Simplifying Bill Payments with South Plains Electric Cooperative

Paying your electricity bill doesn’t have to be a chore. South Plains Electric Cooperative offers multiple convenient options to make paying your bill quick easy and stress-free. As a member-owned electric cooperative, South Plains prioritizes providing excellent service tailored to the needs of members in their West Texas and Panhandle service area. Read on to learn about the various bill pay choices available and find the best fit for your lifestyle.

Online Account Access

The quickest way to manage payments is by signing up for online account access through South Plains Electric’s customer portal. After creating a login, members can view billing history, make one-time payments, set up recurring auto-pay, and more. The portal allows control over your account 24/7 from your computer or mobile device.

Some key features include

• Payment history – Monitor electricity usage and review previous statements.

• Billing estimates – See how much your next bill may be based on recent average daily usage.

• Notifications – Opt in to receive texts or emails for important account alerts.

• Auto pay – Schedule recurring payments from a bank account or credit card.

• Multiple accounts – View and pay for all accounts under the same login.

To get started, visit South Plains Electric’s customer login page and enter your account number. First-time users will need to create a password.

SPEC App

Members can also download the SPEC App to conveniently pay bills and manage their accounts on the go. The app allows you to make one-time payments, view usage, report outages, and more. Customers can opt in to receive push notifications for account alerts, outages, and updates from the co-op.

The SPEC App connects to the same online member portal. So once you create a login for the website, you can use the same credentials within the app. Download for iPhone or Android to get started.

Phone Payments

Paying over the phone is a quick and easy option for those who prefer talking to a real person. South Plains Electric members can call 806-775-7766 and select option “2” to use the automated phone payment system. You’ll just need to enter your account number and follow the prompts to make a payment or check your balance.

Mail-In Payments

If you prefer to pay the old fashioned way with check or money order, you can mail payments to:

South Plains Electric Cooperative
PO Box 600
Spur, TX 79370-0600

Be sure to allow enough time for postal delivery so your payment arrives by the due date.

In-Person Payments

For those who want to pay in cash or prefer the convenience of paying in person, South Plains Electric has several local office locations:

• 110 N. I-27, Lubbock
• 6506 19th St., Lubbock
• 2741 Farm Road 836, Spur
• 1900 Ave. C NW, Childress

In-person payments can be made during regular business hours Monday through Friday.

Payment Centers

In addition to South Plains Electric’s offices, members can make cash or money order payments at local CheckOut payment centers. These third-party walk-in locations provide another option for conveniently paying your electric bill in your community. Find Payment Center locations on the All Ways to Pay page of the South Plains Electric website.

Prepaid Billing

For members who want pre-paid electricity service, South Plains offers Co-op Power PrePay. With this billing option, members pay for electricity before using it to receive daily usage without a monthly bill. Once your prepay account balance gets low, you simply add money to continue service. It gives members increased control and flexibility over payments. Apply for prepaid service on South Plains Electric’s website.

Avoid Late Fees

South Plains Electric aims to provide flexible options to eliminate late fees and keep your lights on. If you anticipate a delay with your bill payment, call their team as early as possible to set up a payment plan. Making partial payments over time can help avoid disconnection.

Being proactive and communicating any payment issues you’re facing is key. The member services team understands hardships happen and will work with you on solutions.

Assistance Programs

For low-income members who qualify, South Plains Electric partners with local community action agencies to provide bill payment assistance. Programs like CEAP and Atmos SHARE offer help paying electric bills during financial difficulties or an emergency. Learn more on the co-op’s Help Pay My Bill page.

Sign Up for Outage Alerts

While you’re managing your electric account, be sure to sign up for South Plains Electric’s outage text alerts. You can receive notifications when an outage is reported at your service location, get updates on estimated restoration times, and confirm when power is restored. Having outage alerts provides peace of mind and helps you plan accordingly when the lights go out. Sign up on the Outage Center page of their website.

Find the Best Payment Method for You

As a member-owned electric cooperative, South Plains Electric strives to provide options tailored to the needs of their customer-members. Take advantage of the secure online portal and convenient app to simplify bill management. Or use the method that fits your preferences – phone, mail, in person, or prepay. Streamlining your bill payment saves you time and gives flexibility each month. Contact South Plains Electric’s member services team if you have any questions about choosing the best payment method for your household.