The San Bernardino Municipal Water Department (SBMWD) provides water service to residents and businesses in the city of San Bernardino, CA. Customers receive monthly water bills that must be paid on time to avoid penalties. This article explains your payment options for settling your SBMWD water bill.
Overview of SBMWD
The San Bernardino Municipal Water Department is the public water utility serving over 200000 customers in the city of San Bernardino. They supply water for household and commercial use.
As a customer, you have an account with SBMWD. Each month they bill you for your water consumption based on meter readings. You are responsible for paying this monthly bill by the due date.
Understanding Your Water Bill
Your SBMWD bill provides a summary of your water usage and charges since the last billing cycle Key bill sections include
- Account number
- Service address
- Meter read dates
- Water usage in HCF (hundred cubic feet)
- Water rates
- Surcharges and fees
- Credits or unpaid balance
- Total current charges
- Due date
Check your bill for accuracy and contact SBMWD with any questions. Water use varies seasonally with factors like weather and number of residents.
When to Pay Your Water Bill
The due date for payment is printed clearly on your SBMWD bill, generally around 3 weeks after the billing date.
Pay your water bill in full by the due date to avoid late fees. If you cannot pay on time, call them immediately to discuss payment plan options.
Late payments incur a 10% penalty fee on the unpaid balance. If your account becomes past due, a shutoff notice will be issued.
Ways to Pay Your SBMWD Water Bill
SBMWD offers several ways to pay your water bill conveniently. Choose the method that works best for you:
Pay Online
The easiest way for most customers to pay is through the SBMWD online bill pay system. You can pay by e-check from your bank account free of charge. Debit/credit cards are also accepted online for a $2.95 fee per transaction.
To pay online, login to your account or use the pay as guest option. Provide your account number, amount due, and payment details.
Pay by Phone
Call 1-877-238-6048 anytime to make an automated payment by phone. Enter your SBMWD account number and debit/credit card information. A $2.95 processing fee applies.
Pay by Mail
Mail your payment stub and check or money order to:
SBMWD
PO Box 710
San Bernardino, CA 92402
Allow 5-7 days for mailed payments to process. Do not mail cash payments.
Pay in Person
Bring your bill to the SBMWD office at 1350 S. E Street to pay in person by cash, check, or money order. Office hours are Monday-Friday 8am-5pm.
Pay by Auto Bill Pay
Sign up through SBMWD Online Billing to have payments automatically deducted from your checking or savings account each month. This free option ensures on-time payment.
Payment Assistance Programs
If you are having difficulty paying your SBMWD water bill, contact them to ask about payment assistance, including:
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Payment arrangements – Set up a payment plan to pay the balance over time.
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Low-income assistance – Discounted rates for qualifying low-income customers.
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Medical and financial hardship – Possible bill reductions for hardship cases.
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Leak adjustment – Bill credit if a qualifying leak occurs.
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Conservation incentives – Rebates for installing water-saving fixtures.
Avoid Late Fees and Shutoff
Pay your SBMWD water bill in full and on time each month to avoid late fees or service interruption. Set payment reminders and consider auto bill pay.
If you anticipate having trouble paying, call SBMWD immediately to make arrangements before your account becomes delinquent. This can prevent shutoff.
Be proactive with past due notices – call right away to discuss your situation and payment options. Avoid water shutoff by keeping your account current.
Contact SBMWD
For billing questions or payment help, contact SBMWD customer service:
Phone: (909) 384-5095
Email: Email form on SBMWD website
Address: SBMWD
1350 S E St
San Bernardino, CA 92408
Customer service reps are available Monday-Friday 8am-5pm. Call them if you have bill concerns, need to start service, or have a water emergency.
Starting New Water Service
To set up new water service with SBMWD, submit an online service request form through their website. Provide details on the service address and your contact info. Water will be connected once your account is established.
Promptly pay the first SBMWD bill you receive for your new service to avoid disconnection. Use the payment help and options outlined here if paying your water bill becomes an issue.
In Summary
SBMWD customers must pay their water bill on time each month. Convenient online, phone, mail, auto pay and in-person options are available. Seek assistance if you have trouble paying your bill to avoid penalties or shutoff. Contact SBMWD anytime you have account or billing questions. Stay current on your water bill payments!
Should you set up auto-pay for your water bills or not?
How do I pay my San Bernardino municipal water department Bill?
View your most recent account balance. Conveniently make a payment with no enrollment or signup required. Use bank accounts to make payments. Please enter your San Bernardino Municipal Water Department account number and service address as they appear on your bill to proceed with your payment.
How do I make a payment in San Bernardino County?
Credit/debit card payments are accepted by telephone through the County’s third party vendor “Official Payments Corporation.” Official Payments charges a nominal convenience fee of $2.95 per transaction. Mail payments to PO Box 11969, San Bernardino, CA 92423. Please be sure to write your account number on your check or money order.
What services does San Bernardino water and sanitation provide?
San Bernardino Water and Sanitation services over 13,000 customers in various districts across the county. They provide water and sanitation services. The organization also offers information about Special Districts and the process of forming a new district. In addition, they are responsible for road maintenance, snowplowing, and street light service in their districts throughout San Bernardino County.
Is the San Bernardino County water & sanitation portal Live?
Water and Sanitation Portal is live! Including Auto-Pay feature! The San Bernardino County Public Works, Special Districts’ Division of Water and Sanitation is pleased to announce it has upgraded its billing system to include a new online portal.
Does San Bernardino County have an online billing system?
The San Bernardino County Public Works, Special Districts’ Division of Water and Sanitation is pleased to announce it has upgraded its billing system to include a new online portal. County
Where can I send a money order to San Bernardino?
Mail payments to PO Box 11969, San Bernardino, CA 92423. Please be sure to write your account number on your check or money order. The Division office is open to receive payments Monday – Friday, from 8:00 a.m. – 4:00 p.m. The Division office is closed on all major holidays and weekends.