Paying your water bill on time is important to avoid late fees and service interruptions. The Charleston Water System offers several convenient options to pay your water bill online, by phone, by mail or in person. In this article, we’ll walk through the step-by-step process to pay your Charleston water bill online.
Overview of Charleston Water Department Bill Pay Options
The Charleston Water System provides water and sewer services to residents and businesses in Charleston SC. They offer the following options to pay your water bill
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Online – Pay on the Charleston Water System website using a credit/debit card or electronic check.
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By Phone – Call the utility’s automated payment line at 1-844-203-6501 and pay using a credit/debit card or electronic check
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By Mail – Mail your payment to PO Box B, Charleston, SC 29402. Allow 5-7 days for delivery.
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In Person – Pay with cash, check or money order at the Charleston Water System office at 103 St. Philip Street.
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Auto Draft – Set up recurring automatic payments from your bank account.
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Third Party Bill Pay – Pay through your bank or other third party bill pay service.
Paying online is the quickest and most convenient way to pay your Charleston water bill. Here’s how to do it step-by-step:
Step 1: Gather Your Information
Before you start, make sure you have the following information ready:
- Charleston Water System account number
- Service address
- Payment amount due
- Credit/debit card or checking/savings account information
Your account number can be found on your latest water bill statement. The amount due can also be found on your bill.
Step 2: Go to the Payment Website
Go to the Charleston Water System’s online payment website at https://www.charlestonwater.com/515/Pay.
You can also access the payment page by clicking on the “Pay My Bill” link at the top of the Charleston Water System website.
Step 3: Enter Your Account Information
On the payment website, select the “Pay Water Bill Online” option. This will take you to the login screen.
Enter your Charleston Water System account number (without dashes) and the service address zip code. Then click “Search Account” to pull up your account.
Step 4: Select Pay Now
Your current account balance and amount due will be displayed. Click the green “Pay Now” button to proceed.
Step 5: Enter Payment Details
On the payment details page, enter the following:
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Payment amount – Your current balance due will be pre-filled but you can change this if needed.
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Payment type – Select whether you want to pay by credit/debit card or electronic check.
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Payment date – Choose the date you want your payment processed.
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Email receipt – Enter your email address if you want a receipt emailed to you.
Step 6: Enter Card or Bank Account Information
If paying by credit/debit card, enter your card number, expiration date and CVV security code.
If paying by electronic check, enter your checking or savings account number, routing number, and account type.
Make sure all information entered is correct to avoid payment issues.
Step 7: Review and Submit Payment
Carefully review the payment details on the final confirmation page. Once you verify everything is correct, click “Submit Payment” to complete the transaction.
You will see a payment confirmation page and receive a confirmation number for your records.
Troubleshooting Charleston Water Bill Pay Online
If you have any issues paying your Charleston water bill online, here are some troubleshooting tips:
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Make sure your account number, address and payment info entered are 100% accurate. Go slowly and double check.
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If you get an error message, try a different browser or device. Clear your browser cookies/cache.
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Contact Charleston Water System customer service for assistance at 843-727-6800 if you still have problems.
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You can also pay by phone automated system at 1-844-203-6501 as a backup option.
Payment Receipt and Account Update
Once your online payment is processed, you will receive a payment confirmation email if you provided your email address.
It takes 1-2 business days for your account balance to reflect the payment. Avoid paying twice by waiting for your account to update before making another payment.
You can log into your account on the Charleston Water website anytime to view your payment history and print copies of past receipts if needed.
Benefits of Paying Your Water Bill Online
Paying your Charleston water bill online using the utility’s website offers many benefits:
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Convenience – Pay anytime, 24/7 access. Avoid driving to the office or finding a stamp.
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Speed – Online payments post to your account faster than mailing a check.
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Security – The payment website is secure and encrypts your financial data.
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Simplicity – The online system is user friendly. Easy to set up payments.
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Control – Choose payment date and receive email receipts.
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Savings – Avoid late fees by paying on time.
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AutoPay – Can set up recurring payments to pay automatically.
Switching to online bill pay can make paying your Charleston water bill much easier each month. Just follow the steps outlined above to get started!
Authorized Payment LocationsWestern Union centers in the stores below accept bill payments for a $00 fee. Hours of operation may vary. Payments after 4 p.m. or on weekends or holidays will be credited to your account the next business day. If your water service was shut off due to nonpayment and you make a payment at one of these locations, please call our Customer Service department at (843) 727-6800.
- 1015 King St
- 4400 Dorchester Rd
- 2144 Savannah Hwy
- 8780-A Rivers Avenue (Otranto)
Sullivan’s Island agrees to pay $227k amid contract dispute with Charleston Water System
FAQ
How do I pay my Charleston water bill?
How can I pay my Charleston water bill online?
To pay your Charleston water bill online, click the button below and follow the instructions to pay through XpressPay. Alternatively, customers can have their water bill automatically drafted from a bank account of their choice by downloading and completing the ‘bank draft water bill’ form below. For questions, contact the water department at 479-965-2231.
What services does the city of Charleston provide?
The City of Charleston provides water and sewer service to city residents. The City’s Water Department is responsible for reading water meters, preparation of the utility bills, receipt of the utility bill payments and dealing with customer inquiries. Specific billing information is as follows:
How do I pay my Charleston Sanitary Board bill online?
The Charleston Sanitary Board is offering online account management. Click the link below to register: The Charleston Sanitary Board is offering a convenient payment option. You can now pay your municipal fee bill by phone. You must pay your bill in full and there is a $4.95 convenience fee. Please call 877-358-6792 to use this payment option.
Why is Charleston water system e-pay unavailable?
Charleston Water System’s E-Pay service is unavailable from 3/18/2023 10:00:00 AM until 3/18/2023 5:00:00 PM. NEW USER: Register today. EXISTING ONLINE CUSTOMER: Sign in below to manage your account. Enroll today to support water-related charitable causes via your monthly bill.
Where can I get water bill assistance in Charleston South Carolina?
In Charleston South Carolina, the main resource for assistance with paying water bills is the Good Neighbor Program. It provides income qualified renters and homeowners that are facing a crisis with payments plans or cash assistance for their water bills. Find water bill assistance in Charleston South Carolina.
How do I pay my utility bill in Charleston WV?
Other options to pay your bill: Mail your payment and bill stub to P.O. Box 7338, Charleston, WV 25356. Pay your bill with a credit card over the phone by calling 1-888-299-1480. Pay in person at 661 S George Street, M-F 9:00 a.m. until 5:00 p.m. There is a drop box for after-hours payments. Copyright 2024 Charles Town Utility Board