A Guide to Paying Your Medical Bills at Medical City Plano

Dealing with medical bills can be confusing and stressful At Medical City Plano, we aim to make the payment process as smooth and hassle-free as possible for our patients. This guide will walk you through your bill, payment options, and tips for managing Medical City Plano bills

Understanding Your Medical City Plano Bill

After receiving care at Medical City Plano, you’ll get a summary medical bill that charges for items like:

• Room fees – Costs for your room per night or day of treatment. This varies based on private or semi-private.

• Lab tests – Any labs or diagnostic tests performed during your visit.

• Imaging scans – Charges for X-rays, CT scans, MRIs, etc.

• Medical supplies – Things like gowns, gloves, bandages used by staff

• Surgeon and doctor fees – Each doctor or specialist who treated you may bill separately.

• Medications – Prescriptions dispensed during your stay.

• Therapy services – Charges for physical therapy, occupational therapy, etc.

• Equipment fees – Any durable medical equipment you used like crutches.

• Operating room fees – If surgery was performed, OR time and materials used.

Make sure to thoroughly review your bill for accuracy. Some common billing errors include:

• Double billing for the same test or procedure

• Incorrect date ranges for your stay

• Billing for canceled or rescheduled appointments

• Charges for a private room when you had a semi-private

• Services billed under the wrong patient name

Ways to Pay Your Medical City Plano Bill

Medical City Plano offers several convenient payment options:

Online Payments

The easiest way to pay is through our secure online bill pay system. You can log in to your MyHealthOne account or pay as a guest. Use your checking account or credit card to pay in full or set up a payment plan.

Phone Payments

Call the number on your bill to make a payment over the phone with a customer service agent. Have your bill and payment details handy.

Mail-In Payments

Send your check or money order payment by mail to the address listed on your bill. Always include your account number. Allow 7-10 days for processing.

In-Person Payments

Visit the patient financial services office at Medical City Plano to make a payment by cash, check or credit card.

Automatic Recurring Payments

Set up monthly autopay through your MyHealthOne account to have payments automatically deducted from your bank account.

Financing

We partner with third party providers like CareCredit to offer financing plans for managing large health bills. Options like 5% interest plans allow you to pay over 6, 12 or 18 months.

Payment Plan Options

If you can’t pay your full balance due, Medical City Plano can work with you to structure a reasonable payment plan, such as:

• 3-6 month plans – For balances under $5,000

• 6-12 month plans – For balances between $5,000 – $10,000

• Beyond 12 months – Payment options for larger balances above $10,000

Payment plans allow you to make incremental payments over time without being sent to collections. Call to set up a customized plan.

Financial Assistance Programs

Medical City Plano offers financial assistance and charity care programs. Based on your income, assets, and medical costs, you may qualify for discounted care or fee waivers. Programs include:

• Charity care – 100% bill write-off for qualifying individuals

• Uninsured patient discount – Up to 75% off total charges

• Hardship assistance – Additional assistance for financial hardships

• Catastrophic care – Aid with large medical bills exceeding your income

Avoid Late Fees and Collections

It’s important to pay your Medical City Plano bills on time to avoid late fees and collections. Here are some tips:

• Pay within 30 days of receiving your bill

• Call immediately if you can’t make the full payment

• Set up a payment plan if needed to pay incrementally

• Update your account with current address and contact information

• Keep lines of communication open with us

• Provide upfront information on financial hardships

Past due accounts over 90 days may be sent to a collections agency. This damages your credit score. Stay on top of bills and take action early to avoid this outcome.

Questions? Reach Out for Assistance

If you have any questions or challenges related to your Medical City Plano bill, our patient financial services team is here to help. Contact them at the number on your statement or visit in person. They can:

• Explain confusing charges on your bill

• Set up payment plans tailored to your financial situation

• Check you for financial assistance program eligibility

• Update your payment information if a card expires

• Assist with billing disputes or errors

• Direct you to financing options

• Provide new statements and invoices if prior ones are lost

• Answer any other questions related to your account

Don’t hesitate to reach out so they can walk you through the payment process and ensure your bills are managed properly.

Key Takeaways for Medical City Plano Bill Pay

Managing medical bills can be overwhelming, but Medical City Plano aims to simplify the process as much as possible through upfront education, transparent pricing tools, flexible payment options, financial assistance programs, and great customer support. Here are the key takeaways for making bill payment smooth and stress-free:

• Carefully review your bill for accuracy
• Pay on time to avoid late fees
• Set up a payment plan if you can’t pay in full
• Check if you qualify for financial assistance
• Use autopay for automated payments
• Reach out for help anytime with questions
• Keep your contact details updated
• Communicate financial hardship immediately
• Take advantage of financing tools
• Stay organized with your billing statements