Having reliable water service is essential for any home or business. West Des Moines Water Works provides high-quality water service to the city of West Des Moines, Iowa. In this article, we’ll look at everything you need to know about paying your monthly water bill to West Des Moines Water Works.
Overview of West Des Moines Water Works
The West Des Moines Water Works is the municipal utility that supplies water to residents and businesses in West Des Moines. It is overseen by a five-member board of trustees appointed by the mayor.
The utility provides service to around 36,000 accounts, including homes, commercial properties, and industrial facilities Water is sourced from 22 wells tapping the Raccoon and Des Moines Rivers.
The water is treated at one of two water treatment plants operated by the utility before being distributed through nearly 400 miles of water mains. Water towers and pumps help maintain system pressure.
Your Water Bill
Customers receive a monthly bill for water service from West Des Moines Water Works Bills are sent out around the 20th of each month
Your water bill is based on metered usage as well as a monthly service charge. Usage is measured in units, with one unit equaling 100 cubic feet or 748 gallons. The rates per unit increase in tiers – the more you use, the higher the rate.
In addition to water usage charges, the bill includes:
- Monthly service charge based on your meter size
- Iowa sales tax
- Stormwater management fee
Bills also list water used for the last 13 months to show consumption patterns. Reviewing this can help identify leaks or other usage issues.
Payment Options
West Des Moines Water Works offers several options for paying your water bill:
Pay Online
The easiest way to pay is through the online customer portal on the utility website. You can pay by e-check with no fee or by debit/credit card with a service fee. One-time or recurring payments can be set up.
Pay by Phone
Call 515-222-3460 to pay by phone using a debit/credit card. There is a fee for phone payments.
Pay by Mail
Mail a check or money order payable to West Des Moines Water Works to:
West Des Moines Water Works
P.O. Box 31020
Des Moines, IA 50331-1020
Be sure to allow time for mailed payments to reach the utility by the due date.
Pay In-Person
Bring your payment to the West Des Moines City Hall at 4200 Mills Civic Pkwy. You can pay at the cashier station Monday-Friday 8am-5pm. A 24-hour drop box is also available outside city hall.
Automatic Payments
You can enroll in auto-pay to have payments automatically deducted from your bank account each month. Download the eZ-Pay form online to sign up. This helps avoid late fees.
Billing Schedule and Due Dates
Water bills are sent out around the 20th of each month and are due on the 10th of the following month.
For example, the January bill is mailed on January 20th and payment is due by February 10th. It covers water used from approximately December 20th to January 20th.
Pay attention to due dates and make sure payment is received by the 10th to avoid late fees. A 10% penalty is applied to late payments.
Account Management
The online customer portal allows you to monitor your water account and usage:
- View bills and payment history
- Make one-time payments
- Set up recurring payments
- Update account information
- Check usage trends
- Report service issues
- Enroll in paperless billing
You’ll need your account number and an access code to set up your online account. Managing your account online makes it easy to stay on top of your water bill!
Billing Questions
If you have questions about your water bill or charges, contact West Des Moines Water Works customer service:
Phone: 515-222-3460
Email: [email protected]
They can explain your bill, account history, payment options, and any other billing questions you may have.
Summary
Paying your water bill to West Des Moines Water Works is simple with online payments, phone payments, auto-pay, mail, and in-person options. Monitor your usage online and pay on time by the 10th of each month to avoid penalties. Contact customer service if you need assistance or have billing questions. Keeping up with your water account responsibilities helps ensure smooth service.
Central Iowa Water Works officially recognized by the state
How do I pay my West Des Moines Water Works Bill?
West Des Moines Water Works makes bill paying easy. You can mail your payment in the accompanying envelope; pay in person at our office or after-hours drop box; pay by echeck, AUTO PAY, credit or debit card at this web site or by calling (855) 232-9044 or use FLEX-PAY which is a convenient and automatic payment method.
Does West Des Moines water works charge a deposit?
West Des Moines Water Works charges a $100 deposit to all new accounts. The deposit gets returned automatically after two years with a good payment history or when you close out your Water Works account. What municipal services are included in my monthly bill? Your municipal services bill is prepared by West Des Moines Water Works.
Does Des Moines water works have a billing system?
Des Moines Water Works’ billing system is not directly linked to each pay station. Please allow 10 days processing time for payments to be received by Des Moines Water Works. Your account is not credited until your payment reaches Des Moines Water Works.
Who is West Des Moines water works?
West Des Moines Water Works services over 26,000 accounts, a growing population of over 60,000 and the tens of thousands of others working or visiting our area businesses everyday. At the West Des Moines Water Works, our chief priority is to provide you and your family safe, high-quality drinking water at an affordable price.
Does West Des Moines have a municipal services bill?
Your municipal services bill is prepared by West Des Moines Water Works. It includes monthly charges for water, sanitary sewer, stormwater management and solid waste services (garbage and recycling). In some cases, charges for solid waste services are handled privately by a HOA.
Where are the administrative offices at West Des Moines water works?
Administrative offices for the Water Works are located in the A.C. Ward Municipal Treatment Plant at 1505 Railroad Avenue. The General Manager, Accounting and Customer Service Departments and Water Meter Readers work from this location. Visit the West Des Moines Water Works website to learn more.