Paying your monthly utility bill to the City of Lacey is easy and convenient with their online payment options The City offers a website portal as well as a phone payment system to allow customers to view balances and make payments digitally. In this article, I’ll explain the different ways Lacey utility customers can pay online, manage accounts, and go paperless
Online Account Management
The City of Lacey provides an online portal at cityoflaceyorg/utility-billing where customers can view utility accounts, billing history, balances due, and make payments
To get started, you’ll need:
- Your Lacey utility account number
- A valid email address
- Payment info (debit/credit card or bank account)
With an online account, you can:
- Check your current bill amount
- View billing statements
- Make one-time payments
- Set up recurring autopay
- Update account and contact information
- Go paperless
Registering takes just a few minutes. Then you can log in anytime to manage your Lacey utilities.
Making One-Time Payments
The online portal allows fast and easy one-time payments on your account. Simply:
- Log into your account
- Select “Make Payment”
- Enter payment amount
- Input debit/credit card or bank account info
- Review details and submit payment
One-time payments are processed immediately. You’ll receive a confirmation email with transaction details. Payments made before 5 PM Pacific on business days are applied to your account the next day.
Setting Up Recurring Autopay
For automatic monthly payments, you can enroll in autopay through the online portal:
- In your account, choose “AutoPay Accounts”
- Select your payment method
- Pick the date each month for payments
- Save your autopay setup
With autopay, your utility bill is paid on time every billing cycle without any effort. You can cancel or edit autopay anytime by logging into your online account.
Going Paperless with eBills
In addition to online payments, the City of Lacey offers paperless billing. On your account:
- Select “Go Paperless”
- Choose email or text notifications
- Review terms and submit request
Once enrolled, you’ll get electronic notifications when your new bill is ready to view. You can log in anytime to see your statement online. This saves paper and ensures you never miss a bill payment.
Pay by Phone
For quick payments without logging in, the City has an automated phone system at (360) 491-5616. You’ll need:
- Your Lacey account number
- Debit/credit card number
With phone payments, you can check your balance and make a one-time payment 24/7. However, you can’t setup autopay or go paperless over the phone system.
Payment Options Overview
The City of Lacey offers utility customers flexible ways to pay:
- Online portal – view bills, pay one-time or recurring, paperless
- Phone payments – check balance and pay anytime
- Mail – send check or money order to P.O. Box
- Drop box – leave payment at City Hall
Payments made by 5 PM Pacific on business days are applied to your account the next day.
Payment Plan Option
If you need help paying your Lacey utility bill, you can apply for a payment plan. Download the Payment Plan form, fill it out, and submit to the Utility Billing department for review. Payment plans allow spreading out your balance over multiple months.
Financial Assistance Available
Residents struggling to pay their utility bills may qualify for CARES Act funding assistance. Visit the City’s Financial Support page to learn more and apply. Utility discounts are also available for senior citizens and disabled customers.
Security of Online Payments
Protecting your financial information is a top priority for the City of Lacey. The online portal and phone system include security measures like:
- Secure certified payment processor
- Encrypted data transmission
- No storage of full payment card numbers
- Account login with username and password
- Email notifications for account activity
You can feel safe paying your Lacey utility bill digitally using the online and phone tools.
Getting Help with Online Services
If you need assistance setting up your online account, making payments, or any other utility billing questions, Lacey’s Utility Billing department is available by:
- Phone: (360) 491-5616
- Email: [email protected]
- In person at Lacey City Hall
Representatives are available Monday-Friday 9 AM – 5 PM, excluding major holidays. Contact them to get started with online billing and payment options.
Benefits of Paying Online
Paying your Lacey utility bill through the online portal or phone system offers many benefits:
- Review bills and payment history
- Make one-time payments anytime
- Setup autopay for automatic payments
- Go paperless to reduce waste
- Access account on your computer or mobile device
- Quick payments without mailing checks
The online tools make managing your City of Lacey utility account convenient. Sign up for an account today to pay your bill and more from home!
Latest in Lacey – January 6, 2023
How do I pay my city of Lacey (WA) Bill?
Or pay on doxo with credit card, debit card, Apple Pay or bank account. Where can I ask questions about my City of Lacey (WA) bill? You can contact them directly by phone 360-491-5616, email ([email protected]) or on their website.
How do I contact laceylife utility billing?
Watch for more details on the Utility Billing webpage, our social media platforms, and in future LaceyLife newsletters. If you have any questions, please contact our Utility Billing Department at (360) 491-5616 or [email protected].
How do I make a payment for a utility bill?
For assistance, please call (360) 491-5616, or email, [email protected]. To make a payment, please click on the One-Time Payment below and have the following items on hand: (Please use only the link below or this address in your browser to access the on-line payment system: ipn.paymentus.com/cp/lace.