. Keep reading to learn the specifics of each option.
Paying Online
The fastest and most convenient way to pay your PRTC bill is through online bill pay on their website. To get started:
- Visit prtc.us and click “Pay Online”
- Login to your account or register as a new customer if first time using.
- Select your account and enter payment amount.
- Provide credit/debit card details and submit.
Online payments via Visa, Mastercard, Discover, or American Express are processed instantly. You’ll receive a confirmation email with details and payment receipt.
Paying by Phone
PRTC offers an automated pay-by-phone system for quick bill payment. Simply dial 1-844-827-2085 and follow the prompts.
You’ll need to enter your 10-digit PRTC account number and zip code. Then provide credit/debit card information and follow prompts to complete payment.
A convenience fee applies to phone payments. Allow 1-2 business days for processing.
Paying In Person
To pay your bill in person with cash, check or money order, visit the PRTC Business Office located at:
292 Robertson Blvd
Walterboro, SC 29488
Business hours are Mon-Fri 8:30am – 5:00pm. Simply present your payment at the teller window. Get a receipt as proof of payment before leaving.
In-person payments allow same-day posting so your balance is immediately updated.
Paying by Mail
Mail your PRTC payment to:
Palmetto Rural Telephone Cooperative
PO Box 619
Walterboro, SC 29488
Enclose a check or money order payable to PRTC along with your payment stub. Make sure your account number is written on the check. Allow 5-7 days for mailed payments to process and post.
Paying with Automatic Bank Draft
For hands-free bill payment, enroll in PRTC’s automatic bank draft program. Download the authorization form from prtc.us and submit with a voided check.
On your next statement, PRTC will take out $0 to confirm bank details before drafting actual amount due on following bills. You’ll receive a “do not pay” message when active.
Notify PRTC 30 days before making any bank account changes to avoid issues. There are fees for declined drafts.
Payment Assistance Programs
PRTC offers financial assistance for customers facing temporary or long-term financial hardships that make paying telecom bills difficult.
This includes discounted service rates and flexible payment plans. Contact customer service to discuss eligibility and provide required proof of income documents.
Avoid Late Fees and Service Interruptions
Pay bills by the due date to avoid incremental late payment fees which can add up over time. Accounts over 60 days past due risk service interruption.
Stay on top of your account by paying on time every month. Seek assistance if needed to maintain uninterrupted essential services.
Billing Inquiries and Disputes
Double check your bill details if you have any questions about specific charges or feel there may be a mistake. Further itemizations can be provided upon request.
If you still need help or wish to dispute a charge, contact customer service right away. Provide details to help investigate and resolve the issue properly. Credits are issued for confirmed billing errors.
Update Contact Information
To prevent missed notices and account communications, keep your contact details like mailing address, email, and phone number updated with PRTC.
Login online or call customer service to change your information if you move or switch email/phone providers. Accurate info guarantees timely bill delivery.
Payment Information Security
PRTC utilizes advanced security measures to protect sensitive personal and financial information including:
- Encryption technology to safeguard data
- Secure password-protected online access
- Validation checks for account changes
- Routine audits of payment systems
You can pay bills with confidence knowing your information stays protected.
Get Support from Customer Service
PRTC’s stellar customer service team is available by phone, email, live chat, and in person to assist with any billing or payment questions. Reach out anytime an issue arises.
Helpful, knowledgeable reps provide guidance on payment options, account management, financial assistance, disputes, service changes, and much more.
Rely on PRTC for top-notch ongoing support so paying bills is hassle-free.
Convenient Bill Payment Your Way
PRTC offers flexible options to fit individual payment preferences and needs. Pay online instantly, by phone, mail, auto-draft, and in-person. Assistance programs provide affordability solutions. With this range of choices, paying your telecommunications bill is easier than ever.
Tech CREW
PRTC has a knowledgeable Tech Crew to help with your computer and networking needs. From computer and wireless set up to trouble shooting and installing software, let our team help!
Online BILL PAY
Pay your bill online with our convenient ePay system. Its a secure and easy way to manage all your telecommunication without the hassle of leaving the comfort of your couch.
FRS Donor Spotlight – Palmetto Rural Telephone Cooperative
FAQ
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