The City of Watsonville provides essential services like water, sewer, and garbage collection to residents and businesses in the community. Paying your monthly utility bill is easy and convenient through the available online, phone, mail, drop box, and in-person options. Read on to learn the smartest ways to pay your City of Watsonville utility bill.
Overview of City of Watsonville Utility Billing
The City of Watsonville utilities department issues monthly bills to customers for the following services
- Water
- Sewer
- Garbage and recycling collection
Utility rates are set annually by the city council. Bills are distributed around the end of each month and due upon receipt.
To open a new utility service account, an application must be submitted and approved. A deposit and service activation fee also apply for new customers.
Ways to Pay Your City of Watsonville Utility Bill
The City offers flexible payment methods to fit every customer’s needs:
Online Bill Pay
The convenient online payment system allows you to:
- View account balance and billing history
- Receive paperless e-bills
- Make one-time or recurring payments by card or e-check
- Avoid fees and mail delays
Phone Payments
Call the automated pay-by-phone line anytime at 1-855-748-3077 and follow the prompts. Have your account and payment info ready.
Send a check or money order to City of Watsonville Utilities (PO Box 149, Watsonville, CA 95076). Allow 5-7 days to process.
Drop Box
Place your payment envelope in the green drop box in the City Hall rear parking lot before 4:30pm weekdays.
In Person
Pay by cash, check or card at the City Hall office (250 Main St) weekdays from 8am-4:30pm.
Tips for Paying Your Watsonville Utility Bill
Follow these tips for smooth utility bill payment:
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Schedule recurring auto-pay online to avoid late fees.
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Allow 3-5 days for mailed payments to post to your account.
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Include your account number on checks and envelopes.
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Pay early in your billing cycle for the best chance of on-time payment.
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Contact the utility department at 831-768-3133 if you have any billing issues.
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Update your contact info if you move to prevent lapses in service.
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Check the city website for current utility rates and billing FAQs.
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Let the utility department know in advance if you need to close your account.
Benefits of Using the Online Bill Pay System
Signing up for online bill pay directly through the City of Watsonville provides these advantages:
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Quicker processing – Payments post next business day
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Payment history access – View bills and payments from the past 18 months
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Auto-pay – Set recurring payments to avoid late fees
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Paperless billing – Receive and view bills electronically
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Payment options – Use cards or bank accounts
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Account management – Update details and contact utility staff
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Secure – City-managed system protects your data
Which Payment Method is Right for You?
With the payment options available, find the best match for your needs:
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Online – Most convenient for access anytime and auto-pay
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Phone – Helpful when traveling or without computer access
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Mail – Use when you can’t pay online or in person
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In person – Ideal if you prefer face-to-face interactions
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Drop box – Great for proof of payment without online fees
Paying Your Watsonville Utility Bill is a Breeze
Accessing essential services like water and power makes city living possible. Paying your monthly Watsonville utility bill is a small price to keep them flowing smoothly. The City offers easy and flexible payment methods to fit any schedule and preferences. Sign up for convenient auto-pay online or use the payment channel that suits you best. With these tips, paying your bill on time each month will be quick, painless, and one less headache.
Paying your utility bill is easier than ever!
The City of Watsonville offers a variety of options to pay your bill so you never have to wait in line again!
Pay Online |
View your bills online, see payment and usage history, and make one-time or automatic online payments.Register at onlinebiller.com/watsonville all you need is your Utility Account Number and Billing Address. Sign for AutoPay while youre there, and never miss a payment again! |
Pay By Mail |
Mail your check or money-order to: City of Watsonville Utilities P.O. BOX 149 Watsonville, CA 95076 |
Pay By Phone |
Pay from anywhere by credit card or electronic check 24/7 using our automated phone service. by calling 1-855-748-3077. You will need your Customer ID, Account Number, and credit or debit card ready to submit your payment. |
Drop Off a Check |
Drop off your check or money order using the lime green drop-box located in the rear parking lot at City Hall (in front of the Police Department).Place your payment in an envelope addressed to: City of Watsonville Utilities (remember to reference your account number on the envelope or check!) |
| Pay in Person at City Hall |
Our office is located at 250 Main St. We are open: Monday through Friday, 8:00AM – 4:30PM |
To Start Utility Service
Contact Utilities staff at (831) 768-3133. Water service availability charges as well as minimum solid waste and minimum sanitary sewer charges will be charged unless and until the customer satisfactorily closes his/her account with the city and no longer occupies the location where service is provided.
Applicants who have not subscribed to city utility service in the last twelve (12) months will be required to pay a service activation fee. New service requests will be processed the next business day if received before 1:00 pm. New service requests received after 1 pm will be processed after two business days.
Watsonville residents to begin to receive newly-designed utility bill
How do I make a payment in Watsonville?
Use bank accounts or credit/debit cards to make payments. Please enter your City of Watsonville Customer number/Account # and mailing address as they appear on your bill to proceed with your payment. I understand and agree to the Terms of Service. To view the Terms of Service click here.
What is city of Watsonville online Quickpay?
City of Watsonville Online QuickPay enables you to: View your most recent account balance. Conveniently make a payment with no enrollment or signup required. Use bank accounts or credit/debit cards to make payments.
How do I cancel my city of Watsonville utility account?
Contact Utilities staff at (831) 768-3133 at least one business day in advance and indicate the day you would like to terminate service. If the account is not under your name, you will be asked to confirm your authority. Online Bill Pay makes it easy for you to manage your City of Watsonville utility account!
What services does the Watsonville Public Works & Utilities Department provide?
Take a look at the public works and utilities programs, as well as important community information on emergency preparedness and water in Watsonville. Trained staff will visit your home or business to evaluate your landscape and indoor water use. The Public Works & Utilities Department oversees a variety of services for the City of Watsonville.
How do I pay my city utility bill online?
Enroll with just your Utility account number and billing address by visiting the Online Biller website, and clock the link in your confirmation. We know you may be uncertain about online bill pay and prefer to mail in your check. Or you are already using your bank’s online service to pay your City utility bill.
What is Watsonville wastewater treatment facility?
The Watsonville Wastewater Treatment Facility, first constructed during the 1920s, has seen its mission grow from servicing a small agricultural community to treating wastewater for tens of thousands of residents, as well as commercial and industrial businesses.